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Experience Level
Experience
Qualifications
Qualifications:Exceptional verbal and written communication skills. A strong desire to learn and excel in B2B sales. Proficient in multitasking and prioritizing effectively. Solid understanding of customer experience and service excellence. Able to thrive in a fast-paced environment. Prior experience in account management, customer success, or sales is advantageous. Experience in the technology or SaaS sector is a plus.
About the job
The Account Manager is a pivotal client-facing position at Redo, dedicated to fostering long-term relationships with our valued customers. This role not only involves ensuring customer satisfaction but also actively promoting additional products to maximize customer engagement. Account Managers are expected to possess a deep understanding of Redo's offerings and tailor solutions to meet customer needs effectively. This position includes a sales quota and a personal portfolio of clients.
Customer Retention:
Take ownership of customer relationships and ensure retention following implementation.
Guide customers in utilizing more features and enhancing their experience with the platform.
Forge and nurture relationships with various stakeholders within client organizations.
Quota Management:
Meet and surpass sales objectives consistently.
Expand and manage your book of business through strategic account management and proactive customer success initiatives.
About Redo
At Redo, we are committed to building a diverse and inclusive work environment where every employee feels valued and supported. As an equal opportunity employer, we prohibit discrimination and harassment of any kind. Our aim is to be an AI-native team that operates efficiently and optimizes for time, utilizing innovative hiring practices such as one-way video interviews to engage with candidates flexibly and fairly.
Join Bill.com as a Staff Creative Project Manager, where you will lead innovative projects to enhance our creative initiatives. In this dynamic role, you will collaborate with cross-functional teams, ensuring that projects are delivered on time and within scope. You will have the opportunity to drive creative processes, manage project timelines, and facilita…
Diversified Botanics values urgency, accountability, and respect. Teams here work closely, taking pride in thorough work and understanding the risks that come with shortcuts. Those who appreciate contributing to a well-organized group will find the Draper office a strong fit. Direct applications only. Diversified Botanics does not accept submissions from recruitment agencies. All candidates must apply directly. Role overview The Dynamic Marketing Project Manager position is based at the Draper office and focuses on building structure and driving growth within the marketing function. This role is not about maintaining the status quo. Instead, the work centers on shaping operational systems, rolling out marketing strategies across multiple channels, and supporting the marketing team as the business evolves. Success in this role requires managing shifting priorities, working with incomplete information, and meeting high expectations. The ability to keep projects on track, collaborate with a range of teams, and ensure details do not slip through the cracks is essential. What you will do Manage marketing projects from start to finish across affiliate, digital, lifecycle, and emerging channels Design and implement project management workflows and tracking systems for marketing initiatives Work cross-functionally with Sales, Operations, Compliance, and external partners Oversee affiliate marketing by coordinating partners, monitoring performance, and ensuring alignment Translate marketing strategy into clear timelines, deliverables, and accountability structures Handle multiple projects at once, maintaining momentum and attention to detail Adapt quickly to changing business needs and shifting priorities Ensure all marketing activities comply with regulatory requirements Identify gaps in marketing infrastructure and implement solutions Bring clarity to uncertain situations by defining actionable next steps Hold stakeholders accountable for meeting deadlines Continuously improve systems, workflows, and standards as the company grows
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States; United States
bill.com is looking for a Staff Motion Designer to craft engaging visual stories that connect with audiences. This position centers on designing and animating motion graphics to support marketing and product goals. Role overview This role focuses on creating high-quality motion graphics that strengthen the company’s brand message. Projects will involve both marketing campaigns and product-related visuals, requiring a strong sense of narrative and attention to detail. What you will do Design and animate motion graphics for a variety of marketing and product initiatives Contribute creative ideas to enhance visual storytelling and brand communication Ensure all motion assets align with bill.com’s visual standards and messaging Location This position is open to candidates based in Draper, Utah; San Jose, California; or remote within the United States.
At Redo, we are not just transforming the returns process; we are revolutionizing the entire customer experience. As a leading customer experience platform, we focus on every interaction point to enhance the customer journey. Our unique approach thrives on minimizing returns, aligning our success with that of our clients. Utilizing AI-driven insights, we proactively detect operational and product issues, providing customized recommendations to lower return rates. We stand by our commitment to transparency; Redo operates at no cost, offering a comprehensive record of all transactions. Our innovative return coverage model provides customers with peace of mind without any additional expenses.Located in Draper, Utah, we are in a phase of rapid expansion and are on the lookout for enthusiastic individuals eager to take on the challenge of enhancing our product and scaling our operations. Join us in crafting the future of e-commerce and delivering outstanding customer experiences at every touchpoint!
