About the job
HireHawk is a remote-first recruiting and talent partner connecting professionals worldwide with leading U. S. companies. The Account Manager is key to client satisfaction and successful talent placements for major accounts. Acting as the main point of contact, this role links clients, candidates, and internal teams while managing the full recruitment process and supporting the growth of staffing services.
What you will do
- Build and maintain strong relationships with key client accounts to support satisfaction and retention.
- Act as the primary contact for clients and candidates throughout the hiring process.
- Coordinate communication between clients, candidates, and internal teams to align on needs and expectations.
- Facilitate feedback and communication during client interviews.
- Oversee the recruitment lifecycle for assigned accounts, ensuring timely progress and quality results.
- Collaborate with recruiters to match candidates with client requirements and support successful placements.
- Identify opportunities to grow accounts and partner with sales to expand staffing services.
- Track and analyze account performance metrics, offering strategic recommendations as needed.
- Lead contract renewals and assist with negotiations.
- Prepare and deliver detailed client reports, updates, and presentations.
- Address and resolve concerns from clients and candidates proactively.
- Manage account budgets to achieve financial targets and maintain profit margins.
- Conduct regular check-ins with clients to review performance, hiring progress, and workforce strategy.
Location
This is a remote position based in Guatemala.
