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Experience Level
Entry Level
Qualifications
Proven experience in sales or business development, preferably in a technology or SaaS environment. Excellent communication skills in both German and English. Strong ability to build rapport and engage with clients effectively. Self-motivated and results-driven with a strong work ethic. Ability to thrive in a fast-paced and competitive environment.
About the job
Join Samsara as an Account Development Representative focusing on the DACH region. In this dynamic and fast-paced role, you will play a crucial part in driving our growth by engaging with prospective clients, understanding their needs, and presenting tailored solutions. You will work closely with our sales team to identify opportunities and build lasting relationships.
About Samsara
Samsara is a leading IoT solutions provider that helps businesses efficiently manage their operations. We are committed to innovation and customer satisfaction, empowering our clients to make data-driven decisions and achieve their goals. Join our diverse team and contribute to shaping the future of connected operations.
Join Samsara as an Account Development Representative focusing on the DACH region. In this dynamic and fast-paced role, you will play a crucial part in driving our growth by engaging with prospective clients, understanding their needs, and presenting tailored solutions. You will work closely with our sales team to identify opportunities and build lasting rel…
Join Camunda as an Account Development Representative (ADR) focusing on the DACH region. This fully remote position allows you to work from anywhere while helping us expand our reach in Germany, Austria, and Switzerland. You will play a crucial role in driving our sales initiatives and engaging with potential clients to understand their needs.
Join 360Learning as a Business Development Representative (BDR) on our dynamic DACH team! In this pivotal role, you will be responsible for generating business opportunities from our most valued and high-potential accounts. As the primary contact for these accounts, your mission will be to collaborate closely with DACH Account Executives to qualify inbound and outbound leads, ultimately driving the growth of our sales pipeline.Utilizing innovative Sales Development Techniques and state-of-the-art tools, you will engage with potential clients, uncover their challenges, and articulate how 360Learning can address their needs. You will actively promote the concept of collaborative learning and showcase the unique advantages of our platform.In this role, you will benefit from comprehensive onboarding, ongoing training, and coaching as you develop your skills and career within our supportive environment. Your collaboration with marketing operations, demand generation, and sales teams will be crucial in achieving your success.
Are you eager to advance your sales career while influencing the future of digital marketing and eCommerce? Join us as a Business Development Representative (BDR) for the DACH region, where you will be at the forefront of a dynamic market, empowering digital agencies, brands, and retailers to enhance their performance using our innovative tool.⭐We are on the lookout for a driven Business Development Representative who will play a crucial role in Channable's growth within the DACH region. Collaborating with your colleagues in the German market (Alina, Lea, and Tom) and reporting to your Team Lead Sales (Franca), you will be responsible for generating and securing new business opportunities with brands, online retailers, and marketing agencies. Your success will stem from your eagerness to gain knowledge about eCommerce and digital marketing and your exceptional ability to convince prospects that Channable is the indispensable component of their tech ecosystem.Key ResponsibilitiesTake Ownership of Your Goals: You will demonstrate accountability and consistently meet your sales objectives. Since the DACH region is one of our most robust markets, surpassing your sales targets will be well within reach, motivating you to aim even higher.Become an Expert on Customer Needs: Recognizing that trust is essential in sales, you'll strive to understand your customers deeply. This will enable you to connect with them more effectively, whether through attending industry events or hosting your own roundtables, partner dinners, or webinars to broaden your network in the eCommerce sector.Cultivate Your Personal Brand: You understand that customers prefer engaging with knowledgeable experts. You will showcase your expertise effectively, helping to build your personal brand in the industry.
Role overview Yenlo is hiring a Senior Business Development Representative to drive growth in the DACH region. This full-time role is based in Frankfurt, Hessen, Germany and focuses on expanding Yenlo’s reach in Germany, Austria, and Switzerland. What you will do Find and qualify new business opportunities throughout the DACH market. Build and maintain strategic partnerships that align with Yenlo’s growth plans. Engage with potential clients, using effective communication and sales techniques. Present solutions that fit each client’s needs. Share insights to help shape market strategies and support Yenlo’s expansion in the region. Impact This position plays a central role in Yenlo’s regional business development. Success in this role directly supports the company’s long-term presence and growth in the DACH area.
