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Account Operations Specialist - Remote

PalmettoRemote - Philippines
Remote Full-time

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Experience Level

Entry Level

Qualifications

Key Qualifications:Strong attention to detail and exceptional organizational skills. Ability to manage multiple tasks efficiently in a fast-paced environment. Proficient in using software tools for documentation and data management. Excellent communication skills, both written and verbal. Experience in operations or customer service is a plus.

About the job

Company Overview

At Palmetto, we are pioneers in the clean technology sector, dedicated to propelling the world towards a sustainable energy future. Our philosophy centers on the belief that consumers deserve the best, achieving their energy goals seamlessly. Our award-winning technology platform equips homeowners, businesses, and entrepreneurs with innovative, scalable solutions for embracing renewable energy. We operate at the nexus of B2B and D2C, delivering software, financial products, and services that drive substantial environmental change while maintaining value. We focus on comprehensive solutions for home electrification, making clean energy accessible to everyone.

Our team is our greatest asset. We cultivate a culture of internal promotion, emphasizing talent growth, career advancement, and meaningful work. Palmetto provides an extensive benefits package, including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more, empowering you to achieve both personal and professional fulfillment. We prioritize people, planet, and profit, supported by a culture that values teamwork, impact, and balance. Join us in shaping a brighter, cleaner world.

Department Overview

Palmetto Capital is a dedicated branch of Palmetto, aiming to democratize the renewable energy and HVAC industries. We offer homeowners financial products that enable them to benefit from solar energy, energy storage systems, and enhanced home efficiency via advanced HVAC technologies. Our mission is to empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing options, customer management systems, and quality control measures. Our primary focus is delivering an exceptional experience for our customers and partners, as reflected in our increasing adoption of financial products.

Position Overview

We are on the lookout for a meticulous Account Operations Specialist to assist with processing extension requests, managing queues, and reviewing utility statuses. This role emphasizes execution, validation of documentation, and system updates, operating within established Standard Operating Procedures (SOPs) and escalation protocols. The ideal candidate is detail-oriented, adept at navigating queues, and capable of maintaining high accuracy and adherence to service level agreements (SLAs) in a dynamic work environment.

About Palmetto

Palmetto is at the forefront of clean technology, committed to driving the transition to a sustainable energy future. Our innovative platform enables individuals and businesses to adopt renewable energy solutions seamlessly, ensuring that everyone can access clean energy benefits.

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