Role Overview 1800contacts is hiring a Manager or Senior Manager of Compensation & Benefits to join the team in Draper, UT (hybrid schedule). This role leads the design and rollout of compensation programs and benefits packages that help attract and keep strong employees. The work directly supports employee engagement and aligns with company objectives.
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States
We are seeking a highly skilled Staff Cloud Engineer specializing in Networking to join our dynamic team at Bill.com. As a pivotal member of our engineering group, you will be responsible for designing, implementing, and maintaining robust cloud-based networking solutions that enhance our platform's performance and reliability.Your expertise will help us build scalable, secure, and efficient networking architectures that support our growing customer base. If you are passionate about cloud technology and seek to innovate in a fast-paced environment, we want to hear from you!
At Coast, we're revolutionizing the U.S. B2B card payments infrastructure, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless commercial drivers. The technologies currently serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent, cost-effective financial services. Our mission is to deliver transformative solutions at scale, starting with the Coast Fleet and Fuel Card powered by a state-of-the-art spend management platform. About the Role We are seeking a dynamic, people-centric Customer Success Manager to lead our dedicated team of Customer Success Managers (CSMs) while managing a portfolio of accounts. This player-coach approach is essential to how Coast fosters empathy, trust, and operational excellence throughout our customer journey. In this role, you will mentor, recruit, and develop a team focused on providing exceptional onboarding, activation, and retention for all customer segments. Key Indicators of Success Consistently deliver value to customers throughout their lifecycle Achieve outstanding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), while proactively monitoring health metrics and executing disciplined retention and expansion strategies. Accelerate onboarding and fleet activation to ensure customers quickly realize value and consistently increase usage. Act as a true player-coach, managing accounts, demonstrating product and customer success fluency, and enhancing team performance through a structured one-on-one coaching framework. Grow the expansion pipeline by continuously identifying, developing, and advancing Customer Success Qualified Opportunities (CSQOs) into viable expansion prospects. Responsibilities Lead & Coach: Manage and mentor a team of high-performing CSMs with a focus on effective call coaching, onboarding execution, fleet activation, and account health management. Own Accounts: Maintain a book of business to stay engaged with the customer experience, showcasing exemplary skills in onboarding, retention, and expansion. Drive Activation: Ensure your team efficiently facilitates onboarding processes. Create Value: Assist CSMs in demonstrating customer value throughout their lifecycle—from onboarding to maturity—by developing account-specific strategies aligned with clear use cases. Maximize Expansion: Support CSMs in creating CSQOs and nurturing a proactive expansion pipeline. Upskill the Team: Establish a repeatable coaching and enablement framework to enhance onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data fluency across Salesforce, Sigma, Outreach, and our other platforms.
SeekWell brings together 1-800 Contacts, Luna, and The Framery under one umbrella, focusing on making vision care simpler and more accessible. With a long-standing reputation for customer-first innovation, the company continues to build products and services that shape the industry. Backed by KKR, SeekWell keeps the spirit of 1-800 Contacts’ culture alive while expanding its reach and impact in vision care. Role overview This mid-level Technical Product Manager position sits within the Enterprise Customer Domain team. The role centers on shaping and advancing customer-centric platforms and data products used across SeekWell’s brands, including 1-800 Contacts, The Framery, and ExpressExam. The goal: create a unified, actionable view of customers to support personalization, analytics, marketing, and customer experience projects. Collaboration is key. The Technical Product Manager will work closely with engineering, data, marketing, analytics, and customer experience teams to design and scale enterprise-level customer data solutions. The work directly supports downstream applications such as segmentation, lifecycle engagement, and experimentation. What you will do Manage the full lifecycle of the Customer Domain product, covering customer identity, profiles, preferences, consent, behavioral data, and Customer 360 features across enterprise systems. Define and update the Customer Domain product vision and roadmap, aligning with business, marketing, analytics, personalization, and customer experience goals. Partner with data and engineering teams to oversee customer data ingestion, modeling, governance, and access, working with source systems, databases, Databricks, and enterprise APIs. Set up, monitor, and report on customer funnels, KPIs, and metrics in Databricks, ensuring consistency and accuracy with enterprise analytics standards. Support personalization and lifecycle management by making sure customer data is reliable, governed, and accessible to downstream platforms and tools. Contribute to customer data platform initiatives and help guide the company’s broader strategic direction in this space. Requirements Solid product management fundamentals. Comfort working with data platforms and customer data solutions. Interest in building foundational customer capabilities that drive business and customer outcomes. This hybrid role is based in Draper, UT.