Effectory seeks a Sales Development Representative to focus on the DACH region from our Munich office. This position acts as the first point of contact for new and potential clients, playing a key role in expanding Effectory’s reach in Germany, Austria, and Switzerland. Role overview The core responsibility centers on proactive outreach to companies that may not yet be familiar with Effectory. The goal: introduce Effectory’s solutions and generate interest. Alongside cold outreach, the role also manages warm leads, such as contacts who have downloaded resources or engaged with Effectory at events, guiding them through the early stages of the sales process. What to expect Sales processes and tools that use AI to boost efficiency and creativity, while maintaining a personal approach to client relationships Work from a modern office in Munich’s Werksviertel (House of Communication), with updated furnishings, focused work areas, creative spaces, and a collaborative team environment Receive a complete technical setup, including a quality laptop, iPhone, and a budget for home office equipment Take part in regular visits to the Amsterdam headquarters for events, training, and international team days Opportunities to represent Effectory at trade shows and events as a member of the event team
Join 360Learning as a Business Development Representative (BDR) and become an integral part of our DACH team. In this dynamic role, you will be responsible for generating opportunities from our top priority accounts that hold the highest potential for growth. You will manage these accounts and create valuable business opportunities for our DACH Account Executives through effective qualification of inbound and outbound leads. Utilizing cutting-edge Sales Development Techniques and tools, you will engage with prospects in meaningful conversations.Your primary focus will be on building a robust sales pipeline. This entails qualifying both inbound and outbound leads and pitching our innovative product to interested prospects. By understanding customer pain points and contextual needs, you will articulate how our solutions can assist them effectively. You will also play a pivotal role in championing collaborative learning within the market and conveying the unique value proposition of 360Learning.Collaboration is key as you will work closely with your coach, marketing operations, demand generation, and sales teams. You will benefit from a comprehensive onboarding process, along with ongoing learning and coaching opportunities to foster your professional growth.
Join Statista as a Sales Development Representative focused on the DACH region, where you will play a vital role in amplifying our reach and engaging potential clients. In this dynamic position, you will identify new business opportunities, qualify leads, and nurture relationships with prospects, ensuring they understand the value of our data-driven insights.
N2JSoft is a B2B SaaS fintech company specializing in digital transformation for HR and finance operations. The company’s main product, N2F, is used by more than 20,000 clients and 1 million users across 98 countries. N2F has established itself as a leading business expense management solution in France, offering a connected interface for handling reimbursements and corporate cards on both web and mobile platforms. The team at N2JSoft values a people-first approach and is working toward becoming a top provider of expense management solutions across Europe. Role overview The Sales Development Representative for the DACH region helps expand N2JSoft’s market presence in Germany, Austria, and Switzerland. This remote role acts as the link between marketing and sales, focusing on finding and developing new business opportunities. SDRs research potential clients to identify those that match the company’s target profile. After qualifying leads, SDRs set up introductory meetings for Account Executives, who then take over for product demonstrations and contract discussions. Main responsibilities Initiate contact with decision-makers through personalized channels, such as phone, LinkedIn, email, and others. Identify and qualify leads, then schedule initial meetings for the sales team.
