About the job
Join Mercier Consultancy as a Spanish Speaking Hospitality Service Consultant and embark on an exciting career journey in the hospitality sector, working remotely from anywhere in Poland. In this dynamic role, you will be the voice of our company, delivering outstanding customer service to our esteemed Spanish-speaking clientele. Your mission will be to create unforgettable experiences for each client while providing them with the necessary support and assistance.
As a vital member of our team, you will manage client inquiries, share information about our diverse services, and resolve any hospitality-related issues. Your command of the Spanish language will play a crucial role in offering tailored support and building lasting client relationships.
Key Responsibilities
- Respond to inquiries from Spanish-speaking clients via phone, email, or face-to-face interactions
- Offer detailed information about our hospitality services, addressing client questions and concerns
- Efficiently resolve client issues while maintaining high satisfaction rates
- Accurately document client interactions and service requests
- Work collaboratively with internal teams to ensure seamless service delivery and issue resolution
- Engage in training sessions to stay informed on hospitality trends and service offerings
- Enhance the overall client experience by collecting feedback and recommending improvements