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States
Bill.com is seeking a Workforce Management Operations Lead to join the team in either Draper, Utah or San Jose, California. This position plays a key role in planning and optimizing workforce resources to support smooth operations across the organization. What you will do Develop and implement workforce strategies that enhance service delivery Collaborate with teams throughout the company to align on goals and processes Focus on maintaining high quality standards while improving operational efficiency Location This role is based in Draper, Utah or San Jose, California.
Full-time|Hybrid|Draper, Utah, United States; San Jose, California, United States
We are seeking an innovative and strategic Lead Product Manager for our Risk Platform at Bill.com. This role is crucial in driving the vision, strategy, and execution of risk management features that enhance our customers’ experience while ensuring robust security and compliance. You will lead cross-functional teams, collaborate with stakeholders, and leverage data-driven insights to inform product decisions.
At Coast, we are revolutionizing the trillion-dollar U.S. B2B card payments ecosystem, focusing on the country's vast network of 500,000 commercial fleets, 40 million commercial vehicles, and millions of commercial drivers. Traditional technologies serving these customers are outdated, and there is a growing demand for modern digital experiences and transparent financial services. Coast's mission is to meet these needs at a transformative scale, starting with our Fleet and Fuel Card, powered by an advanced spend management platform.As the first Sales Manager in our Draper, Utah office, you will play a pivotal leadership role within our go-to-market organization. You will be responsible for building, mentoring, and scaling a high-performing team of Account Executives, while enhancing our sales strategies for one of our key customer segments. Notably, our previously modest SMB accounts are rapidly becoming very profitable for Coast through both new customer acquisition and upselling opportunities for our Corporate Card product. We want you at the forefront of this exciting transition.This role transcends traditional management; it offers you the opportunity to shape the foundation of our sales culture in Utah, significantly influence revenue growth, and collaborate closely with senior leadership to broaden Coast's market reach.
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States
Join our dynamic team as a Scaled Customer Success Manager at Bill.com, where you will play a pivotal role in enhancing the customer experience. In this position, you will be responsible for managing a portfolio of clients, ensuring their success with our solutions, and fostering long-term relationships. You will be instrumental in driving customer engagement and satisfaction, while also identifying opportunities for upselling and cross-selling.
SeekWell, the parent company of 1-800 Contacts, Luna, and The Framery, works to simplify and improve access to vision care. With a history of nearly 30 years and support from KKR, SeekWell continues to build on a culture of innovation and customer satisfaction. The company focuses on launching new products that serve consumers and challenge industry norms. This hybrid role based in Draper, UT centers on ExpressExam, SeekWell’s online vision acuity tool that helps millions renew contact lens prescriptions. The Product Manager will work at the intersection of product management, healthcare, and regulatory compliance, shaping a product that operates within a regulated environment and directly impacts customer experiences. What you will do Own and develop the ExpressExam product roadmap, setting priorities based on business goals and customer needs. Work closely with Marketing, Engineering, Legal, and Operations to gather insights and drive product improvements. Use data analytics tools such as Adobe Analytics and customer feedback to spot opportunities for better conversion and satisfaction. Define product requirements, support quality assurance, and help guide product launches. Manage the full exam experience, including pre-screening and yield strategies. Partner with Legal to ensure compliance with regulatory, legal, and FDA standards. Maintain and improve Quality Management Systems, keeping documentation audit-ready. Coordinate cross-team efforts to resolve product issues quickly and effectively.
