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Key Responsibilities:Manage and nurture a portfolio of accounts to promote customer satisfaction and retention. Conduct regular check-ins and business reviews with clients to ensure alignment and address any concerns. Collaborate with internal teams to develop tailored solutions for clients. Identify opportunities for upselling and cross-selling products and services to clients. Maintain accurate records of customer interactions and account status.
About the job
About Your New Role:
The Account Manager is tasked with overseeing and expanding a portfolio of customers at CommandLink, acting as the main commercial contact throughout the customer journey. This role combines relationship management, revenue growth, and strategic account planning to enhance customer retention, facilitate upselling, and foster long-term partnerships.
You will actively engage with mid-market and enterprise clients through regular communication, executive business reviews, and consultative account strategies. The aim is to maximize customer satisfaction while increasing wallet share through upgrades, cross-selling, and renewals, all contributing to revenue growth and maintaining CommandLink’s impressively low churn rate.
Collaboration is key, as you will work closely with Sales Directors, engineering teams, and sales leadership to identify growth opportunities, execute expansion plans, and provide an exceptional customer experience.
About CommandLink
About CommandLink:CommandLink is a pioneering global SaaS platform that delivers integrated network, voice, and IT security solutions. Our mission is to assist corporations in consolidating their core infrastructure with a single vendor while leveraging our proprietary platform for enhanced management. CommandLink is recognized for its innovative approach and has received accolades such as the SD-WAN Product of the Year. Our commitment to tackling industry challenges has positioned us as leaders in delivering advanced IT solutions.
Join Appen as a Technical Project Manager where you will lead and manage projects that are essential for our innovative solutions. Your role will involve collaborating with cross-functional teams, ensuring project timelines, and delivering exceptional results. This is an exciting opportunity to work in a dynamic environment where your expertise will signific…
Join RemoteVA PH as a Technical Analyst and unleash your passion for data and technology! In this role, you will support our consulting practice in the insurance technology sector, collaborating with forward-thinking clients who are leveraging technology to expand their business capabilities. Key Responsibilities:Develop and refine reports, dashboards, and data workflows utilizing Excel and SQL.Assist in platform expansion initiatives and integrations.Implement AI tools to improve operational efficiency and output quality.Support Python-based integrations with external systems.Engage with clients to identify their business requirements and provide tailored technical solutions.
As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.
Join our dynamic team at Remote Raven as an Assistant Project Manager. We are looking for 2-3 meticulous and organized individuals to support our Project Management and Field Operations teams in the masonry and related trades. This pivotal role involves managing project documentation, coordinating material procurement, tracking progress, and ensuring seamless communication, all aimed at the successful delivery of our construction projects.Key ResponsibilitiesThe Assistant Project Manager will undertake a range of essential tasks throughout the project lifecycle, including but not limited to:Project Documentation & Setup:Develop the project Schedule of Values (SOV) Template.Assist in the management and delegation of submittals and shop drawings.Create, manage, and track Requests for Information (RFIs) using Procore project management software.Material and Procurement Management:Conduct precise Material Takeoffs from project drawings.Order and oversee project material samples.Request vendor buyout quotes post-job award and develop a purchasing evaluator to assist in selection.Project Planning & Tracking:Create a CMU (Concrete Masonry Unit) Buildset.Establish a comprehensive Site Logistics Plan.Develop a project Schedule and Quantity Duration Tracker and update these trackers weekly for all active projects.Update the Sub Count Tracker on a weekly basis.Financial and Change Management:Conduct Change Order pricing for items like Architect's Supplemental Instructions (ASIs), Bulletins, and Field Changes.Communication & Meetings:Participate in virtual, recurring internal status update meetings, including:PM Review MeetingDeliverables MeetingField Ops MeetingQualificationsEngineering backgroundDemonstrated experience in Project Management or a similar role, preferably within the construction or trades sector. Masonry experience is a significant advantage.Proficiency in construction project management software, particularly Procore.Strong analytical abilities to accurately perform material takeoffs and change order pricing.
