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Senior
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Key Responsibilities:Use Case Discovery and Prioritization: Identify and assess high-value opportunities for AI agent deployment in operations, focusing on areas such as document processing, data extraction, workflow routing, and compliance checks, prioritizing based on effort, impact, and readiness for adoption. Agent Design, Build, and Deployment: Design, configure, and implement AI agents and automated workflows utilizing LLMs, APIs, and integration tools. Own the complete lifecycle from prototyping to production deployment, including testing, monitoring, and iterative improvements. Operational Efficiency Improvement: Embed AI agents into daily operational processes to reduce manual effort. Measure improvements in time savings, error reduction, and throughput while ensuring compliance with accuracy and auditability standards. Adoption and Change Management: Promote bottom-up adoption by partnering with operations teams. Conduct hands-on training, develop playbooks, facilitate workshops, and create internal champions. Monitor adoption metrics and adapt strategies based on user feedback. Data Quality and Integration: Ensure AI agents function with clean and reliable data through collaboration with data teams and system owners. Define data requirements, build integration points with operational systems and document management platforms, and create feedback loops to enhance agent accuracy. Performance Measurement and Reporting: Establish and track KPIs for deployed agents, including adoption rates, processing accuracy, throughput gains, and ROI. Communicate outcomes to operations leadership, using data to inform scaling and investment decisions. Cross-Functional Collaboration: Work alongside Product, Engineering, and IT to align agent deployments with platform capabilities and compliance requirements, ensuring adherence to company policies and regulatory standards.
About the job
The AI Operations Agent Manager plays a pivotal role in revolutionizing operational workflows by identifying, designing, building, and deploying AI and automation agents. This senior individual contributor position emphasizes hands-on engagement to foster the widespread adoption of AI-driven processes within operations teams.
In this role, you will mitigate manual tasks related to document processing, data extraction, workflow routing, scheduling, and exception management while enhancing accuracy, throughput, and operational consistency. Collaborating with operations leaders, process owners, and technology teams, you will pinpoint high-value automation opportunities, prototype innovative solutions, measure their impact, and scale successful implementations across the operations function.
About Marcura
Marcura is at the forefront of innovation in the maritime and trade industries, providing cutting-edge solutions that streamline operations and enhance efficiency. Our commitment to leveraging technology empowers organizations to achieve their operational goals with greater ease and precision.
Role overview deliveryhero is hiring an Assistant Manager of Operations in Dubai. This position focuses on overseeing daily operations to keep service delivery running smoothly and efficiently. The role involves managing a team, fine-tuning processes, and tracking key performance indicators to support the company’s goals. What you will do Supervise and guide…
We are seeking a dedicated and skilled Operations Manager to join our team at Jobs for Humanity in Abu Dhabi. In this pivotal role, you will oversee daily operations, ensuring efficiency and effectiveness across all departments. Your leadership will be essential in streamlining processes, managing resources, and driving continuous improvement initiatives.
Grocery Operations ManagerJoin our New Verticals team in the UAE!About DeliverooAt Deliveroo, we are dedicated to revolutionizing the shopping and dining experience. As the go-to platform for food and groceries, our New Verticals division is rapidly expanding, partnering with top-tier grocery brands to ensure speedy, precise, and exceptional customer service.About the TeamThe Grocery Operations team in the UAE collaborates with premier grocery retailers to offer a seamless on-demand grocery experience. We manage a network of picker locations where our skilled pickers quickly fulfill and package Deliveroo orders. Our goal is to ensure every order is accurate and efficiently delivered.As the Grocery Operations Manager, you will oversee the entire operational landscape in the market. You will directly manage Site Leads, Team Leads, and Fulfilment Associates, being the key accountability point for performance, quality execution, and operational consistency across all picker sites.The RoleIn this pivotal position, you will manage all operations at picker sites within our grocery partner network in the UAE. Your responsibilities will encompass the complete operational lifecycle, including site execution, picker performance monitoring, data reporting, agency management, and project delivery. You are a data-centric leader who thrives on the shop floor as well as in performance analysis meetings.Key ResponsibilitiesSite & Team OperationsOversee daily operations at all active picker sites in the UAE, ensuring compliance with SLAs and partner standards.Directly manage Site Leads, offering clear guidance, feedback, and development support, while indirectly supervising Team Leads and Fulfilment Associates through Site Leads.Perform regular site visits to assess execution quality, picker conduct, and partner compliance.Manage the entire order lifecycle at picker sites, including accuracy in picking, quality in packing, readiness timing, and handoff to riders.Ensure operational preparedness for new site openings through pre-launch audits, SOP briefings, and post-launch performance evaluations.Lead the resolution of any SLA breaches, operational failures, or partner incidents at the site level.
