Qualifications
Key ResponsibilitiesClient Engagement & Relationship ManagementAct as the main point of contact for assigned client accounts. Develop and maintain strong, long-term relationships by thoroughly understanding client goals, benefits structures, and service expectations. Oversee client onboarding, implementation, and ongoing engagement activities. Engage in regular, proactive communication to keep clients informed and supported. Client Success & SupportAssist clients with inquiries related to benefits, healthcare services, or plan offerings. Guide clients through processes, timelines, and best practices for successful service adoption. Respond swiftly and professionally to client inquiries, requests, and concerns. Proactively identify potential issues and collaborate with internal teams for resolution. Attention to Detail & ExecutionAccurately manage client information, benefits details, documentation, and timelines. Ensure that client communications and materials are comprehensive, accurate, and polished. Maintain detailed, up-to-date client records within internal systems. Coordinate across functions to ensure timely and standard compliance with commitments. RequirementsMinimum of 2 years of experience in account management, customer success, client services, or customer support. A strong dedication to customer service and enhancing client experiences. Preferred experience in benefits, healthcare, or related fields.
About the job
Amaze Health provides a concierge-style virtual care experience, acting as a trusted partner for patients seeking guidance for sudden illnesses, chronic conditions, and mental health support. Our mission is to navigate the complexities of healthcare with clarity, compassion, and confidence, empowering patients to take charge of their health journeys. By fostering a supportive environment, we ensure that each individual feels heard and cared for. Join us as we revolutionize healthcare, one patient at a time.
We are in search of a motivated and detail-oriented Account Manager to cultivate robust, trust-based relationships with our clients, ensuring their long-term satisfaction and success. This position is primarily focused on client engagement, onboarding, communication, and continuous support, acting as the main point of contact throughout the client lifecycle.
The ideal candidate possesses a strong customer service ethos, meticulous attention to detail, and a solid understanding of employee benefits and healthcare services to assist clients effectively.
This is a fully in-office role requiring excellent assessment skills and the ability to collaborate closely with care teams, with approximately 25-40% travel expected monthly.
About Amaze Health
Amaze Health is a pioneering healthcare provider that delivers personalized, concierge-style virtual care, enabling patients to receive trusted support for a variety of health concerns. Our commitment to clarity, compassion, and empowerment sets us apart in the healthcare landscape.
