Account Team Lead

AgodaManila

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in account management or team leadership. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to thrive in a dynamic, fast-paced environment. Familiarity with data analysis and performance metrics.

About the job

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer satisfaction are at the forefront.

About Agoda

Agoda is a global leader in online travel and a part of Booking Holdings Inc. We connect travelers with a wide range of accommodation options and unique travel experiences. Join us and be part of a diverse and inclusive team that values innovation and personal growth.

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Global Business Operations Team Lead

Workstream

Full-time|Remote|Manila, Philippines

Workstream develops an integrated HR, payroll, and hiring platform tailored for hourly workers. Many of the world’s 2.7 billion hourly employees lack access to dedicated technology, and Workstream’s tools help bridge that gap for businesses and their teams. The company partners with major brands, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Cul…

Apr 23, 2026

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Global Business Operations Manager

Workstream

Full-time|Remote|Manila, Philippines

Workstream creates HR, payroll, and hiring software designed for the hourly workforce. The company aims to support both workers and employers in a segment that often lacks dedicated technology. Clients include brands like Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culver's. Workstream is a Series B company, backed by investors such as Founders Fund, BOND, and Coatue. Role overview The Global Business Operations Manager position is based in Manila, Philippines. This role supports Workstream's mission by helping drive operational efficiency and growth across global teams. Workstream values Values play a central role in shaping the culture at Workstream. More information is available at Company Values. Benefits Fully remote work environment Direct payments to your bank account Monthly stipend of $50 Annual bonus structure Performance-based bonuses

Apr 23, 2026

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Fulfillment Operations Team Lead

HelloFresh

Full-time|On-site|Manila, Manila, Philippines

The RoleAt HelloFresh, you will join a vibrant team dedicated to innovation and harnessing cutting-edge technology to deliver outstanding experiences. We foster a culture rooted in collaboration, continuous development, and a pursuit of excellence. This is your chance to engage in meaningful projects, enhance your skills, and evolve within a nurturing atmosphere that celebrates diverse viewpoints and backgrounds.The Fulfillment Operations Team Lead plays a pivotal role in supervising and executing high-volume recurrent and ad-hoc fulfillment operations for the sales and marketing partnerships teams. You will lead a team of Fulfillment Operations Specialists, ensuring that tasks are completed accurately, efficiently, and punctually through effective prioritization, quality control, and robust communication.We invite passionate individuals who can contribute their unique talents and insights. If you believe you would thrive in this role, even if you don’t meet every criterion, we encourage you to apply!

Feb 24, 2026

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Account Team Lead

Agoda

Full-time|On-site|Manila

Join Agoda as an Account Team Lead, where you will play a pivotal role in driving success for our clients and optimizing our service offerings. You will lead a dedicated team, fostering collaboration and guiding them to achieve outstanding results. This is an opportunity to make a significant impact in a fast-paced environment where innovation and customer satisfaction are at the forefront.

Mar 17, 2026

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Business Operations Coordinator

Outsourced Staff

Full-time|On-site|Manila

About the Role Outsourced Staff is hiring a Business Operations Coordinator in Manila. This position helps keep daily operations on track and supports efforts to make our processes smoother and more efficient. What You Will Do Assist with organizing and refining business operations Support teams by identifying ways to improve workflows Help monitor and report on operational performance What We Look For Strong analytical skills Careful attention to detail Interest in improving business processes

Apr 16, 2026

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Team Lead, Frontline Support & Services

Okta, Inc.