Join OKX as an Overseas Operations Manager (P2P) and lead our international operations with innovative strategies and exceptional leadership. In this pivotal role, you will oversee the end-to-end processes of our peer-to-peer operations, ensuring efficiency and effectiveness in all aspects. Collaborate with cross-functional teams to enhance operational workflows and drive growth in global markets.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Are you passionate about creating unforgettable experiences through events? Do you want to make a significant impact by shaping the way people connect and celebrate?Join a dynamic team that thrives on innovation and is dedicated to redefining the events landscape.webook.com is a premier destination for event ticketing and experiences, renowned for its agility and innovation. With over 2 billion SAR in ticket sales, we have successfully powered some of the largest events in the region and are on a mission to expand globally.Position Overview: We are seeking an enthusiastic and skilled Events Operations Manager with 1-3 years of demonstrable experience in managing diverse events, from large-scale gatherings to intimate celebrations, along with a strong background in ticketing management. Our ideal candidate is a Saudi national who is not only passionate about the events industry but also eager to contribute to impactful projects across the region.The Events Operations Manager will be a crucial member of the Operations Team, responsible for ensuring that all event activities are meticulously recorded, consolidated, and reported, enabling precise KPI tracking and reporting.Key ResponsibilitiesLead the planning, coordination, and execution of both large and small events, ensuring flawless delivery and exceptional client satisfaction.Apply your ticketing management expertise to enhance ticketing processes and operations as a vital component of event execution.Collaborate effectively with internal teams and external partners to manage ticket sales, distribution, and tracking, ensuring an optimal ticketing experience for attendees.Utilize your experience in managing various event sizes to refine processes and allocate resources efficiently based on event requirements.Engage with vendors, contractors, and partners to negotiate contracts and maintain strong relationships, focusing on cost efficiency and high-quality service delivery.Provide strategic insights to align event strategies with company objectives, enhancing overall event experiences.Conduct thorough post-event evaluations to assess success, gather feedback, and generate actionable insights for future events.
Full-time|$50K/yr - $70K/yr|Remote|Remote — Dubai, Dubai, United Arab Emirates
Bloom & Bond is a direct-to-consumer e-commerce brand with a focus on scalable operations and process-driven growth. The company values agility and efficiency, making these principles central to daily decision-making and long-term strategy. Role overview The Business Operations Manager leads day-to-day operations, ensuring that systems run smoothly and teams perform at their best. This position builds and maintains operational structures, manages supply chain activities, and documents procedures to support efficiency. The manager brings proactive organization, keeps work moving, and helps eliminate friction or bottlenecks. The role is remote, based in Dubai, and requires comfort working across multiple time zones. Compensation ranges from $50,000 to $70,000 per year, depending on experience. This position comes with significant ownership and the chance to directly influence company performance and scalability. What you will do Develop and maintain operational systems for the business Monitor and help the team achieve key performance indicators (KPIs) Lead recruitment and onboarding activities for new hires Oversee inventory management, third-party logistics, and fulfillment operations Ensure transparency around operational spending Systems and SOP development Create, document, and update standard operating procedures (SOPs) for all roles and processes using Notion Provide team members with clear playbooks and job scorecards Analyze workflows to spot and resolve bottlenecks Build systems that reduce dependence on informal knowledge Maintain dashboards and trackers for operational KPIs Use AI tools to automate and streamline repetitive tasks People management and accountability Act as the daily point of contact for the team Lead weekly team meetings and structured one-on-ones Track team KPIs with role-specific scorecards Conduct monthly and quarterly performance reviews Address underperformance and implement performance improvement plans as needed Ensure timely and accurate processing of payments for contractors and team members Promote a culture of accountability and ownership Hiring and onboarding Manage hiring for new roles, including job postings, screening, assessments, and interview scheduling Oversee recruitment activities when additional recruiters are involved Keep job descriptions and scorecards current Design structured onboarding plans for each new hire Support new team members in adapting quickly by using documented systems Supply chain and fulfillment Oversee inventory tracking and demand forecasting Manage reorder cycles to maintain stock levels Coordinate with logistics partners to ensure timely order fulfillment
As the Operations Planning Manager at Etihad Airways, you will play a pivotal role in overseeing and optimizing our operational planning processes. Your expertise will contribute to enhancing the efficiency and effectiveness of our operational strategies, ensuring seamless execution and alignment with our organizational goals. In this dynamic position, you will collaborate with cross-functional teams to develop and implement innovative solutions that drive operational excellence. Your analytical skills will be essential in assessing performance metrics and identifying areas for improvement.
