AI & Automation Lead

Activate TalentRemote — Poland

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

QualificationsEducation: Bachelor’s Degree or equivalent experience in a relevant field. Experience: At least 3 years in AI, automation, or systems/process improvement roles. Technical Skills: Familiarity with AI tools and platforms. Soft Skills: Strong analytical, problem-solving, and communication skills.

About the job

Job Title: AI & Automation Lead
Job Type: Full-Time / Remote
Work Hours: Flexible (aligned with US business hours for collaboration)

Job Overview:

Join our innovative team as an AI & Automation Lead, where you will play a crucial role in the hands-on implementation of AI solutions within our organization. This dynamic position requires a quick understanding of our business operations spanning sales, customer service, supply chain, and finance, enabling you to pinpoint areas for AI-driven efficiency improvements.

In this role, you will not only strategize but also create and deploy tangible solutions that directly contribute to enhanced operational effectiveness and measurable business results.

Responsibilities:

Rapidly acquire knowledge of business operations across various departments
Identify manual processes and high-impact opportunities for AI integration
Design and implement AI-driven solutions across sales, customer service, operations, and reporting
Streamline workflows for prospecting, follow-ups, ticket routing, reporting, and internal processes
Develop automation solutions utilizing tools such as CRM, ERP, and support platforms
Generate dashboards and business intelligence insights for improved decision-making
Encourage adoption of AI tools among teams, ensuring practical usage
Collaborate with stakeholders to refine solutions based on ongoing feedback
Oversee the execution process from problem identification through to solution delivery

Requirements

Must-Have:

3+ years of experience in AI, automation, or process improvement roles
Demonstrated success in developing and implementing AI or automation solutions in a business context
Hands-on experience with tools such as ChatGPT, APIs, Zapier, Make, or similar technologies
Experience with business systems including CRM, ERP, or customer support platforms
Exceptional ability to recognize inefficiencies and translate them into actionable solutions
Proven track record of swift execution and delivering measurable outcomes
Excellent communication skills and a collaborative mindset

Nice-to-Have:

Familiarity with NetSuite, HubSpot, Zendesk, EZ Stock, Power BI, or Microsoft 365
Background in operations, business intelligence, or process optimization
Understanding of sales, customer service, or supply chain workflows
Experience in fast-paced, high-growth, or project-based settings

About Activate Talent

Activate Talent is a forward-thinking organization dedicated to leveraging cutting-edge technology, including AI and automation, to enhance business operations and drive innovation.

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