Account Manager - Gaming

Join Entain as a VIP Account Manager and be part of a dynamic team dedicated to providing exceptional service to our high-value clients. In this role, you will cultivate strong relationships, ensuring our VIP clients enjoy an unparalleled experience. Your expertise in account management will be crucial in retaining and expanding our client base.

 As a VIP Account Manager at Entain, you will play a pivotal role in cultivating personalized relationships with our esteemed clients who have successfully met our sustainability and responsible gaming criteria. Your primary objective is to ensure that these customers feel at ease discussing any matters with you, including responsible gaming practices, bonuses, revenue concerns, and the sources of their funds.This role offers a comprehensive service experience for our VIP customers, encompassing everything from issue resolution to bonus management, relationship building, and hospitality oversight. As the principal point of contact between the business and our VIP clientele, you will blend social responsibility with the principles of responsible gaming, adhere to our Code of Conduct, and strive for revenue growth by optimizing the players' share of gambling expenditure compared to competitors.Building strong relationships will involve communication through various channels such as telephone, email, and chat, as well as face-to-face interactions at events and personal meetings. You will also serve as the primary escalation point for any issues impacting your portfolio of customers.Key Responsibilities:Foster proactive and customized relationships with assigned players.Ensure compliance with regulatory requests as needed.Contribute to the strategic goals of the account management team to drive growth and enhance brand loyalty.Engage with customers regarding responsible gambling and anti-money laundering interactions whenever possible.Identify potential new VIP customers through daily business analysis and reporting.Address and resolve customer issues and disputes, ensuring they feel valued.Collaborate with the account management team to influence player activity to maximize retention.Facilitate clear communications within the team to deliver exceptional service and provide relevant feedback to product and marketing teams.Coordinate with the hospitality team to organize events and enhance the overall customer experience, attending these events with your clients.Provide stakeholders with accurate performance reports, including responsible gambling measures and growth of the customer base.Adhere to the spirit of the Code of Conduct in all customer interactions.

Join Our Team as a VIP Account Manager!FanDuel Group is eager to enhance our VIP department within our online casino and sportsbook. We are seeking a talented VIP Account Manager who will play a pivotal role in managing our relationships with VIP customers in the Ontario market.As the VIP Account Manager, you will report directly to the Director of VIP for Canada and oversee a program tailored for our high-value customers across Sportsbook and Casino products. Your primary objective will be to drive key performance indicators (KPIs) through strategic promotions, events, and effective budget management.Beyond your core responsibilities, you may be called upon to undertake additional duties as assigned by the company, ensuring we maintain operational flexibility and adapt to our evolving business landscape.

Join Our Team as a VIP Host Team Manager! At FanDuel, we pride ourselves on providing an unparalleled experience to our most valued clients. We are currently seeking a dedicated VIP Host Team Manager to lead our team of VIP Hosts and ensure our high-value customers receive exceptional service. As the VIP Host Team Manager, you will cultivate meaningful relationships with our VIP clientele, delivering personalized, white-glove service. You will oversee a talented team of VIP Hosts, guiding them in delivering industry-leading experiences to their own portfolios of clients. This role is customer-facing and calls for a deep understanding of VIP service standards along with a genuine passion for the online gaming sector. Your adaptability is crucial, as you may also be tasked with various responsibilities as assigned by the company, fostering operational flexibility and responsiveness to our evolving business landscape. Your Responsibilities: Manage and nurture a select portfolio of High Value Players. Deliver a proactive, comprehensive service to enhance customer loyalty. Prioritize Responsible Gaming and Compliance in all operations. Establish strong relationships and provide tailored rewards through consistent communication. Collaborate with other departments to enhance the overall customer experience. Achieve specified productivity, quality, CSAT, and Service Level Agreement metrics. Ensure gifts and hospitality invitations align with business requirements. Host VIP guests at exclusive hospitality events. Adhere to company responsible gaming protocols. Mentor and develop a skilled team of VIP Hosts to excel in their roles. What We’re Looking For: 4+ years of experience in high-end customer service. 2+ years of team management experience. Exceptional verbal and written communication skills. Extensive hospitality experience with a commitment to excellence in service. A confident and people-oriented demeanor. Strong analytical skills, particularly with Excel. A dedication to meeting targets and deadlines. Excellent organizational and planning abilities. Familiarity with marketing processes is a plus. Flexibility to work non-traditional business hours.

