About the job
Position: Accounts Receivable Accountant (ServiceTitan Specialist)
Location: Fully Remote (Preferred time zone: EST - New York business hours)
Employment Type: Full-Time
About the Company
Join our client, a dynamic and expanding HVAC company, dedicated to providing outstanding service to both residential and commercial clients. Utilizing ServiceTitan, a premier field service management platform, our operations encompass scheduling, dispatching, invoicing, and enhancing customer experiences. We are looking for a meticulous, dependable, and technology-savvy Accounts Receivable (AR) Accountant to be an integral part of our finance team, overseeing invoicing, collections, and receivables reporting.
Role Overview
The Accounts Receivable Accountant will take charge of managing and refining the complete AR process, focusing on generating and issuing precise customer invoices through ServiceTitan, tracking accounts, following up on outstanding payments, and ensuring timely collections. This position will be a vital liaison between the finance, operations, and customer service teams.
Core Responsibilities
- Invoicing & Billing
- Daily generation and dispatch of accurate customer invoices using ServiceTitan.
- Reconciliation of job costs to ensure invoices accurately reflect labor, materials, and service charges.
- Review technician notes, service tickets, and attachments to maintain invoice accuracy.
- Collaborate with operations teams to resolve any invoice discrepancies.
- Accounts Receivable Management
- Monitor AR aging reports and proactively follow up with customers on overdue accounts.
- Record incoming payments in ServiceTitan and/or accounting systems like QuickBooks, NetSuite, or Xero.
- Establish and manage customer payment terms, agreements, and billing preferences.
- Engage with customers regarding billing disputes and ensure timely resolutions.
- Reporting & Reconciliation
- Prepare weekly AR aging reports and cash collection forecasts.
- Monthly reconciliation of the AR subledger with the general ledger.
- Assist with month-end closing activities related to revenue and receivables.
- Support audit and compliance needs by maintaining precise records and documentation.
- Collaboration & Systems
- Act as the finance team’s ServiceTitan expert for invoicing and payment workflows.
- Work closely with dispatch, sales, and customer service teams to ensure seamless AR operations.
- Propose enhancements to streamline the AR and billing process.
