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Aftersales Training Lead

INEOS AutomotiveLondon, England, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in developing and delivering training programs in an automotive or related industry. Strong understanding of Aftersales functions, including Customer Advisory, Technical, Parts, and Warranty. Exceptional communication and presentation skills. Ability to translate complex technical information into accessible training content. Experience with blended learning approaches and digital training tools. Strong analytical skills to assess training effectiveness and partner readiness. Passion for the automotive industry and a commitment to continuous improvement.

About the job

INEOS Automotive has grown from a bold idea into a recognized force in 4X4 development and manufacturing. The company has moved from concept to prototype, built a modern production facility, and now delivers Grenadiers to customers worldwide. With the Quartermaster double cab pick-up on the horizon, the team continues to expand its reach and impact.

The workforce at INEOS Automotive reflects a mix of determination and international collaboration. Around 1,500 employees across 10 locations and 44 nationalities contribute to the company’s drive to push boundaries in automotive engineering and service.

Role overview

The Aftersales Training Lead plays a central role in designing, developing, and rolling out Aftersales training programs. These programs support partner networks, technical teams, and customer-facing service staff, covering Customer Advisory, Technical, Parts, and Warranty pathways. The position ensures that training aligns with product launches and ongoing improvement efforts, supporting the overall strategy for Aftersales excellence.

What you will do

  • Develop Aftersales training programs for Customer Advisory, Technical, Parts, and Warranty areas (excluding Sales & Product training).
  • Translate company strategy into practical training pathways for service partners worldwide.
  • Design blended learning experiences, including classroom, e-learning, hands-on, virtual, and on-vehicle modules.
  • Ensure training content matches product launch timelines and technical updates.
  • Assess partner readiness and identify skill gaps in Aftersales functions.
  • Create structured learning pathways so all partner staff maintain up-to-date product knowledge and technical skills.
  • Monitor training KPIs and report on network progress, readiness, and performance.
  • Ensure compliance with brand standards, legal requirements, and operational expectations.
  • Work closely with launch teams to prepare markets for new vehicle introductions.
  • Contribute Aftersales input to technical publications, support tools, and dealer platforms.

About INEOS Automotive

INEOS Automotive is on a mission to revolutionize the 4X4 landscape, creating vehicles that meet demanding standards of performance and reliability. Our journey from vision to reality has been marked by strategic partnerships and cutting-edge production facilities that enable us to deliver exceptional products to our customers worldwide.

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