Account Manager - Client Retention Specialist

TreatwellParis, Île-de-France, France

On-site Full-time €30K/yr - €30K/yr

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Experience Level

Experience

Qualifications

Proven experience in account management, with a strong focus on client retention and relationship building. Analytical mindset with the ability to interpret data and act on it to drive performance improvements. Strong commercial awareness and ability to identify and capitalize on business opportunities. Exceptional communication skills with a talent for building trust and rapport with clients. Self-motivated and proactive in addressing challenges before they escalate.

About the job

Join the Treatwell Team!

We are actively seeking an Account Manager - Client Retention Specialist to strengthen our account management team. Your role will be crucial in enhancing partner loyalty by proactively anticipating churn risks and implementing both proactive and reactive strategies to maximize their engagement.

Your Responsibilities:

Retention and Churn Analysis (70%)

Identify at-risk partners by analyzing churn trends and reasons for departure.
Develop proactive measures to prevent cancellations before they occur.
Collaborate closely with internal teams (Product, Sales, Tech) to relay feedback and suggest appropriate enhancements.
Document and share key insights from cancellations to refine our commercial and marketing strategies.

Partner Re-engagement and Business Development (30%)

After successfully retaining partners, propose additional services to enhance their engagement (e.g., Tap to Pay, promotional offers).
Monitor the progress of retained partners and offer solutions to optimize their presence on our marketplace.
Identify growth opportunities in collaboration with Marketing and Product teams.
Provide strategic advice to help partners maximize their revenue through Treatwell.

About You:

Experience: Previous experience in B2B account management, Customer Success, or client retention is a plus.
Data-driven: Comfortable with data analysis and able to draw conclusions to improve performance.
Commercial mindset: You identify opportunities and effectively communicate the value of our solutions.
Excellent interpersonal skills: You build trust and establish strong relationships with partners.
Proactive & Autonomy: You anticipate problems before they arise and propose concrete solutions.

What We Offer:

Package: Fixed salary of €30,000 + uncapped commission based on your performance.
Comprehensive training upon your arrival to master our platform and retention techniques.
A monthly gift voucher of €40 valid on the Treatwell app to pamper yourself;
28 days of annual leave;
Excellent health insurance with Alan, plus various benefits such as;
€10 restaurant vouchers covered at 60% by the company;
Access to Gymlib for your physical well-being;
Access to Plumm for your mental health;
Our HelloCSE benefits and discounts.
And above all, a fantastic atmosphere and team-building activities all year round!

About Treatwell

Treatwell is a leading online booking platform for beauty and wellness services, dedicated to enhancing the customer experience and partner engagement. Our focus on innovation and partner success is what drives our growth and commitment to excellence.

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