About the job
Join Actionstep, a leader in developing innovative software-as-a-service (SaaS) solutions tailored for the legal sector, where we provide top-notch Legal Practice Management and Accounting software. Our rapidly expanding business serves over 30,000 clients globally and boasts a diverse team of more than 240 professionals across the USA, Australia, the UK, Canada, and New Zealand.
The Finance Team plays a crucial role in delivering precise and timely financial management services, empowering the organization to make informed decisions while upholding regulatory compliance and strong governance.
As an Accounts Receivable Specialist, you will be pivotal in managing invoices and outstanding payments, ensuring financial data accuracy and prompt recovery of debts. This role requires a blend of relationship-building and professional collection practices to maintain customer satisfaction.
Your Responsibilities:
Collections & Aged Debt Management
- Monitor accounts receivable aging reports and proactively follow up on overdue accounts.
- Develop and implement strategies to effectively manage aged debts and reduce exposure.
- Maintain regular communication with clients via phone and email, including sending reminders for outstanding balances.
- Document all collection activities accurately in our financial systems.
- Identify high-risk accounts and escalate as needed.
- Assess overdue accounts for potential write-offs in accordance with company policy.
- Collaborate with the Customer Success team to manage at-risk accounts while ensuring a positive customer experience.
Dispute Resolution & Credit Management
- Identify and address any billing discrepancies affecting payments.
- Investigate customer issues in collaboration with the Billing Specialist and other stakeholders.
- Process approved credit notes following company protocols.
- Track and manage the resolution of disputes to ensure timely recovery of outstanding amounts.
- Resolve issues identified during customer interactions to facilitate payment.
Cash Application & Reconciliation
- Oversee the complete receipting process of customer payments across all entities.
- Accurately allocate incoming payments to customer accounts.
- Reconcile customer accounts and resolve any unapplied or misapplied cash.
- Assist the Revenue Accountant with month-end accounts receivable reconciliations.
Accounts Inbox & Stakeholder Management
- Manage the shared accounts inbox, responding to both customer and internal queries efficiently.
- Capture all relevant information in financial systems to ensure accuracy.
