About the job
DUTIES & RESPONSIBILITIES
Position Overview:
The Account Manager for Emirati Talent will play a crucial role in driving strategic account management and business development initiatives. This position requires a proactive approach in building and nurturing long-lasting relationships with key clients throughout Dubai and the Northern Emirates.
Key Responsibilities:
- Establish and maintain robust relationships with major clients, serving as a trusted advisor and strategic partner.
- Identify and develop new business opportunities while enhancing existing client relationships to expand CNS’s presence in assigned sectors.
- Create and execute tailored account plans that align with annual sales targets and CNS’s offerings.
Sales Planning and Forecasting:
- Develop and manage a structured sales pipeline for accurate revenue forecasting and opportunity tracking.
- Monitor budget cycles and upcoming projects within key accounts to strategically position CNS solutions.
- Analyze market trends and competitor activities to refine sales strategies and highlight CNS’s unique offerings.
Solution Selling & Bid Management:
- Formulate customized, value-oriented technical and commercial solutions leveraging CNS’s comprehensive portfolio of IT services.
- Collaborate with pre-sales teams, principals, and solution architects to produce impactful proposals and presentations.
- Lead contract negotiations to ensure favorable outcomes for profitability and client alignment.
Customer Satisfaction & Retention:
- Maintain high customer satisfaction levels through regular engagement and proactive issue resolution.
- Act as a primary escalation point, coordinating with delivery, project management, and support teams to address client challenges.
Internal Collaboration and Reporting:
- Partner with PMO, finance, collections, and contract teams to facilitate seamless project execution and billing.
- Maintain accurate client and opportunity records in CRM systems (e.g., Salesforce, HubSpot).
- Generate periodic status reports and pipeline updates for senior sales management.