Join CrewBloom as a meticulous and proactive Project Coordinator, where you will play a pivotal role in the successful planning, execution, and oversight of a variety of projects.In this position, you will collaborate with cross-functional teams, monitor project timelines, and facilitate effective communication among all stakeholders to ensure project success.Key Responsibilities Work with project managers and team members to outline project objectives, deliverables, and timelines. Craft comprehensive project plans, allocate resources, and establish timelines. Track project milestones, proactively identifying and resolving potential challenges. Assist in the coordination of tasks and assignments across various departments. Ensure thorough documentation of project schedules, reports, and meeting notes. Promote clear communication within the team, keeping all members updated on project developments. Assist in identifying project risks and developing mitigation strategies. Organize meetings, workshops, and presentations to facilitate project activities. Collect and organize project requirements and stakeholder feedback. Contribute to process enhancements and best practices for continuous improvement. Qualifications Bachelor's degree in a relevant field such as Business or Project Management. Demonstrated experience as a Project Coordinator or in a similar role. Exceptional organizational and time management capabilities. Strong communication and interpersonal skills. Familiarity with project management tools and software. Detail-oriented with a dedication to high-quality outcomes. Able to thrive in a fast-paced, collaborative environment. Proficient problem-solving skills and a proactive mindset. Knowledge of project management methodologies is a plus. System Requirements Minimum internet speed of 15mbps for primary connection and 10mbps for backup. A desktop or laptop equipped with an i5 processor and at least 8GB RAM; an i3 processor is acceptable as a backup.Note: Backup systems must remain functional during power outages. A working webcam. A noise-canceling USB headset. A quiet, dedicated home office space. Benefits Experience a vibrant and inclusive company culture that values your contributions and fosters your professional development. Engage in opportunities for learning and innovation that make a significant impact in your field. Access to limitless career advancement prospects.
Umpisa Inc. is building a reputation for the Philippines as a global technology hub. The company partners with select industries and professionals to deliver digital transformation, advanced software development, and new ventures. The focus is on creating products and solutions that make a real difference for organizations and individuals. This remote Technical Project Manager / Release Manager role supports an early-stage product team. The team works with a TypeScript monorepo using NestJS, Next.js, Electron, and React Native, deploying multiple pull requests each day. Two full-time generalists will share responsibility for managing three active workstreams. What you will do Review code changes and resolve issues as part of the nightly release process, ensuring updates are deployed smoothly. Coordinate projects by organizing documentation, tasks, and priorities to help the development team stay focused. Support SOC 2 readiness in the first two months by working closely with the deployment team to meet security and compliance goals. Act as the segregation-of-duties control between development and production, helping prevent project confusion and maintaining compliance. What we value Alignment with company values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation, and Diversity. Strong communication and analytical problem-solving skills. Ability to contribute within a self-organizing Scrum team using a scaled agile framework. Initiative and a collaborative approach with both team members and clients. Having two people in this role ensures coverage across time zones and supports both compliance and coordination efforts without single points of failure. This position is fully remote and open to candidates based in the Philippines.
At ClickUp, we’re not merely developing software; we’re shaping the future of work! Amidst a landscape inundated by work sprawl, we envisioned a better solution. That’s why we crafted the first genuinely unified AI workspace, integrating tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI, empowering millions of teams to dismantle silos, reclaim their time, and achieve unprecedented productivity. At ClickUp, you’ll have the chance to explore, utilize, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a bold, innovative team that’s pushing boundaries! We are in search of a Technical Account Manager (TAM) to act as a trusted partner and problem-solver for our customers, combining robust relationship management with a deepening expertise in ClickUp’s platform and functionalities. This role exists at the nexus of customer success, solution strategy, and technical enablement, contributing significantly to long-term growth, adoption, and quantifiable business results.As a TAM at this level, you will manage a designated book of business and oversee daily operations for your accounts, while collaborating closely with senior TAMs and cross-functional teams on complex initiatives. You will employ established frameworks, playbooks, and templates to facilitate onboarding and adoption, monitor account health, and ensure stakeholders continuously derive value throughout their lifecycle.Technical Account Managers (TAMs) are tasked with delivering measurable value and driving significant business outcomes across their customer portfolio by concentrating on:Customer Enablement & Onboarding: Assisting customers through onboarding and implementation for assigned accounts, adhering to established discovery frameworks and implementation plans.Account Health & Engagement: Tracking adoption and account health within your portfolio, executing standard plays to enhance engagement, and escalating risks as necessary.Process Optimization & Solution Design: Partnering with customers to comprehend key workflows and configure ClickUp solutions using best practices, templates, and insights from senior TAMs.Innovation Adoption & Workflow Automation: Leading customers in the adoption of relevant features, including AI and automation, primarily through the implementation of standard patterns and documented workflows to enhance efficiency and outcomes.Qualifications:
Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.
Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.
About SupportYourApp SupportYourApp is a global provider of Intelligent Support-as-a-Service, working with technology leaders such as MasterCard, Calm, and MacPaw since 2010. Our teams deliver secure customer and technical support in more than 30 countries and 60 languages, serving a wide range of industries. Role Overview: Technical Support Consultant (Remote, Calabarzon, Philippines) Join a multicultural team as a Technical Support Consultant and work remotely from anywhere in Calabarzon. This role offers the chance to develop new skills and reach ambitious goals, all within a company that values its people and supports professional growth. Key Responsibilities Deliver technical support to enterprise B2B clients via email. Work with a global support team to provide on-call help for critical technical issues when required. Troubleshoot complex technical problems and escalate as needed. Act as the main technical contact during live event lifecycles. Use tools like SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors. Partner with R&D, Product, Professional Services, and Account Management teams to improve customer satisfaction. Support integration, onboarding, and troubleshooting for customer events in close collaboration with internal teams. Required Qualifications Fluent English skills (C1 level, spoken and written). At least 1 year of Tier 2 technical support experience, preferably in enterprise SaaS settings. Demonstrated ability to diagnose and resolve complex technical issues quickly. Experience working directly with clients to understand and address their technical challenges. Familiarity with ticketing systems such as Zendesk, Jira, or similar. Understanding of customer onboarding and platform integration processes. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience with scripting languages like Python, Bash, or JavaScript. What SupportYourApp Offers Steady schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time. Fully remote work arrangement. Inclusive, international work culture. Compensation paid in USD. Referral rewards for bringing friends onboard. Support for work-life balance through an internal health policy. Leadership focused on employee growth and long-term collaboration.
Job Title: IT Recruiter Job Type: Full-Time Contractor Workplace: Remote Schedule: Monday–Friday, U.S. business hours (PST preferred) Compensation: USD (Dependent on Experience)About HireHawkAt HireHawk, we pride ourselves on connecting exceptional global talent with dynamic U.S. companies. Our mission is to discover outstanding professionals who contribute expertise and enthusiasm to every position. We are dedicated to supporting candidates in advancing their careers while providing our clients with dependable, remote-ready talent that drives results from the outset.About the JobWe are seeking an accomplished IT Recruiter who has a strong history of sourcing and recruiting technical talent for U.S.-based organizations.This position demands a comprehensive understanding of the technology landscape, encompassing software development, infrastructure, data management, product development, and cybersecurity roles. You will oversee the entire recruitment lifecycle—from sourcing and screening candidates to coordinating interviews and finalizing offers—while collaborating closely with clients to ensure that hires are aligned with business objectives.If you excel in a fast-paced environment and have a knack for identifying and engaging top-tier tech talent, we would love to hear from you.ResponsibilitiesSource, screen, and recruit IT professionals for U.S.-based companies.Manage the complete recruiting process, from job intake and candidate outreach to interview coordination and offer negotiation.Build and sustain strong talent pipelines using tools such as LinkedIn Recruiter, Workable, and other sourcing platforms.Design and implement sourcing strategies tailored for technical roles (e.g., Software Engineers, DevOps, QA, Data Engineers, Product Managers, Cybersecurity, Cloud, etc.).Conduct structured interviews to evaluate technical skills, problem-solving abilities, and cultural fit.Collaborate with the People & Compliance team to ensure smooth onboarding and documentation.Monitor recruitment metrics and provide regular reports on hiring progress and pipeline health.Stay informed about IT hiring trends, in-demand technologies, and compensation standards.RequirementsEssential Qualifications3–5 years of experience recruiting IT or technical positions for U.S.-based firms.In-depth knowledge of technical roles such as Software Engineers (Frontend, Backend, Full Stack), DevOps Engineers, QA Engineers, Data Engineers, Cloud Engineers, Product Managers, Cybersecurity specialists, and IT Support.Proven ability to handle multiple requisitions and clients concurrently.Hands-on experience with ATS platforms (Workable preferred) and sourcing tools.
