About the job
About Us
At CarGurus (NASDAQ: CARG), we empower individuals to reach their automotive goals. Starting as a small team committed to enhancing trust and transparency in car shopping, we have grown into the largest and fastest-growing automotive marketplace, achieving profitability for over 15 years.
Our Mission
As the automotive landscape shifts, we are leading the way by transitioning the entire car-buying journey online. We support our customers at every stage, from selling their old vehicle to financing, purchasing, and delivering a new one. Each month, millions of consumers engage with CarGurus.com, and approximately 30,000 dealerships benefit from our innovative products. We pride ourselves on a culture that prioritizes people, encourages collaboration, and fosters innovation, empowering our Gurus to thrive in their careers. Join us in disrupting a trillion-dollar industry!
The Account Manager (AM) plays a critical role in managing the success, retention, and growth of their client portfolio throughout the customer lifecycle. AMs cultivate positive relationships with both internal teams (such as Account Executives) and external partners (dealer clients). As the primary liaison for dealerships and dealer groups, AMs ensure that clients derive significant value from their CarGurus subscription through effective performance analysis and technical support. They collaborate closely with Account Executives to stimulate growth within the existing customer base via product upgrades, new product sales, and renewals. By leveraging strong relationship management and proactive engagement, AMs aim to minimize dealership churn while enhancing product and service utilization.
