About the job
At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.
Meet Fin, our advanced AI customer service agent, designed to ensure continuous, high-quality support. Fin seamlessly integrates with our Helpdesk, creating the comprehensive Intercom Customer Service Suite, which enhances support for complex inquiries requiring human interaction.
Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. We are driven by our core values, pushing boundaries, innovating at high speed, and consistently delivering exceptional value to our customers.
What is the opportunity?
With the launch of our Sales Agent, we are expanding the capabilities of Fin to cover a broader customer journey. As an Account Executive on the Customer Agent team, you will play a pivotal role in bringing the Sales Agent to market, securing early customers, demonstrating ROI, and helping shape our product positioning, packaging, and pricing as we transition from beta to a scalable go-to-market strategy.
Team and role summary
You will be part of a nimble, dedicated “tiger team” focused on speed and learning. This small team comprises a sales leader, a select group of specialized Account Executives (including top internal performers and strategic external hires), as well as dedicated Solution Engineering support.
Operating with high autonomy and accountability, you will collaborate closely with Product, Marketing, and Pricing teams to leverage real customer insights, informing decisions that resonate with our audience and drive conversions.
Your role will often function as a specialist within existing Intercom accounts. While Core Relationship Managers manage overall relationships, you will lead the Sales Agent initiative, from discovery to evaluation design, ROI narratives, and commercial discussions. Additionally, you will engage with select inbound opportunities and strategic logos that align with our ideal customer profile.
If you thrive in a fast-paced environment, are passionate about product engagement, and enjoy crafting new strategies from the ground up, this is the perfect opportunity for you.