Role Overview apaleo is seeking a Business Development Representative (f/m/d) to support growth in the DACH region from our Munich office. This role centers on building and maintaining relationships with prospective clients and identifying new business opportunities within the hospitality sector. What You Will Do Connect with potential clients across the DACH region Develop and nurture relationships to support long-term business growth Identify and pursue new business opportunities in the hospitality industry Communicate effectively to understand client needs and share apaleo’s solutions What We Look For Motivation to work in business development and hospitality technology Comfort working in a fast-moving setting Strong communication skills Interest in innovative approaches within the industry Location Munich
INPLAN is on the lookout for a dynamic Sales Development & Account Executive to drive our growth and establish a cutting-edge, data-centric sales framework in the DACH region.ABOUT INPLAN:With over 30 years of experience, INPLAN specializes in creating mission-critical software utilized by clients in manufacturing, logistics, port and terminal operations, and the energy sector. Our innovative solutions empower organizations to efficiently plan, optimize, and oversee complex processes with enhanced transparency.As a member of a global software group, INPLAN leverages shared knowledge and resources while maintaining robust entrepreneurial autonomy.ABOUT VALSOFT CORP:Founded in Canada in 2015, Valsoft has expanded into a global portfolio of over 118 companies, focusing on acquiring and developing vertical market software entities. Each company is empowered to deliver top-tier solutions tailored to their industry. Valsoft is committed to investing in established businesses and nurturing an entrepreneurial culture that cultivates industry leaders, fostering long-term partnerships with existing management.INVESTMENT PHILOSOPHY:Distinct from traditional private equity models, Valsoft embraces a long-term “Buy, Enhance & Hold” strategy, acquiring established software firms and collaborating closely with their teams to fortify operations, scale capabilities, and create enduring value.CULTURE:At Valsoft, we pride ourselves on being more than just a workplace; we are a community. Our people are our most valuable assets, and investing in them is our top priority. We strive to foster an environment that fuels excitement and collaboration, celebrating achievements and embodying a culture of high performance. Our ethos is simple: Dream Big, Stay Humble, and Stay Hungry.POSITION OVERVIEW:In this role, you'll take charge of the entire outbound sales process, which includes defining Ideal Customer Profiles (ICPs), prospecting, lead generation, conducting product demos, preparing proposals, and securing new business.You will collaborate closely with the CEO, Marketing, and Professional Services to uncover opportunities and enhance INPLAN’s visibility in the DACH region.KEY RESPONSIBILITIES:Identify, engage, and qualify new clients across the DACH region.Establish and sustain a scalable outbound sales pipeline.Perform market research, competitive analysis, and define ICPs.Design and implement targeted outbound sales campaigns.Lead product demonstrations and customer presentations.Prepare proposals and manage commercial negotiations.Utilize modern sales tools (CRM, LinkedIn Sales Navigator, AI tools).Maintain accurate sales forecasting and monitor key performance indicators (KPIs).Collaborate with Marketing on campaign initiatives and messaging.
About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our innovative blend of proprietary infrastructure and advanced software empowers over 200,000 businesses globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with seamlessly integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne, we boast a diverse team of over 2,000 of the brightest minds in technology across 26 international offices. With a valuation of US$8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are prepared to embark on the most ambitious journey of your career, we invite you to join our team.
At ControlUp, we are pioneering the concept of an autonomous workplace where daily operations are seamlessly managed by our innovative platform.As a leading provider in Digital Employee Experience (DEX), we integrate digital employee experiences with IT operations, creating a robust solution tailored for modern workplace management. Our platform leverages real-time monitoring, automation, and proactive remediation, empowering IT teams to mitigate issues before they disrupt productivity, simplify operational complexities, and enhance IT environments without the hassle of juggling multiple tools. With ControlUp, IT professionals work more efficiently, employees maintain their productivity, and workdays flow smoothly. One platform. A transformative approach to how work is conducted. No tool overload. No wasted minutes. Just technology that operates effortlessly, allowing individuals to focus on what truly matters. Your RoleWe are seeking a dynamic Sales Development Representative to join our team and drive revenue growth in the DACH region. As a Sales Development Representative, you will specialize in identifying and researching potential clients, uncovering their challenges, engaging end-users, and arranging meetings with key decision-makers. This role is crucial in enabling our Account Executives to dedicate their time to conducting impactful meetings with prospects, thereby boosting overall sales productivity.