PENN Entertainment, Inc. stands as the foremost provider of integrated entertainment, sports content, and casino gaming experiences in North America. We offer a diverse portfolio that includes casinos, racetracks, online gaming, sports betting, and a range of entertainment content tailored to meet the desires of our customers.We are actively seeking individuals who are passionate about innovating and delivering state-of-the-art online gaming and sports media products. Through our platforms such as Hollywood Casino, theScore Bet Sportsbook, and theScore media app, we are excited to redefine the possibilities within our industry. Our advanced platforms are supported by proprietary in-house technology, forming the backbone of PENN’s omnichannel gaming and entertainment strategy.As a member of PENN Entertainment’s digital team, you will work with these groundbreaking platforms while enjoying a culture that prioritizes your career development. We are committed to fostering your growth and providing opportunities for you to enhance your skills.With locations across North America, you can build a rewarding future with PENN Entertainment, no matter where you are. If you’re ready to challenge the norms in gaming, media, and entertainment, we want to hear from you.About the RoleDrive new business opportunities by identifying, targeting, and nurturing relationships with high-value players.Achieve and exceed assigned VIP sales performance indicators.Oversee all facets of player relationships, including hospitality events, consistent communication, and timely resolution of inquiries, even outside of standard hours.Boost gaming revenue by anticipating and fulfilling player needs proactively.Build personalized connections with players through in-depth knowledge of their preferences, habits, and unique interests to deliver unmatched customer service.Possess a comprehensive understanding of our products and services while actively promoting new gaming offerings and platforms.Communicate effectively through established channels regarding new member onboarding, loyalty initiatives, sales campaigns, surveys, and re-engagement of inactive members.Leverage daily reports and analytics to drive continuous improvement and strategy adjustments.

About the Role aipconnect is hiring an Account Manager or Senior Account Manager for the Greater Toronto Area. This role manages a portfolio of client accounts, focusing on building strong relationships and supporting business growth. What You Will Do Oversee day-to-day management of assigned accounts Maintain and strengthen client relationships Monitor client satisfaction and address concerns promptly Spot opportunities to expand business within existing accounts Communicate clearly and strategically to help clients reach their goals Who Succeeds Here Strong communicator, both written and verbal Comfortable managing multiple client relationships Skilled at identifying new business opportunities Organized and proactive in solving problems

We are seeking a dynamic and results-driven Key Account Manager to join our team at Funded Club. In this role, you will be responsible for establishing and nurturing long-term relationships with our most valuable clients. Your primary focus will be on understanding customer needs, maximizing their satisfaction, and ensuring retention while driving revenue growth.As a Key Account Manager, you will leverage your expertise in account management to develop strategic initiatives that align with our clients' goals. You will also collaborate with cross-functional teams to deliver exceptional service and solutions tailored to our clients' specific requirements.

About FeatheryAt Feathery, we specialize in automating data intake workflows for enterprise-level clients in the financial services sector, including insurance and wealth management. Our solutions empower customers to streamline critical processes such as underwriting, client onboarding, account openings, and more.With our rapid revenue growth and increasing adoption by enterprises, we are expanding our go-to-market team to enhance our relationships with strategic clients and broaden our presence within key accounts.Why We’re HiringAs Feathery continues to grow, our largest clients are broadening their usage across various workflows, teams, and business units. We seek a Strategic Account Manager to take ownership of our most significant enterprise relationships. This role is perfect for individuals who excel in complex account environments, enjoy fostering executive relationships, and can drive both client retention and expansion in a consultative, high-touch manner.Your contributions will significantly influence how we manage and cultivate enterprise accounts, directly impacting revenue and long-term customer satisfaction.About the RoleThis position offers substantial ownership responsibilities and combines the following key elements:Strategic account management and relationship stewardshipDriving revenue growth through expansion and renewalsCross-functional collaboration with Solutions Engineering, Product, and Leadership teamsCustomer strategy development, planning, and executionYou will serve as the quarterback for your accounts, ensuring customers achieve meaningful outcomes while identifying opportunities to broaden Feathery’s influence within their organizations.What You’ll DoAccount Ownership & GrowthManage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and overall successIdentify and pursue expansion opportunities across workflows, teams, integrations, and business unitsLead renewal and commercial discussions, including pricing, contract negotiations, and multi-year agreementsProvide accurate forecasts for expansion and renewal revenue within your accountsExecutive Relationship ManagementBuild and sustain strong relationships with executive stakeholders across business, operations, and technologyAct as a trusted advisor, aligning Feathery’s offerings with client needs

Lush Fresh Handmade Cosmetics Ltd. seeks a Senior Accounting Manager (Contract) to join its finance team in Toronto, Ontario. This contract position is designed for an experienced accounting professional who can provide leadership and direction within the department. Role overview This role focuses on managing accounting operations and supporting the finance team. The Senior Accounting Manager will play a key part in upholding the company’s standards and contributing to a collaborative workplace. Requirements Extensive experience in accounting Demonstrated ability to lead and support finance teams Comfort working in a contract capacity Based in or able to work from Toronto, Ontario What to expect Lush values energy, integrity, and a commitment to its mission. This contract position offers the chance to step into a leadership role and make an immediate impact within a values-driven company.