Full-time|$119.7K/yr - $176K/yr|Hybrid|Draper, Utah, United States; San Jose, California, United States; United States
Join Our Mission to Empower BusinessesAt BILL, we are dedicated to transforming the financial landscape by empowering businesses with innovative solutions. We replace outdated financial processes with state-of-the-art tools that enable companies—from emerging startups to established enterprises—to make informed decisions and take charge of their operations. Our commitment extends to shaping the future of financial automation, allowing businesses to focus on what truly matters.Becoming a part of our team means joining a vision-driven group eager to tackle challenges and develop groundbreaking solutions. We prioritize purpose, ambition, and curiosity, thriving in a dynamic and fast-paced atmosphere. Whether you're in one of our vibrant offices in San Jose, CA, or Draper, UT, or working remotely, our BILLders collaborate to create significant impacts for businesses seeking efficiency in their busy schedules.At BILL, we are committed to building high-performing teams and attracting top talent for every role. We foster an inclusive workplace that values diverse perspectives, recognizing the unique skills and experiences each individual brings. We invite you to reach out—you might be the perfect fit, whether for this role or another. Let’s enable businesses to focus on what truly matters.Make a Meaningful Impact in a Thriving Fintech EnvironmentWe are seeking a Senior Product Marketing Manager to join our Payments & Financial Services Product Marketing Team. This team specializes in BILL’s payments portfolio, which includes virtual credit and debit cards, streamlined remittance processes, and supplier solutions.As a pivotal force in our Product Marketing team, you will play a critical role in launching products to market and enhancing their impact on our customers and the business. Acting as the voice of the customer throughout the product lifecycle, you will articulate product value in ways that resonate, differentiate us from competitors, and drive customer adoption, retention, and advocacy.In this role, you will collaborate closely with Product, Support, Sales, Customer Success, Brand, Growth, Creative, and Legal teams, making it a dynamic and influential position. As the Senior Product Marketing Manager, you will shape strategic initiatives and oversee execution across the complete go-to-market (GTM) lifecycle, driving growth in key business metrics.Your focus will be on developing strategies and programs that enhance customer acquisition and retention, working across Marketing, Product, Sales, and Customer Success. You will represent the customer’s voice in roadmap discussions, create differentiated positioning and messaging, and orchestrate successful GTM launches. Additionally, you will lead essential functions such as competitive analysis, market research, and customer advocacy.
Join Us in Shaping the Future of E-CommerceThe e-commerce landscape thrives on powerful platforms such as Shopify, BigCommerce, CommentSold, Salesforce Commerce, and various marketplaces. Millions of sellers rely on these platforms, yet many remain unaware of Redo's innovative solutions.This is your chance to make a difference!Redo offers a comprehensive e-commerce platform that encompasses multiple product clouds, including marketing, conversion, operations, and reverse logistics. Our primary focus is serving Direct-to-Consumer (DTC) brands on Shopify and Shopify Plus, with a growing presence on BigCommerce, CommentSold, and Salesforce Commerce.We are seeking a talented individual who can engage with platform business development or product teams, gain insights into their ecosystems, and advocate for Redo’s product suite as the go-to solution for all sellers. This position is not about merely maintaining relationships; it’s about pioneering new collaborations and creating opportunities that have not existed before.Why This Role Is Crucial NowOur partnership initiatives at Redo have flourished organically across various teams. We aim to capitalize on this momentum by establishing dedicated efforts to enhance our platform distribution strategies and support our diversification beyond Shopify through strategic partnerships. This role represents one of the most vital hires for us this year.Your ResponsibilitiesPlatform Partnerships & DistributionAs the core aspect of this role, you will drive the integration, promotion, and distribution of Redo’s products across the platforms where sellers are currently active.• Own and manage the end-to-end relationship with Shopify, including app store positioning, co-marketing efforts, and early access to new platform features.• Lead Redo’s strategy for platform diversification, forging relationships with CommentSold, BigCommerce, and Salesforce Commerce teams to unlock new distribution channels.• Develop a comprehensive playbook for ensuring Redo’s recommendations and integrations within each platform’s ecosystem.• Drive impactful distribution agreements that significantly enhance merchant acquisition on a large scale, focusing on one platform at a time.Strategic & Capability PartnershipsIn addition to platform partnerships, you will oversee collaborations that expand Redo’s product offerings through integration rather than acquisition.• Manage and grow Redo’s most valuable strategic partnerships.• Identify and secure new partnerships that address product gaps or expedite time-to-market for new offerings.
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States
Join Bill.com as the Manager of AI Automation, where you will lead innovative projects that harness the power of artificial intelligence to enhance operational efficiency. You will collaborate with cross-functional teams to develop and implement automation strategies that support our mission of simplifying financial processes for businesses. This is a unique opportunity to shape the future of our technology landscape while driving impactful change.
