Account Manager - Drayage & Supply Chain

CargomaticSan Francisco

On-site Full-time $90K/yr - $125K/yr

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Experience Level

Experience

Qualifications

Qualifications:Minimum of 5 years of experience in logistics, supply chain, or drayage account management. Demonstrated success in managing and expanding enterprise or port-based logistics accounts. Exceptional relationship-building and negotiation skills. Strong analytical capabilities to assess performance metrics.

About the job

Join Cargomatic as an Account Manager in Drayage & Supply Chain!

We are seeking dynamic Account Managers to enhance our relationships with customers and drive growth in our logistics operations. This is an exciting opportunity to be part of a transformative company that connects shippers and carriers through our innovative digital freight marketplace.

Location: Seattle (WA), San Francisco (CA), Los Angeles (CA), Phoenix (AZ)
Employment Type: Full-Time | On-Site | Experienced

About Us:
Cargomatic is revolutionizing the logistics industry by providing real-time solutions that improve the efficiency and sustainability of freight movement across the busiest corridors in America. As we expand our reach, we need experienced professionals to help us strengthen customer partnerships and drive operational success.

Role Overview:
As an Account Manager, you will spearhead the management and expansion of customer accounts, ensuring exceptional service and satisfaction. Collaborating with various teams, you will implement solutions that enhance freight execution and yield measurable results.

This position requires a daily on-site presence to maintain close ties with our customers and operations team.

Key Responsibilities:

Oversee a portfolio of customer accounts focusing on retention, renewal, and growth.
Identify opportunities for upselling and cross-selling services.
Collaborate with internal teams to ensure operational excellence and swift issue resolution.
Monitor account performance metrics such as customer satisfaction (CSAT) and renewal rates.
Deliver account insights and business reviews to customers and internal leadership.
Contribute to revenue and profitability goals within your territory.

About Cargomatic

At Cargomatic, we are dedicated to transforming the logistics industry by connecting shippers and carriers through our digital marketplace. Our commitment to efficiency, transparency, and sustainability sets us apart as a leader in the field.

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