Position: Account ManagerCompensation: Base Salary of $100,000 - $120,000 with Uncapped OTE potential of $160,000 - $180,000Location: Hybrid (3 days per week in Toronto HQ) | Remote options available for top performersAbout Fiscal.aiAt Fiscal.ai, we are at the forefront of innovation in capital markets research and data solutions. Our powerful research terminal, complemented by cutting-edge APIs, positions us as a leader in the financial data landscape. With $13 million in venture funding and a rapidly growing customer base, we are committed to enhancing our offerings and supporting millions of end-users.Why Choose Fiscal.ai?Equity Ownership: Join us as a partner, not just an employee; every team member shares in our success.Streamlined Operations: Experience a dynamic environment where agility and results take precedence over red tape.Unlimited Earning Potential: Enjoy a competitive base salary with a commission structure designed for ambitious achievers.Your Role: As an Account Manager, you will serve as the key liaison between our innovative technology and the success of our clients. You will not merely manage accounts; you will be a strategic partner responsible for nurturing and expanding our institutional relationships. We seek a proactive professional capable of navigating complex organizational structures, uncovering new revenue opportunities, and effectively leading high-level business discussions.Key Responsibilities:Revenue Growth: Drive new revenue through educating clients on our specialized data services and API capabilities, focusing on cross-selling and upselling.Renewal Management: Oversee the entire renewal process to ensure high retention rates and secure long-term commitments from clients.Relationship Building: Cultivate and maintain robust relationships with key users and C-suite executives across various financial institutions.Business Review Leadership: Conduct regular, impactful business reviews to align with client objectives and provide insights on how Fiscal.ai can support their evolving strategies.CRM Management: Keep detailed records of account health, contract dates, and expansion opportunities for accurate forecasting and collaboration.

About UsAt Agentis Capital Advisors, we pride ourselves on being a premier global financial advisory firm, renowned for our commitment to providing exceptional value and insightful guidance to our clients. Our accolades include prestigious recognitions such as the 2024 P3 Awards Financial Advisor of the Year and multiple industry deal awards from 2023. Additionally, we were honored with the Proximo Infra's 2022 North American Financial Advisor of the Year award and IJGlobal's 2022 Judge's Choice Award. Our core mission revolves around delivering unparalleled service, making us a trusted partner for a diverse clientele including leading infrastructure funds, pension funds, contractors, and government entities. We engage in a multitude of global transactions spanning renewable energy, digital infrastructure, transportation, and public-private partnerships.Your Responsibilities:In your role as a Senior Accountant, you will manage the accounting operations for various infrastructure assets across Canada and the USA. Your primary responsibilities will encompass overseeing day-to-day accounting functions, including transaction accounting, journal entries, invoice processing, accounts payable and receivable, as well as account reconciliations. You will ensure compliance with US GAAP, IFRS, and ASPE while supporting the accurate and timely maintenance of financial records. Collaborating closely with staff accountants and Finance Managers, this position offers you the opportunity for professional growth, including exposure to financial modeling and contract management.Key Responsibilities Include:Oversee record keeping and general ledger maintenance, ensuring the accuracy of sales invoices, incoming payments, and supplier statements.Prepare monthly journal entries with a focus on compliance and accuracy, and conduct account reconciliations to maintain the integrity of financial data.Lead month-end and quarter-end close processes, ensuring accurate financial reporting in accordance with project requirements.Generate monthly and quarterly financial statements and manage the month-end close to guarantee compliance.Prepare year-end audit working papers and act as a liaison with external auditors.Compile tax schedules and coordinate with external tax advisors for corporate tax return preparation and filing.Mentor and guide junior staff as part of a collaborative team.Perform additional duties as required.

Become an integral part of our dynamic and growing team dedicated to transforming talent acquisition across diverse industries and regions. As an Account Manager, you will partner with forward-thinking hiring teams and industry leaders to leverage the Lever product suite, positioning hiring as a strategic advantage for their organizations. Your consultative approach will empower clients to achieve long-lasting success as high-performing hiring organizations.

