Account Manager

SliceRemote/Mexico

Remote Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess:A minimum of 4 years of experience in account management, particularly with enterprise-level clients in either B2B or marketplace environments, with a preference for candidates from the restaurant or hospitality industries. A proven track record of high individual performance. An ability to manage complex accounts, focusing on both retention and growth. Strong capabilities in resolving customer complaints and escalations with a calm demeanor. Experience in mentoring and leading teams, while sharing best practices and providing guidance.

About the job

Role Overview

The Account Manager leads a team of key account managers, focusing on Slice’s most important shop partners. This position manages a select portfolio of Key Accounts, handling escalations, cancellations, and customer issues directly. The goal: deliver timely, proactive support that goes beyond partner expectations and helps local pizzerias succeed. Collaboration with other departments is essential to ensure shop partners get what they need.

This is a full-time, remote position based in Mexico. Working hours are 10 a.m. to 6 p.m. EST.

What You Will Do

Lead a team of key account managers supporting critical shop partners on the Slice platform
Manage a portfolio of high-value accounts, focusing on retention and growth
Address escalations, cancellations, and customer concerns with urgency and care
Work across departments to ensure partners’ needs are met
Contribute to the growth and success of the team and the wider Slice community

About the Team

The Account Management team builds and maintains relationships with key accounts, aiming to deliver excellent customer experiences. Team members are based in Macedonia and across North America. This position reports to the Account Management Team Lead.

What We’re Looking For

4+ years managing enterprise-level clients in a B2B or marketplace setting (restaurant or hospitality sector preferred)
Strong record of individual performance
Experience overseeing complex, high-value accounts with a focus on retention and growth
Ability to handle customer complaints, escalations, and high-stakes situations with calm and clarity
Background in mentoring peers, leading projects, sharing best practices, and providing team support

About Slice

Slice is dedicated to empowering local pizzerias by providing them with the technology and services needed to thrive in an increasingly digital marketplace. Our goal is to help these businesses enhance their customer experience and grow sustainably, while retaining their unique identity and independence. By joining Slice, you become part of a passionate team committed to making a positive impact in the restaurant industry.

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