ViamericasManila, National Capital Region, Philippines
On-site Full-time
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Experience Level
Experience
Qualifications
To succeed in this role, candidates should be proficient in both Vietnamese and English with excellent communication skills. Experience in customer service or support roles is preferred, along with a strong understanding of financial services. Candidates should possess the ability to handle multiple inquiries simultaneously and maintain a high level of professionalism and empathy in every interaction.
About the job
Viamericas is a licensed money transmitter specializing in international money transfers, bill payments, and check processing. With a presence in the United States and over 287,885 locations worldwide, the company focuses on supporting immigrants through reliable financial services.
Role overview
The Agent Support Representative – Vietnam is based in Manila and provides support to customers, agents, and partners. This role manages both inbound and outbound inquiries using phone, email, chat, and SMS, communicating in both Vietnamese and English. The position ensures each interaction meets company service standards and contributes to customer satisfaction.
Key responsibilities
Handle customer and agent inquiries across multiple channels, including phone, email, chat, and SMS
Communicate fluently in Vietnamese and English
Process transactions accurately and resolve issues as they arise
Document all interactions and monitor transaction activities using internal systems
Maintain compliance with company policies and service standards
What sets this role apart
This position focuses on supporting a global network, ensuring accurate transaction processing, and helping maintain Viamericas’ reputation for integrity and service. The company values respect, innovation, and meaningful contributions from every team member.
About Viamericas
Viamericas is a top-tier money transmitter dedicated to delivering high-quality financial services to immigrants. With a vast network of locations around the globe, we strive to make financial transactions seamless and accessible for our customers.
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