Join avomind, a pioneering all-in-one platform that seamlessly integrates boutique fitness with cutting-edge technology. Our platform empowers partners to efficiently manage bookings, payroll, marketing, and more, enhancing operational efficiency and driving commercial success.Since our inception in 2019, we have made remarkable strides:Established a vibrant community of over 7 million usersSecured a significant Series B funding round of €30 million this yearExpanded our team to over 160 dedicated professionalsYour RoleAs a vital member of our Northern Europe team, which covers France, Benelux, and DACH, you will be entering a fast-paced and mature market where we have already cemented our presence.We seek innovative and inquisitive individuals who can contribute fresh perspectives and solutions to elevate our success. In this role, you'll collaborate with a dynamic network of talented professionals committed to excellence, teamwork, and sustainable growth. Enjoy a supportive environment that encourages both independent thought and collaboration, enabling you to make a substantial impact as we lead the market.One of the most exciting aspects of this position is the clear path for career advancement. As an SDR, you have the opportunity to progress from Junior SDR to Confirmed SDR, and finally to Senior SDR, all within a year. Each level brings increased responsibilities and influence, directly impacting your compensation. After reaching Senior SDR, you can explore exciting roles such as Junior AE or Team Leader SDR, placing you firmly in control of your career trajectory.Your ImpactIdentify and prospect new accounts to uncover potential revenue segments in your region through thorough market analysis.Engage prospects with targeted email outreach that highlights our client's innovative solutions.Cold call potential clients to introduce the company and qualify leads according to their needs.Utilize platforms like LinkedIn and Instagram to connect with key decision-makers, initiate conversations, and generate interest.Collaborate with our Sales and Operations team to share insights on market trends and developments.Manage and report all activities through our SalesLoft platform to organize your sales pipeline effectively.Enhance engagement with prospects through personalized communication using video and other media outreach methods.
Join Aircall, a leading AI-driven customer communications platform, serving over 22,000 businesses globally. We are transforming customer interactions by integrating voice, SMS, WhatsApp, and AI into a unified workspace. Our goal is to empower teams to work smarter, not harder.With innovative tools like our AI Voice Agent, AI Assist, and AI Assist Pro, we automate processes and provide real-time support, enhancing revenue potential and operational efficiency. Our rapid growth is fueled by world-class investors and continuous AI advancements.Located in Berlin, our German office is part of a dynamic company that values ambition, product innovation, and impactful execution. At Aircall, you will thrive in a culture that champions collaboration, data-driven decision-making, and a commitment to customer satisfaction.Work Environment at Aircall: We prioritize ownership, continuous growth, and swift execution. If you are passionate about making a difference in a fast-paced environment, you will find your place here.Become part of our mission to revolutionize the business phone sector!We are currently seeking a dedicated Business Development Representative (Outbound) - DACH Market for our Berlin office. This role is perfect for individuals with strong emotional intelligence and a competitive mindset, ready to develop consultative sales skills and advance their careers.In-office work is required from Tuesday to Thursday.Aircall values every voice.We provide a fully cloud-based communication solution that integrates seamlessly with popular productivity and helpdesk tools. Since our inception in 2015, we have raised over $220 million and our growing customer base of over 14,000 clients is our greatest asset.
Join Aircall, a groundbreaking AI-driven customer communications platform that empowers over 22,000 businesses globally to enhance revenue, accelerate issue resolution, and scale their customer-facing teams. We are revolutionizing the customer communication landscape by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our success is fueled by a straightforward principle: enabling teams to work smarter, not harder. With innovations like the AI Voice Agent for routine call automation, AI Assist for post-call efficiency, and AI Assist Pro for real-time support, we deliver enhanced revenue and effective resolutions, allowing teams to grow with confidence.Headquartered in Paris, with a significant North American presence in Seattle, and teams spread across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is a rapidly expanding company backed by leading investors and driven by swift AI advancements across various product lines.At Aircall, you will be part of a dynamic team. Our culture is ambitious, product-centric, and execution-oriented, ensuring visible results, quick decision-making, and genuine growth.Our Work Culture at Aircall: We are deeply customer-focused, data-informed, and dedicated to achieving significant outcomes. We cherish ownership, continuous learning, and thoughtful speed. If you excel in a collaborative, fast-paced environment where trust and impact are paramount, you will thrive here.Role Overview:As a Sales Development Representative, you will collaborate closely with Account Executives (AE) to engage with incoming prospects through chat and phone calls, qualifying leads and discussing opportunities with AEs. This pivotal role involves collecting pre-sales prospect data and coordinating efforts with Sales teams throughout the region. We seek a candidate who brings positivity, curiosity, and a strong desire to learn. Customer-facing experience is essential, making this role an excellent launchpad for your sales career. Ultimately, this position will enable you to cultivate consultative sales skills and enhance your professional growth.