Full-time|On-site|Manila, Philippines

Empower Every Identity, from AI to HumanAt Okta, we understand that identity is the cornerstone of unlocking the full potential of AI. Our mission is to secure AI by creating a trusted and neutral infrastructure that allows organizations to confidently navigate this new technological era. This endeavor demands a passionate commitment to addressing intricate challenges with tangible consequences. We seek proactive builders and owners who act with speed and urgency while executing with excellence.This role presents a unique opportunity for career-defining work. If you share our mission, we would love to connect.Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to safely utilize any technology across all devices and applications. Through our Workforce and Customer Identity Clouds, we provide secure yet flexible access, authentication, and automation, transforming the way people interact in the digital landscape, with identity at the core of business security and growth.At Okta, we value diverse perspectives and experiences. We are not searching for individuals who fit every single criterion; instead, we welcome lifelong learners and those who can enrich our team with their unique backgrounds.Join us in building a future where identity is truly yours.The TeamThis position is part of the Enterprise Technology group, playing an essential role in achieving our vision of supporting business outcomes across Okta. You will drive clarity, collaboration, and accountability in all our endeavors, enabling the broader Technology, Data & Intelligence organization to fulfill our mission to “Accelerate Okta’s Scale and Growth.”Your RoleAs the Team Lead of the Enterprise Technology - Support Operations team, you will manage a group of Business Application Administrators responsible for overseeing Okta’s Go-To-Market Technology, including Salesforce and its integrated applications. You will oversee daily operations of the Frontline Support and Services team, ensuring operational excellence and prompt resolution of production incidents and configuration requests in alignment with established SLAs. The ideal candidate will possess extensive experience with the Salesforce platform, ServiceNow, or similar ITSM tools, exceptional leadership capabilities, and a dedication to operational excellence.

Apr 29, 2026

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Client Success Team Lead

TTEC Digital

Full-time|Remote|Manila

At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

Jan 7, 2026

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Junior Team Lead for Asian Market

tsmg

Full-time|On-site|Manila

Join our dynamic team as a Junior Team Lead focused on the Asian market. In this pivotal role, you will be responsible for guiding and managing data collection projects, coordinating field teams, and ensuring that project objectives are achieved. Your understanding of the local market will be key to enhancing participant recruitment and maintaining excellent data quality. This position offers a fantastic opportunity for an early-career professional eager to cultivate leadership abilities while making a meaningful impact on research and operational initiatives.

Sep 22, 2025

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Customer Service Team Lead - APAC

Indie Campers

Full-time|On-site|Manila, Manila, Philippines

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles. Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey. THE ROLE As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences. WHAT WILL YOU WORK ON? Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care. Conduct one-on-one meetings, performance evaluations, and development conversations. Oversee customer inquiries and manage escalated complaints and complex situations. Supervise coordination of roadside assistance and emergency support cases. Ensure accurate documentation of customer interactions and adherence to established SOPs. Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time. Lead corrective and preventive initiatives to enhance service quality and customer satisfaction. Analyze customer feedback to identify areas for improvement.

Mar 27, 2026

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GMP Team Lead at Wrist | Manila

Wrist

Full-time|On-site|Manila

Join our dynamic team at Wrist as a GMP Team Lead. In this pivotal role, you will oversee our Good Manufacturing Practices (GMP) initiatives, ensuring compliance and excellence in our production processes. You will lead a team of dedicated professionals, fostering a culture of quality and safety while driving continuous improvement.

Mar 23, 2026

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Outbound Sales and Business Development Lead

HelloFresh

Full-time|On-site|Manila, Manila, Philippines

Join HelloFresh as an Outbound Sales and Business Development Lead, where you will spearhead our growth initiatives in the vibrant Manila market. In this pivotal role, you will engage with potential clients, identify their needs, and present tailored solutions that drive sales success. You will collaborate with cross-functional teams to enhance our outreach strategies and ensure a seamless customer experience.

Apr 14, 2026

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Lead E-commerce Operations for Marketplaces in Asia

Cricut Inc.

Full-time|On-site|Manila

Cricut Inc. is looking for a Lead E-commerce Operations professional to oversee marketplace activities across Asia. This Manila-based role centers on driving both operational improvements and revenue growth within regional marketplace platforms. Key responsibilities Shape and enhance operational strategies tailored for Asian marketplace platforms Focus on improving customer experience throughout the entire process Support initiatives aimed at boosting revenue through marketplace channels Role focus This position involves guiding e-commerce operations, identifying opportunities for process improvement, and working closely with teams to achieve business goals in multiple Asian markets.

Apr 21, 2026

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Operations Lead for Marketing Agency - Remote Opportunity

d2b-1

Full-time|Remote|Remote — Manila, Metro Manila, Philippines

Role Overview d2b-1 is hiring an Operations Lead to support agency operations in the marketing sector. This position is remote, based in Manila, Metro Manila, Philippines. What You Will Do Oversee daily operations across the agency to keep projects running smoothly Work with different teams to improve performance and workflow Identify ways to streamline processes for greater efficiency Support efforts to deliver strong client service and satisfaction Collaboration This role involves regular coordination with project teams and stakeholders to address operational needs and support agency goals.

