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Account Manager

SquizBrisbane, Queensland, Australia
On-site Full-time

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Experience Level

Experience

Qualifications

Essential Skills & ExperienceMinimum of 3 years in account management, customer success, or client services, preferably in SaaS or technology. Demonstrated success in driving retention and expansion revenue. Exceptional relationship-building abilities with Marketing and IT stakeholders. Strong commercial acumen: adept with contracts, pricing, and negotiations. Excellent written and verbal communication skills. Proficiency in CRM software (HubSpot, Salesforce, or similar). Self-motivated and well-organized. Desirable Skills & ExperienceFamiliarity with DXP, CMS, or MarTech products. Experience in technology, professional services, higher education, or government sectors. Knowledge of content management, personalization, or search technologies. Experience managing enterprise accounts (200+ staff).

About the job

Take charge of customer retention, expansion, and strategic growth for a designated portfolio of Squiz clients. As an Account Manager, you will focus on fostering strong relationships with existing customers to drive product utilization, ensure renewals, and identify upsell/cross-sell opportunities through trusted advisory roles with key stakeholders.

Key Responsibilities

Customer Retention & Growth

  • Manage a portfolio of established Squiz DXP and Funnelback clients.
  • Facilitate renewals, upsells, cross-sells, and contract extensions.
  • Spot growth opportunities within current accounts (additional modules, new sites, professional services).
  • Develop and implement account plans that align with customer business goals.
  • Monitor account health metrics (NPS, product usage, engagement).

Relationship Management

  • Serve as the primary contact for designated accounts post-sale.
  • Establish trusted advisor relationships with Marketing, IT, and Executive stakeholders.
  • Conduct regular check-ins (QBRs, monthly calls, strategic reviews).
  • Navigate complex stakeholder networks within large organizations.
  • Advocate for customer needs internally and coordinate Squiz resources.

Adoption & Value Delivery

  • Ensure customers achieve their goals and realize ROI from Squiz products.
  • Promote product adoption through training, enablement, and success planning.
  • Collaborate with Customer Care and Professional Services to overcome obstacles.
  • Analyze usage data and proactively address underutilization.
  • Champion customer success stories internally and externally.

Commercial Responsibility

  • Achieve revenue targets for your portfolio (retention + expansion).
  • Negotiate contract renewals and expansions.
  • Maintain accurate forecasts and pipeline hygiene in HubSpot.
  • Work with Sales on complex expansions or multi-product opportunities.

About Squiz

Squiz is a dynamic technology company that specializes in providing cutting-edge digital experience platforms. We are dedicated to empowering organizations to optimize their online presence and drive engagement through our innovative solutions.

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