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Account Manager (f/m/d) at Moss | Berlin

MossBerlin
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Enhance Customer Engagement: Build and nurture scalable relationships to deeply understand your clients’ finance objectives, guiding them in activating our spend management features. Identify Upsell Opportunities: Utilize your comprehensive understanding of the product and customer needs to uncover new business prospects and optimize existing accounts. Monitor Success Metrics: Leverage KPIs to track revenue progress, focusing on spend engagement, SaaS uplift, and renewals. Serve as a Product Ambassador: Collaborate with internal teams to relay client feedback and provide insights on current and future product features. Pursue Process Excellence: Continuously improve client journey touchpoints to enhance customer satisfaction and promote long-term retention.

About the job

Join Moss, where we empower finance professionals to automate their daily operations and make strategic decisions.

Our unique culture is centered around impact and growth, fostering an environment where everyone strives for excellence. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are committed to propelling your career forward while ensuring Moss’s long-term success.

Become a vital part of our Customer Success team and focus on driving SaaS revenue growth through proactive engagement with our clients. Using data insights, you will identify upsell opportunities and mitigate risks of churn within your customer portfolio. Your strategic insights and extensive product knowledge will be crucial in helping clients realize new value from our offerings and achieve their goals.

About Moss

Moss is a leading financial technology company dedicated to empowering finance professionals to optimize their workflow and drive strategic decision-making. We prioritize innovation, collaboration, and growth, creating a dynamic work environment where every team member contributes to our collective success.

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