Bist du ein Networking-Talent mit einer Leidenschaft für den Vertrieb? Hast du die Fähigkeit, selbst die skeptischsten Entscheidungsträger im IT-Sicherheitsbereich zu überzeugen? Möchtest du Teil eines dynamischen und vielfältigen Teams sein und deine Karriere in einem schnell wachsenden Scale-Up vorantreiben? Dann ist dies die richtige Chance für dich!SoSafe hat sich zum Ziel gesetzt, der führende Anbieter für Human Risk Management Lösungen in Europa zu werden. Unsere preisgekrönte Awareness-Plattform hilft Unternehmen, durch interaktive Trainings im Bereich Cyber-Sicherheit und Datenschutz nachhaltige Verhaltensänderungen zu erzielen. Da Cyberkriminalität jährlich über 10 Billionen Dollar kostet und die Kosten um 15 % pro Jahr steigen, hast du die Möglichkeit, aktiv zur Lösung beizutragen und die Zukunft der Cybersicherheit mitzugestalten!Deine Aufgaben:Du kontaktierst wichtige Entscheidungsträger im IT-Sicherheitsbereich und generierst sowie qualifizierst wertvolle Leads.Durch gezielte E-Mail-Ansprachen und Social Selling sicherst du die Kundengewinnung.Du bist verantwortlich für die aktive telefonische Ansprache und Betreuung potenzieller Neukunden.Mit kreativen, unkonventionellen Sales-Strategien baust du kontinuierlich deine Pipeline aus.Du präsentierst unser SaaS-Produkt sowohl telefonisch, in Online-Meetings als auch direkt bei Events.Du arbeitest eng mit unseren Account Executives zusammen, um neue Kunden erfolgreich zu gewinnen.
About UsAuditBoard is a rapidly growing company that has surpassed $300 million in Annual Recurring Revenue (ARR) and stands as the premier platform for audit, risk management, ESG, and information security solutions. Over half of the Fortune 500 companies, including 7 of the top 10, utilize our award-winning technology, allowing them to advance their operations with enhanced clarity and agility. Our customer satisfaction speaks volumes, as evidenced by our top ratings on G2.com and Gartner Peer Insights.At AuditBoard, we foster a culture of innovation and collaboration, continuously seeking new ways to assist our clients while contributing positively to our communities. This commitment has propelled us into the ranks of the 500 fastest-growing tech companies in North America for six consecutive years, as recognized by Deloitte.Location: While this role is remote, we prefer candidates based in the Munich area, as most team members are local and we hold periodic in-person meetings.Ideal Candidate ProfileWe are looking for a motivated Business Development Representative (BDR) who will collaborate closely with Account Executives to drive pipeline growth by identifying and creating new qualified sales opportunities within a designated territory. This role involves managing outbound campaigns, pinpointing decision-makers at key accounts, and working to pre-qualify new opportunities while scheduling meetings with potential clients. Our BDR team is essential to our revenue organization and will be instrumental in fueling the next wave of growth for the company. High achievers in this role will find excellent opportunities for career advancement within AuditBoard.The successful candidate will have a strong interest in pursuing a career in sales, demonstrating a solid work ethic, self-discipline, and effective time management skills. Responsibilities will also encompass fostering long-term customer relationships, managing assigned accounts, collaborating with account executives for product demonstrations, and optimizing the sales pipeline with strategies targeting key decision-makers. This role offers significant opportunities for professional development and growth.Key ResponsibilitiesProactively bring our world-class solutions to market...
We are seeking a highly motivated Sales Development Representative (SDR) who is a native German speaker (C2) and fluent in English, to join our dynamic team at Dealfront. This role focuses on engaging with inbound leads in the DACH region, providing a unique opportunity to make a significant impact in our fast-growing tech company.About DealfrontDealfront is an innovative go-to-market and signal orchestration platform tailored for B2B mid-market businesses. We empower companies to concentrate their efforts on the most promising accounts — those that align with their ideal customer profile, exhibit genuine buying intent, and actively engage with our services. Say goodbye to cold outreach and ineffective target lists; we facilitate quicker and more valuable deals.Our platform integrates robust data, real-time insights, and intelligent prioritization, allowing our customers to identify, engage, and convert the right accounts at the optimal time. Designed for teams that prioritize speed, accuracy, and simplicity, Dealfront transforms complexity into actionable results.Join us on our mission to revolutionize the way businesses secure more deals!Your RoleAs a Sales Development Representative, your primary responsibility will be to qualify and engage potential customers, thereby driving sales growth and enhancing our market presence in the DACH region. You will convert interest into opportunities by qualifying warm leads, identifying pain points, and setting our Account Executives up for success.Your daily interactions will primarily occur through phone, email, and LinkedIn, utilizing a question-based and value-driven approach to establish meaningful connections. You will also leverage our targeting criteria, intent, and signal data to effectively engage accounts demonstrating high interest in Dealfront.Occasionally, you will attend networking events to cultivate relationships and generate leads, along with participating in team-building and coaching events as needed.