Full-time|On-site|Draper, Utah, United States; San Jose, California, United States
Bill.com seeks a Revenue Accounting Manager to support the finance team in either Draper, Utah or San Jose, California. This position plays a key part in managing revenue recognition and maintaining compliance with accounting standards. Role overview The Revenue Accounting Manager oversees the company’s revenue recognition processes. This includes ensuring that all revenue is reported accurately and in line with current accounting guidelines. The role also emphasizes ongoing improvements to financial operations and the streamlining of revenue accounting procedures. What you will do Supervise revenue recognition activities and maintain compliance with relevant accounting standards Drive enhancements in financial operations related to revenue accounting Focus on accurate financial reporting and process improvement within the revenue function Location This role is based in Draper, Utah or San Jose, California.
About UsSeekWell is the parent company of 1-800 Contacts, Luna, and The Framery, committed to simplifying and enhancing access to vision care. With nearly 30 years of legacy, we pride ourselves on maintaining the award-winning culture established by 1-800 Contacts, continuously innovating and delivering pioneering products that resonate with consumers. Owned by KKR, a leading global private equity firm, we are dedicated to prioritizing customer needs and redefining industry standards. The journey ahead promises even greater achievements!Position OverviewAs the Director of Product Management for Horizontal Products, you will be instrumental in leading our enterprise capabilities across all three business lines: 1-800 Contacts, Luna, and The Framery. This role involves managing a talented team of Product Managers to spearhead strategic initiatives in collaboration with Engineering and other business teams. You will have the unique opportunity to shape the product vision and strategy for foundational technology platforms that drive our organization forward, fostering innovation and operational excellence.
The Account Manager is a pivotal client-facing position at Redo, dedicated to fostering long-term relationships with our valued customers. This role not only involves ensuring customer satisfaction but also actively promoting additional products to maximize customer engagement. Account Managers are expected to possess a deep understanding of Redo's offerings and tailor solutions to meet customer needs effectively. This position includes a sales quota and a personal portfolio of clients.Customer Retention:Take ownership of customer relationships and ensure retention following implementation.Guide customers in utilizing more features and enhancing their experience with the platform.Forge and nurture relationships with various stakeholders within client organizations.Quota Management:Meet and surpass sales objectives consistently.Expand and manage your book of business through strategic account management and proactive customer success initiatives.
Full-time|$111.4K/yr - $164.3K/yr|On-site|Draper, Utah, United States; San Jose, California, United States
Drive Innovation with PurposeAt BILL, we are dedicated to empowering the businesses that fuel our economy. By transforming outdated financial processes with innovative solutions, we help companies—from emerging startups to well-established enterprises—make informed decisions and regain control over their operations. Our mission extends to pioneering the future of financial automation, allowing businesses to focus on what truly matters.Joining our team means becoming part of a vision-driven collective that embraces challenges and cultivates cutting-edge solutions. We value purpose, ambition, and curiosity, thriving in a dynamic, fast-paced environment. Whether you work from our offices in San Jose, CA, Draper, UT, or remotely, BILLders unite to create meaningful impacts that give businesses the time they need in their busy weeks.At BILL, we build high-performing teams and strive to recruit top talent for every position. We are committed to fostering a workplace that encourages inclusion and diverse perspectives, appreciating each individual’s unique skills and experiences. We invite you to connect with us—you may be the ideal candidate for this role or another opportunity. Let’s empower businesses to focus on what truly matters.Make Your Mark in a Thriving Fintech CompanyThe Go-To-Market (GTM) Operations team at BILL serves as the backbone across Marketing, Product-Led Growth (PLG), and Sales—creating the infrastructure, processes, and programs that fuel scalable, data-driven growth. Our focus is on crafting seamless user journeys, accelerating platform adoption, and delivering personalized experiences throughout the customer lifecycle.We are currently investing in fortifying our core operational framework to ensure data accuracy, system integration, and precision in campaign execution.We are seeking a Senior Marketing Operations Manager to act as the architect and steward of our marketing technology stack and processes. This individual will collaborate closely with GTM leadership to ensure efficient lead management, robust data governance, and seamless integration between our marketing automation platforms and CRM.This pivotal role merges technical expertise, strategic process design, and data analysis—guaranteeing the efficient operation of our marketing engine and the accurate measurement of our GTM initiatives.