Join our dynamic team at CrewBloom as a Project Manager! We are seeking a talented and detail-oriented Project Manager to lead daily operations, synchronize various workstreams, and assist our leadership in achieving organizational goals. The successful candidate will exhibit exceptional organizational, communication, and coordination skills, coupled with a proactive approach to ensure projects run seamlessly and engage stakeholders effectively at both local and international levels.Core Competencies:Exceptional organizational and project management proficiencyOutstanding written and verbal communication abilitiesExpertise in Microsoft Office Suite (Excel, Word, Outlook) and collaboration platforms like TeamsHigh degree of attention to detail and accuracyStrong interpersonal skills and stakeholder managementAbility to multitask and manage time effectivelyCreative problem-solving skills with a proactive attitudeProfessional, reliable, and flexible in a fast-paced environmentRoles and Responsibilities:Facilitate daily project operations and administrative functions.Draft reports, correspondence, procurement, travel, and inventory documentation.Conduct research and compile grants and proposals for management review.Create and manage a social media strategy; schedule and publish approved content.Collaborate with the finance team on invoicing, payments, and reporting.Oversee vendor relationships and negotiate contracts as necessary.Organize meetings, appointments, and project records.Assist with onboarding, employee inquiries, and travel logistics.Work with IT to maintain office systems and equipment.Plan and coordinate internal and external events and conferences.Provide comprehensive administrative support to senior management and visitors.Requirements:Demonstrated experience as a Project Manager or Administrative Officer.Knowledge of office systems, project coordination, and administrative best practices.Proficiency in MS Office and online scheduling/collaboration tools.Excellent organizational and prioritization skills in high-pressure environments.Strong written and verbal communication skills.Detail-oriented with sound judgment and problem-solving capabilities.Bachelor's degree required; a graduate qualification in Business, Project Management, or a related field is preferred.Minimum Technical and Work Environment Requirements:Internet Connection:Primary internet connection with a minimum speed of 15 Mbps.Backup internet connection with at least 10 Mbps.Backup connection must be capable of supporting work during a power outage.Primary Device:Desktop or laptop equipped with up-to-date software and hardware capable of supporting remote work.
Join RemoteVA PH as a talented Drafter, where your expertise in AutoCAD and Autodesk Revit will shine. We are looking for an individual who is not only meticulous and creative but also adept at producing high-quality technical drawings and design documentation. Experience in interior design and the development of comprehensive presentation packages (spec books) will be greatly valued.Key Responsibilities- Generate precise architectural and structural drawings utilizing AutoCAD and Revit.- Collaborate effectively with design teams to ensure project specifications are met with accuracy.- Create detailed presentation packages, encompassing spec books, layouts, and visual renderings.- Revise and update drawings based on feedback from clients or engineering teams.- Maintain compliance with company and industry standards in all drafting tasks.
Company: SupportYourApp Location: Remote , Philippines About SupportYourApp SupportYourApp provides technical and customer support to technology leaders including MasterCard, Calm, and MacPaw. Since 2010, the team has worked with clients in over 30 countries and delivered support in 60 languages. The company specializes in SaaS, software, and hardware solutions, with a focus on secure and effective service. Role Overview The Technical Support Consultant works remotely from the Philippines, handling technical support for a global client base. This position offers the chance to work in a multicultural environment and develop new skills, all within a company that values a people-first approach. What You Will Do Deliver technical support via chat, email, and phone Diagnose complex technical issues and escalate when needed Act as the main technical contact during live events Communicate incidents clearly, including impact, timeline, and steps to reproduce Use tools such as SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors Work closely with R&D, Product, Professional Services, and Account Management teams to improve the customer experience Support integration, onboarding, and troubleshooting for customer events, collaborating with internal teams Requirements Fluent English skills (C1 or higher, spoken and written) 1–2 years of experience in a technical support role Background as a Tier 2 Technical Support Engineer is a plus Strong problem-solving abilities and a customer-focused mindset Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related discipline Ability to read and write scripts in Python, Bash, or JavaScript Benefits Flexible working hours Fully remote work Inclusive, international team culture Compensation paid in USD Employee referral incentives Support for work-life balance with an internal health policy Leadership focused on professional growth and long-term collaboration Opportunities for self-improvement Trust-based culture with no time-tracking requirements *Benefits may differ depending on engagement terms; independent contractors may not qualify for all benefits.