Full-time|On-site|Mülheim, North Rhine-Westphalia, Germany
Über unseren KundenUnser Kunde ist ein führender Anbieter von spezialisierter Software für See- und Binnenhäfen sowie Terminalbetreiber. Mit über 30 Jahren Erfahrung entwickelt das Unternehmen Lösungen, die geschäftskritische Abläufe wie Schiffs- und Liegeplatzplanung, Yard- und Umschlagsprozesse sowie die Abfertigung von Bahn und LKW unterstützen. Über 50 Standorte profitieren von diesen innovativen Softwarelösungen.Als Teil einer renommierten Unternehmensgruppe vereint unser Kunde die Stabilität eines etablierten Unternehmens mit der Dynamik eines engagierten, unternehmerischen Teams.Deine RolleWir suchen einen motivierten Sales Development & Account Executive (SDR/AE-Hybrid), der unser Vertriebsteam im DACH-Raum unterstützt, eine moderne Verkaufsstrategie für den Hafen- und Terminalmarkt zu entwickeln und auszubauen. Diese Position ist mehr als nur eine „Callcenter“- oder Lead-Generierungsrolle – du wirst den gesamten Verkaufszyklus begleiten: von Marktanalysen, der Definition von Ideal Customer Profiles (ICP) und Outbound-Kampagnen über erste Gespräche und Qualifizierung bis hin zum Abschluss von Neugeschäft.Du bringst ein starkes Interesse an Hafen- und Terminallogistik mit und hast Erfahrung im Bereich B2B-Software sowie modernen Vertriebsansätzen: Kampagnenmanagement, LinkedIn, SEO/SEA-Grundlagen, einfache Funnel-Analysen und den Einsatz von KI-Tools zur Effizienzsteigerung in deinem Vertriebsprozess.In enger Zusammenarbeit mit dem CEO und den kundennahen Teams wirst du maßgeblichen Einfluss darauf haben, wie unser Kunde in den nächsten Jahren im Markt agiert.Deine AufgabenAufbau und kontinuierliche Anpassung des Ideal Customer Profiles (ICP) und der Zielkundenlisten für den DACH-Raum im Bereich See- und Binnenhäfen sowie logistische Infrastrukturen.Durchführung umfassender Markt- und Wettbewerbsanalysen, um Trends, Regularien, Wettbewerber sowie typische Entscheidungsprozesse im Hafen-/Terminalsegment zu verstehen.Konzeption, Durchführung und Optimierung von Outbound-Kampagnen (E-Mail, Telefon, LinkedIn, Events) zur Generierung qualifizierter Erstgespräche.Effektive Nutzung von KI-Tools (z. B. ChatGPT, Copy-Assistants, Enrichment-Tools) zur Recherche, Erstellung und Anpassung von Botschaften sowie zur Vorbereitung personalisierter Outreach-Sequenzen.Mitwirkung an der Erstellung von Inhalten und Kampagnen, einschließlich deutscher Landingpages, LinkedIn-Posts, E-Mail-Sequenzen, One-Pagern und einfachen Fallstudien in Zusammenarbeit mit dem CEO und den Produkt-/PS-Teams.Verantwortung für den oberen Teil des Sales-Funnels (von der Zielkundenliste bis zur qualifizierten Opportunity) und bei Bedarf eigenständige Steuerung von Opportunities bis zum Abschluss.Durchführung von Discovery-Calls und Demos in Zusammenarbeit mit Produkt- und Professional-Services-Kollegen; klare Dokumentation der Kundenanforderungen und deren strukturierten Umsetzung.