Apr 16, 2026

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Clinic Operations Lead | Onsite in Binondo

tasq-work

Full-time|On-site|Manila, Metro Manila, Philippines

Work Location: 100% Onsite (Binondo)Schedule: Monday to Friday (8am-5pm)Responsibilities:Enhance and streamline daily clinic operations to maximize productivity and service quality.Convert organizational objectives into tangible initiatives that elevate clinic performance.Utilize data analytics to foresee challenges and implement solutions promptly.Lead by example: mentor, manage, and uplift a diverse clinic team.Address staff concerns with decisiveness, empathy, and professionalism.Ensure performance metrics are achieved through consistent engagement and support.Foster a warm, efficient, and responsive clinic atmosphere.

Apr 7, 2026

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Center of Excellence Lead, Regional Supply Chain Operations

Santen

Full-time|On-site|Manila

Join Santen as the Center of Excellence Lead for Regional Supply Chain Operations, where you will play a vital role in shaping and optimizing our supply chain strategies across the region. You will lead initiatives that enhance operational efficiency, drive innovation, and ensure the highest standards of service delivery.

Apr 9, 2026

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Global Controller at Tarro | Manila

Tarro

Full-time|On-site|Manila

About UsAt Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating the operational challenges they face in managing their businesses. Our multi-product ecosystem integrates AI-enabled order processing, delivery solutions, payment systems, and point-of-sale software to create seamless connections between restaurants and their customers. We harness both technology and human expertise to address the real-world challenges that small business owners encounter.Our customer-centric approach drives us to prioritize their success, as we believe that when our customers thrive, we thrive as well. The U.S. restaurant sector represents a massive $1 trillion total addressable market, yet it remains largely underserved by technology. While large chains benefit from expensive technological advantages, we believe that small restaurant owners should have access to similar innovations at a reasonable cost.With nearly a decade of profitability and fourfold revenue growth in recent years, Tarro achieved a valuation of $450 million in mid-2022 during our last fundraising round. We have experienced significant growth in customer acquisition, product development, and team expansion. Thousands of loyal restaurants rely on Tarro for their success, collectively serving nearly 20 million customers. We are proud to be recognized as one of Built In’s top companies to work for.To explore our culture, values, and discover how you can help small restaurants thrive, please visit us here!What We’re Looking ForWe are seeking a systems-oriented Global Controller to spearhead our accounting operations across multiple locations. This pivotal role will be responsible for ensuring the integrity of financial reporting, global consolidation, internal controls, and the finance infrastructure as we continue our profitable scaling.This position is perfect for someone who thrives in dynamic, high-growth environments and is eager to establish the financial framework of a company poised for long-term success.Key ResponsibilitiesOversee global accounting operations across all entities.Ensure timely, accurate, and GAAP-compliant financial reporting.Enhance internal controls and risk management frameworks.Lead audit preparation and external reporting processes.Refine and automate accounting systems and processes.

Mar 25, 2026

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B2B Pipeline Operations Associate

Schneider Innovations

Full-time|Remote|Remote — Manila, Metro Manila, Philippines

About the RoleJoin Schneider Innovations, a dynamic and rapidly expanding U.S.-based brand group recognized as a leader in the medical consumables and personal safety equipment sectors. We serve a diverse portfolio of both consumer and institutional clients across North America and Europe through our robust eCommerce and B2B channels.We are seeking a B2B Pipeline Operations Associate who will take charge of the initial segment of our B2B pipeline, from account identification to qualification and preparation for Sales engagement.This role goes beyond mere filtering; you will source, evaluate, and shape opportunities so our Sales team can act swiftly and effectively.Key ResponsibilitiesQualify leads based on alignment, relevance, and readiness for sales engagement.Identify key decision-makers and confirm essential contact information.Maintain accurate CRM records (HubSpot).Enhance pipeline quality by analyzing patterns and incorporating feedback from Sales.Execute high-volume outbound calls to connect with potential customers and generate qualified opportunities.Success MetricsSales team accepts and acts on your leads without requiring rework.Achieve high data accuracy (95%+).Minimize “false positives” (bad leads).Ensure the pipeline is focused and actionable rather than bloated.Qualifications1–3 years in Sales Development Representative (SDR), Business Development Representative (BDR), lead generation, sales operations, or similar roles.B2B experience is mandatory.Hands-on experience with CRM systems (HubSpot preferred).Familiarity with LinkedIn Sales Navigator and Apollo/ZoomInfo.Exceptional research and data validation skills.Comfortable with light outreach for verification purposes.Remote Work Requirements (Philippines)Availability to work during U.S. business hours (timezone dependent).A computer capable of efficiently running CRM systems and research tools.Reliable high-speed internet connection.Strong verbal communication skills in English.Effective written communication in English for asynchronous collaboration.Our ValuesStrong judgment on prioritizing leads worth Sales time.Comfortable managing both lead sourcing and qualification.Detail-oriented, process-driven, and dependable.Willing to reject low-quality leads.Outcome-focused rather than activity-focused.

