About the job
Job Description:
How Your Role Contributes to Resilience's Success:
We aim to lead the European market in Patient Care, and you will play a pivotal role in this ambition. As a member of the Customer Success team, you actively ensure the effective use of our solution by healthcare professionals and patients, fostering its expansion and guaranteeing an increasing number of telemonitored patients.
Your Daily Responsibilities:
You are on the front line, proactively managing a portfolio of hospitals, engaging with healthcare professionals, oncologists, and nurses (spending 25% to 50% of your time in the field).
Your deep product knowledge and expertise in the hospital environment are significant assets in facilitating change and optimizing care pathways around telemonitoring.
Your strong interpersonal skills, combined with usage data analysis, allow you to anticipate potential challenges and propose tailored solutions to enhance adoption.
You interact with all hospital stakeholders, from caregivers to IT departments and management, for whom you prepare and lead bi-annual business reviews.
You represent field needs to continuously improve our solution, collaborating closely with the product team.
To maintain a thorough understanding of the product, you will occasionally assist with user support management.
Your Team
The Customer Care team at Resilience encompasses customer success and support.
Meet a Few Team Members:
Antoine, the customer support manager, is responsible for user support at Resilience. A triathlon enthusiast, he is always ready to assist. Fun fact: his kitchen was once a bar counter.
A Word About Your Manager:
Anne-Hélène, Customer Care Lead, has three years of experience at Betterise, initially in the product team and then in deployment, before joining Resilience after the acquisition. Her two pets inspired the name of a famous painting by Leonardo da Vinci.
The Little Extras of Your Team:
Small gestures build great relationships