Join Our Team as a Finance ManagerLocation: Remote - PhilippinesAbout Us: At Hunt St, we specialize in connecting Australian companies with exceptional remote talent in the Philippines. Unlike traditional outsourcing agencies, we facilitate direct engagements between clients and independent contractors. This role offers the flexibility of working from home while being part of a dynamic team.About the Client: Our client is a well-established, privately-owned organization dedicated to the development, sourcing, and distribution of consumer goods in the early childhood sector. Their mission is to deliver practical products with consistent service while upholding high standards in operations and environmental practices.Role Overview: We are on the lookout for a seasoned Finance Manager to serve as a strategic partner to our Directors. The successful candidate will oversee all financial operations, ensuring compliance, generating board reports, and managing treasury functions. This role involves leading the finance team and collaborating closely with Directors to drive the company's stability, performance, and growth.Key Responsibilities:Financial Reporting and ComplianceStatutory Compliance: Ensure timely submission of monthly BAS, Payroll Tax, and Workcover declarations while assisting external accountants with annual FBT and Income Tax returns.Management Reporting: Prepare and present monthly Profit & Loss statements, comparing actuals with budget.Board Reporting: Compile and present monthly reports to the board highlighting key financial metrics.Cashflow Management: Oversee weekly cash flow reporting and forecasting to maintain liquidity.Budgeting: Lead the annual budgeting process and perform quarterly forecasting.Accounting: Manage accounts payable and receivable, including invoicing, supplier payments, reconciliations, and credit control. Supervise general ledger transactions, including journals, accruals, and fixed assets.Commercial and Strategic FinanceCommercial Analysis: Conduct pricing reviews, margin analysis, and freight analysis to enhance profitability.
Join HireHawk as a Creator & Content Manager!At HireHawk, we specialize in connecting top-tier global talent with high-performing companies in the U.S. Our mission is to empower exceptional professionals who bring expertise and passion to their work, fostering growth for both candidates and clients through reliable, impactful remote talent.We are seeking a dynamic Creator & Content Manager to establish and enhance a thriving creator ecosystem from the ground up. This role is a unique blend of creative strategist and operations manager, where you will identify outstanding creators, guide the development of their content, and ensure that all outputs are high-quality, brand-aligned, and performance-oriented.Key Responsibilities:Identify and reach out to talented creators (e.g., videographers, UGC creators, lawn transformation experts).Assess creators based on their content quality, audience relevance, and brand compatibility.Develop a structured onboarding process, including briefs, expectations, payment terms, and timelines.Build a roster of 8–10 recurring creators.Serve as the primary point of contact for all creators, ensuring strong and consistent communication.Foster a motivating environment for creators, ensuring they feel valued.Negotiate rates and manage payments within the assigned budget.Secure content usage rights from the outset.Create clear, actionable content briefs for creators.Coordinate with editors and creative teams to align creator outputs.Guide creators in capturing the necessary raw footage.Maintain a content calendar for consistent output.Introduce innovative, performance-driven content ideas weekly.Monitor trends (short-form content, transformations, etc.) and analyze competitor and creator outputs.Quickly propose and implement effective content formats.Align creator content with promotions, launches, and seasonal campaigns.Ensure timely content delivery.Identify high-performing creators for long-term collaborations.Begin establishing affiliate systems (tracking, tiers, incentives).Lay the foundation for scalable creator monetization.Maintain a comprehensive tracker of all produced content.Monitor performance metrics and identify successful content trends.Develop standard operating procedures (SOPs) for scalability.Gradually build a creator-led content system.