Elevate Your Career with Loopio! Loopio is on the lookout for a seasoned, results-oriented, and relationship-focused Senior Account Manager ready to enhance their account management skills! In this pivotal role, you'll oversee the commercial relationships within a diverse portfolio of existing accounts, emphasizing value creation and fostering deep connections to maximize renewal and growth opportunities.Your collaboration with our Customer Success Managers will be vital as you drive customer adoption and facilitate renewal discussions while identifying strategic expansion avenues across various industry sectors.Join a rapidly growing company that offers countless opportunities for career acceleration! Are you prepared for your next big adventure?Note: This position is an existing vacancy within our team.Key Responsibilities:Lead comprehensive discussions on renewal negotiations and expansion opportunities with a diverse portfolio of Mid-Market and Enterprise clients.Establish meaningful relationships with Loopio customers at all levels via engaging emails, phone calls, video conferences, and face-to-face meetings.Map customer organizations and create strategies to boost engagement, identifying opportunities in collaboration with the Customer Success team.Work closely with Customer Success Managers to analyze customer adoption of Loopio, develop pricing strategies, and pinpoint expansion opportunities.Negotiate contract terms and pricing with appropriate guidance from internal departments and management.Address customer requests for subscriptions and upgrades outside of their renewal cycle, providing exceptional service to help customers achieve their goals.Present the value of expanding Loopio's usage to key stakeholders and executives.Conduct discovery sessions and online demonstrations of the Loopio platform for additional user groups interested in enhancing their usage.Create engaging playbooks, email templates, and meeting frameworks to support account growth and success.

Join Deliverect, where our API-first platform is transforming commerce by offering a comprehensive suite of solutions for both on-premise and off-premise operations. We empower the food and retail sectors to enhance their revenue streams and streamline their operations, enabling businesses to provide seamless experiences that allow them to sell anywhere and deliver everywhere. Become a part of our dynamic journey, where your efforts will directly influence how businesses engage with their customers in a fast-paced global market.Department FocusWelcome to the Growth team at Deliverect—a group of passionate and experienced professionals dedicated to elevating our customers to new heights. We understand the ever-evolving landscape of business requirements and proactively reach out to our clients to offer necessary assistance and support. Consider us your growth partners committed to optimizing the potential of our platform’s features and functionalities for every business.Recognizing that each of our customers has unique needs, goals, and aspirations, we provide a range of products tailored to help them achieve their specific milestones. Our dedication extends beyond mere transactions; we are focused on fostering long-term relationships. Our collaboration with customers involves identifying growth opportunities and co-developing innovative strategies that pave the way for their success.At Deliverect, we don’t just talk about growth—we live it. Our Growth team is the driving force behind the success of businesses in today’s constantly changing environment, demonstrating that success is not just a destination, but a journey we navigate together.Your ImpactAs an Enterprise Account Manager, you will be pivotal in nurturing long-term relationships with Deliverect’s most significant and strategic customers across the US and Canada. Your responsibilities will include driving growth, ensuring customer satisfaction, and identifying expansion opportunities. Your mission will be to ensure our enterprise partners derive maximum value from Deliverect’s solutions while establishing yourself as a trusted advisor and strategic partner.

Dulcedo Management, a premier talent management group in Canada, is seeking a dynamic Account Manager to join our growing team. With a legacy that began as a high-profile modeling agency, we have become a key player in the North American entertainment landscape, adeptly managing the careers of over 500 models, Olympic athletes, digital influencers, and content creators. Our commitment to excellence is reflected not only in our services but also in our vibrant team culture, which is recognized as a Great Place to Work for two consecutive years.As an Account Manager, you will be pivotal in nurturing and enhancing client relationships, delivering white-glove service while advancing our talents' personal brands and digital strategies. Your role will encompass managing projects from inception to completion, facilitating collaborations, and fostering impactful social media presence among our talents. This position demands outstanding communication and organizational skills, as well as a genuine passion for the creator economy.

About the RoleJoin ION's dynamic Equities Technical Account Management team as a Technical Account Manager (TAM). This role is ideal for individuals who possess a unique blend of technical acumen, functional expertise, and exceptional customer service skills. As a Technical Account Manager, you will play a pivotal role in nurturing client relationships and spearheading the successful implementation of projects and initiatives following contract execution. Your responsibilities will encompass project management, business oversight, and relationship cultivation with designated client accounts. A robust understanding of software technology and experience in the business processes related to Derivatives (Futures and Options), Fixed Income, and/or Equities (Equities and Equity Options) is essential for success in this position.