Mar 26, 2026

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Global Sales Compensation Specialist

AvePoint

Full-time|On-site|Manila, Philippines

About AvePoint AvePoint is a global leader in data protection, bringing together security, governance, and resilience to support AI-ready organizations. More than 28,000 clients rely on the AvePoint Confidence Platform to protect, manage, and recover data across cloud services like Microsoft, Google, and Salesforce. The platform supports lifecycle management, multicloud governance, and fast recovery, helping businesses maintain control and reduce data sprawl. AvePoint works with around 6,000 partners worldwide, including MSPs, VARs, and SIs, and its solutions are available in over 100 cloud marketplaces. Learn more at www.avepoint.com. Role Overview: Global Sales Compensation Specialist Location: Manila, Philippines The Global Sales Compensation Specialist partners with the Global Compensation team to manage commission processing for employees. This position suits someone proactive, ready to share new ideas, and interested in growing their career. The role supports better results for customers, partners, and colleagues through strong analytical and organizational skills. Key Responsibilities Create and implement sales compensation policies Process commissions accurately and on schedule Submit global employee commission data within required timelines Use data analytics and business metrics to review, analyze, and budget commission spending Provide responsive customer service for daily commission-related questions

Apr 17, 2026

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Creative Operations & Resource Planning Lead

Who Gives A Crap

Full-time|Remote|Manila, Philippines (Remote)

Are you ready to lead the charge in creative operations and resource planning at Who Gives A Crap? We are looking for a dynamic and innovative individual to manage our creative processes and resource allocation. As a key player in our team, you will ensure that our creative projects are executed efficiently and effectively while maintaining our commitment to sustainability and social responsibility.

Apr 7, 2026

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CRM & Administrative Operations Associate (GoHighLevel Specialist)

getwingapp

On-site|On-site|Manila, Philippines

Join Our Team as a CRM & Administrative Operations Associate (GoHighLevel Expert)At Wing, we are on an inspiring mission to revolutionize the future of work for companies around the globe! As a premier destination for organizations aiming to cultivate exceptional teams and streamline their operations, we are actively seeking a skilled CRM & Administrative Operations Associate (GoHighLevel Expert) to join our dynamic team immediately!Key Responsibilities:CRM Management (GoHighLevel)Oversee and enhance the complete GoHighLevel setupDesign and maintain automations, pipelines, forms, and workflowsQuickly diagnose and resolve CRM-related issuesIntegrate GHL with calendars, funnels, email systems, and tracking toolsEnsure data accuracy and reporting integrityFacilitate a seamless, automated lead journey from initial contact to sales and post-sale supportAdministrative Support, Lead Management & Client ExperienceRespond promptly to incoming emails, direct messages, and inquiriesClassify and prioritize leads (cold, warm, hot) and forward qualified leads to the sales teamSchedule appointments directly on the sales team’s calendarMaintain consistent follow-ups to ensure no lead is left unattendedUpdate CRM with every interaction and maintain accurate statusesProvide professional support to clients, directing them to appropriate team membersEnhance overall response speed and uphold a premium client experienceQualifications:• 3-5 years of relevant experience in CRM operations, administrative support, or client relationship management• Proficient in GoHighLevel (GHL) setup, automation, and troubleshooting• Strong track record in lead management, client communication, and administrative duties• Exceptional organizational skills with a keen attention to detail• Excellent written and verbal communication skills in English• Ability to work autonomously and ensure seamless operations without oversightTechnical Specifications:• USB headset with noise-cancellation capabilities• Functional webcam• Computer with a minimum 1.8 GHz processor and no less than 4GB RAM• Primary Internet Service Speed: at least 25 Mbps cable connection• Backup Internet Service Speed: at least 10 Mbps

Dec 11, 2025

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