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Account Manager

SteritechRemote — Canada
Remote Full-time

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Experience Level

Experience

Qualifications

Main Responsibilities and Tasks:Client Relationship Management: Establish productive, professional, and consultative relationships with key personnel (franchise and headquarters levels). Internal Coordination: Coordinate the involvement of the vertical team (specialists, support, technical, operations) to achieve performance objectives. Strategic Linking: Connect client stakeholders with the Steritech team to drive success.

About the job

Unlock your potential at Steritech – Where careers are built from within.

At Steritech, we foster a culture of continuous learning and professional growth. We take pride in the fact that most of our management team began their journey with us as specialists, underscoring our strong belief in internal promotion and recognizing the potential of every team member. When you join Steritech, you are not just taking a job – you are embarking on a career path that offers growth and advancement opportunities at all levels. We provide you with the tools, resources, and mentorship needed for you to succeed, because your success is our success. Become a part of a team that is dedicated to your development and helping you advance in your career!

Position Summary

The Account Manager (AM) is a key role within the Customer Experience team, reporting to the Strategic Accounts Director of their market segment. The AM serves as the primary collaborative point to deliver value to assigned clients. The client portfolio is characterized by low to medium complexity. The AM is responsible for building strong relationships, providing daily support, and offering technical insights to execute an account strategy that maximizes returns for both the client and Steritech.

A core aspect of this role involves orchestrating service implementation, ensuring quality and calibration of site-assessing specialists, adhering to service level agreements, and communicating issues to higher management when needed.

Moreover, the Account Manager must possess a thorough understanding of the brand standards, protocols, and procedures of Steritech, as well as the specific requirements of client brands to ensure high-level service and facilitate excellent communication between Steritech and all tiers of the client organization.

About Steritech

Steritech is a leader in the field of brand standards and customer experience, dedicated to creating a culture of excellence and continuous improvement for both its employees and clients.

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