Join DataVisor, the foremost AI-driven Fraud and Risk Platform, renowned for delivering unparalleled detection coverage in the industry. Our open SaaS platform seamlessly consolidates and enriches data, empowering organizations to respond to rapidly changing fraud and money laundering activities in real time. With our patented unsupervised machine learning technology, advanced device intelligence, and robust decision-making tools, we guarantee performance enhancements from day one. DataVisor's flexible architecture supports multiple use cases across various business units, significantly reducing total ownership costs compared to traditional solutions. We are proud to be an industry leader, trusted by numerous Fortune 500 companies worldwide.Our award-winning software platform is backed by a team of top-tier professionals specializing in big data, machine learning, security, and scalable infrastructure. We foster an open, positive, and collaborative culture that drives results. Come be a part of our innovative team!In your role as a Senior Strategic Account Manager, you will cultivate and expand relationships with our most significant enterprise clients. Acting as a trusted advisor, you will ensure customer success, enhance product adoption, and identify substantial upsell opportunities within established accounts. This position demands a thorough understanding of our customers' business needs, allowing you to align DataVisor's solutions with their strategic objectives, particularly managing accounts with up to $10M ARR and driving additional revenue growth.

Founded in 2017, Timescapes is on a mission to revolutionize the construction industry by providing unparalleled visibility through a cutting-edge fixed-camera platform. Trusted by general contractors and project managers globally, Timescapes empowers teams with real-time insights into job site progress, fostering collaboration and swift resolution of disputes while keeping clients informed.Embodying a kiwi spirit, our organization is practical, humble, and dedicated to excellence in everything we do.As a Strategic Account Manager, you will play a pivotal role in driving our growth within a select portfolio of key accounts, primarily Tier 1 general contractors across Canada. Your focus will be on cultivating and maintaining deep, long-lasting relationships, establishing partnerships at the head-office level, and championing the widespread adoption of Timescapes solutions. Collaborating closely with Customer Success Managers, you will ensure the success of individual projects while working towards expanding our footprint and revenue within these accounts.Key ResponsibilitiesAccount Management: Develop and implement strategic account plans for designated key accounts, achieving annual recurring revenue (ARR) retention and expansion goals. Identify and engage key stakeholders at the head-office level to foster relationships across all relevant departments.Partnership Development: Serve as a trusted advisor to our Tier 1 customers, guiding them toward adopting or renewing partnership agreements with Timescapes. You will be the main point of contact for decision-makers, including C-suite executives and project leaders, advocating for company-wide adoption of our solutions.Collaboration: Act as the central hub for your strategic accounts, coordinating with internal teams including Solutions Consulting, Marketing, and Customer Success to ensure a seamless customer journey and drive significant revenue growth.Industry Expertise: Utilize your comprehensive knowledge of the construction sector and technology to engage in meaningful discussions with Digital/Innovation teams and senior leadership, positioning yourself as a thought leader.Revenue Forecasting: Accurately project revenue growth and pipeline activity for assigned accounts, consistently striving to meet and exceed revenue targets.

We are seeking a highly motivated Strategic Account Manager to strengthen our relationships with existing clients. In this pivotal role, you will focus on prospecting within our current customer base and identifying new opportunities to enhance our sales pipeline, drive sales cycles, and secure new business. The Strategic Account Manager will be responsible for developing, owning, and executing account success plans, while collaborating closely with internal teams such as Solution Consultants, Customer Success, Implementation, Operations, and Product to ensure overall expansion and client satisfaction. Why Join Tipalti? Tipalti is an AI-driven platform revolutionizing finance automation, transforming how finance teams operate in today’s global economy. We empower our clients to scale efficiently by simplifying the complexities of global business operations and enhancing the efficiency of their finance operations. Our comprehensive suite of finance automation solutions caters to mid-market businesses and covers areas including accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Partnering with leading financial institutions like Citi, Wells Fargo, J.P. Morgan, and Visa, Tipalti enables over 5,000 global companies to securely pay millions of suppliers and payees across more than 200 countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our products, and the capabilities of our team. Tipaltians are passionate about their work and dedicated to achieving success. We offer competitive benefits, a flexible work environment, career coaching, and a space where individuals from diverse backgrounds can thrive and make a significant impact. Our culture encourages everyone to prioritize teamwork and collective success. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.