Role Overviewassist-world is seeking a talented E-commerce Project Manager to spearhead and oversee multidisciplinary projects, ensuring that timelines, deliverables, and commercial objectives are met with excellence. The ideal candidate will possess extensive hands-on experience in e-commerce, demonstrate robust project management skills, and excel in English communication. As the nexus of coordination among various teams, you will ensure projects remain aligned and on schedule from conception to completion.Key ResponsibilitiesProject Ownership & Delivery● Manage e-commerce projects from inception to completion● Ensure timely delivery of projects that meet scope and align with business objectives● Decompose projects into actionable tasks, timelines, and milestones● Proactively identify and address risks, delays, and obstaclesCross-Functional Team Coordination● Serve as the primary liaison among marketing, development, design, QA, and operations teams● Maintain consistent follow-up with team members to ensure accountability● Keep all stakeholders informed regarding priorities and next steps● Professionally escalate issues when necessaryWorkflow & Systems Management● Construct and manage workflows utilizing Notion● Maintain comprehensive documentation, task boards, timelines, and status reports● Streamline processes to enhance execution speed and minimize friction● Facilitate smooth transitions between teams and phases of workE-commerce Execution● Oversee projects relating to:○ Product launch initiatives○ Website updates and redesigns○ Creation of landing pages○ Marketing promotions and campaigns● Grasp the complete e-commerce customer journey (including product pages, checkout, and post-purchase flow)● Coordinate launches, ensuring team readiness prior to go-live● Support post-launch evaluations, adjustments, and optimizationsReporting & Communication● Deliver clear, concise updates on project progress to leadership● Track and report on project status, risks, and outcomes● Maintain structured and professional written communication consistently throughout
Hostaway is seeking an Account Manager for a fully remote role based in the Philippines. This position requires working during North American Eastern Standard Time hours. Hostaway serves over 20,000 property managers worldwide with a platform designed for professional short-term rental operators, providing tools that support efficiency and business growth. The company is profitable, expanding rapidly, and recognized as the first unicorn in the short-term rental PMS sector. More about Hostaway’s story and valuation can be found here. Role overview The Account Manager leads the post-sale commercial relationship for a global customer base. The primary goal is to increase Net Revenue Retention by expanding existing customer accounts through add-on products and strategic upselling. Key responsibilities Drive commercial growth by identifying and acting on expansion opportunities within current accounts. Engage proactively with customers to help them maximize value from the Hostaway platform. Manage a sales pipeline in Salesforce and collaborate with teams across the company. Targets and collaboration Consistently exceed monthly and quarterly ARR targets by promoting adoption of add-on products, such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance. Work closely with regional Customer Success Managers for Mid-Market and Enterprise accounts to identify and pursue expansion opportunities. Act as the commercial specialist, leading add-on and upsell sales surfaced by the Customer Success team. This role requires working during North American EST hours.
About Our ClientWe are a dynamic growth agency dedicated to enhancing performance through scalable systems, automation, and revenue-focused digital infrastructure. Our mission is to collaborate with rapidly expanding businesses to create robust technical ecosystems that drive success across funnels, CRMs, automations, and analytics.We are seeking an exceptional Technical Project Manager who excels at the crossroads of systems, automation, and execution. This individual will be responsible for designing intricate solutions, overseeing technical deliveries, and ensuring seamless operation for both our internal teams and clients.Role OverviewAs the Technical Project Manager, you will take charge of the planning, execution, and delivery of technical projects, predominantly within the GoHighLevel (GHL) framework and its associated ecosystem. This role necessitates a hands-on approach, requiring a profound technical understanding, strong systems thinking, and the capability to convert business objectives into functional, scalable technical solutions.While client communication will be limited, you must possess the confidence to engage in highly technical discussions with clients when necessary to diagnose issues or align on complex solutions.Key ResponsibilitiesGoHighLevel & Systems ArchitectureAct as the GoHighLevel expert, managing CRM setup, custom builds, workflows, automation logic, and integrations.Design and oversee comprehensive automations, including triggers, conditional logic, pipelines, and multi-step flows.Develop scalable, client-specific systems that align with the sales, marketing, and operational strategies of each client.Pipeline & Funnel PlanningEnvision and construct custom pipelines based on each client’s customer journey, sales processes, and internal workflows.Ensure that pipelines, automations, and reporting are logically aligned and well-structured.Landing Page DevelopmentCreate and manage landing pages within GoHighLevel, collaborating closely with designers (design skills not required).Ensure technical optimization of pages for form handling, automation triggers, and conversion tracking.Technical Project ManagementPlan, scope, and oversee technical implementations from inception to completion.Collaborate with internal teams (design, marketing, operations) to guarantee timely and high-quality delivery.Troubleshoot technical issues across CRM, automations, tracking, and integrations.Client-Facing Technical SupportParticipate in occasional Zoom calls or email threads with clients to tackle highly technical challenges.Clearly articulate complex systems and solutions in a calm, professional, and structured manner.
About Your New Role:The Account Manager is tasked with overseeing and expanding a portfolio of customers at CommandLink, acting as the main commercial contact throughout the customer journey. This role combines relationship management, revenue growth, and strategic account planning to enhance customer retention, facilitate upselling, and foster long-term partnerships.You will actively engage with mid-market and enterprise clients through regular communication, executive business reviews, and consultative account strategies. The aim is to maximize customer satisfaction while increasing wallet share through upgrades, cross-selling, and renewals, all contributing to revenue growth and maintaining CommandLink’s impressively low churn rate.Collaboration is key, as you will work closely with Sales Directors, engineering teams, and sales leadership to identify growth opportunities, execute expansion plans, and provide an exceptional customer experience.