As the Manager of Network Operations, you will play a pivotal role in overseeing the performance and efficiency of the Etihad network and Abu Dhabi Hub. Your leadership will guide the operational stakeholders within the Network Operations Centre, ensuring seamless operations across the airline. You will also serve as the activation point for the Airline’s Disruption Recovery and Emergency Response Programs, fostering a culture focused on safety and security through adherence to the company’s Safety Management System.Key ResponsibilitiesYour primary responsibility will be to manage the daily operations within the Network Operations Centre, making critical decisions and developing solutions to complex issues. You will support the Network Control Duty Manager in overseeing activities at the Abu Dhabi Hub, focusing on Ground, Catering, Cargo, ADA, ATC, and ADNOC operations.In this role, you will address safety and security risks in alignment with the company’s Emergency Response Plan and Safety Management System. You will supervise various teams within the Network Operations Centre to gain a comprehensive understanding of the Etihad operation from multiple critical perspectives, ensuring that all policies and procedures outlined in the Operations Manuals and GCAA regulations are strictly followed.As the main escalation point for all stakeholders present in the Network Operations Centre, you will handle operational events with a keen focus on safety, guest welfare, and cost-effective solutions.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Join our dynamic team at webook as an Advertising Technology & Operations Manager. In this pivotal role, you will oversee the development and execution of advertising strategies, ensuring optimal performance across various channels. Your expertise will guide our advertising operations, leveraging cutting-edge technologies to drive efficiency and innovation.
We are seeking a dynamic and experienced Manager of CDD Operations to join our team at OKX in Dubai. In this role, you will be responsible for overseeing the Customer Due Diligence (CDD) operations, ensuring compliance with regulatory requirements, and implementing strategies to enhance operational efficiency. You will lead a team of professionals, manage daily operations, and drive initiatives to improve customer experience while minimizing risk.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
The AI Operations Agent Manager plays a pivotal role in revolutionizing operational workflows by identifying, designing, building, and deploying AI and automation agents. This senior individual contributor position emphasizes hands-on engagement to foster the widespread adoption of AI-driven processes within operations teams.In this role, you will mitigate manual tasks related to document processing, data extraction, workflow routing, scheduling, and exception management while enhancing accuracy, throughput, and operational consistency. Collaborating with operations leaders, process owners, and technology teams, you will pinpoint high-value automation opportunities, prototype innovative solutions, measure their impact, and scale successful implementations across the operations function.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Location: Dubai, UAEJoin SFORS, a prominent player in the global financial markets with over 20 years of proven success in proprietary trading. Our commitment to talent development, advanced trading technologies, and innovative risk management strategies has established us as leaders in pre-market trading. Operating solely with proprietary funds, we prioritize trader success and excellence in all our activities.We are seeking a Risk Operations Manager to enhance and support our risk management framework, ensuring rigorous oversight and informed decision-making across our trading operations. This pivotal role encompasses real-time monitoring, detailed analytical assessments, and close collaboration with trading and operations teams.Core Responsibilities:Report directly to the Head of Risk Management, providing insights and updates.Monitor trading activities to adhere to established risk limits and internal policies.Evaluate portfolio risk exposure and identify potential vulnerabilities.Enhance existing risk management methodologies through the utilization of in-house tools and reporting systems.Stay abreast of market dynamics, macroeconomic factors, and portfolio performance indicators.Provide dedicated risk management coverage for a group of trading desks.Communicate risk-related insights effectively to traders, broker management, and operations teams.Contribute to the enhancement of internal controls and risk governance frameworks.
JOB PURPOSE:As the Assistant Vice President & Audit Manager for Branch Operations, you will play a crucial role in leading and participating in audits that assess the functions and processes of Branch Operations within the FAB Group. Your comprehensive understanding of business relationships, operational controls, risk management, and the applicable regulatory landscape in the UAE and other jurisdictions will enable you to provide valuable assurance to management. You will identify weaknesses, report significant audit findings promptly, and collaborate on action plans to remediate issues.In this position, you will serve as the primary contact with management in Branch Operations Departments, influencing change through expert advice. You will also contribute to discussions with senior audit leadership regarding issues impacting the FAB Group. Special investigations and reviews may be conducted as directed by senior audit executives.KEY ACCOUNTABILITIES:Strategic ContributionLead audits of FAB Group's Branch Operations and related activities within the UAE and international branches, ensuring comprehensive coverage of Group subsidiaries.Guarantee audits of Branch Operations are executed in line with the Annual Plan, delivering work efficiently and on schedule, while promptly communicating any potential delays to the Head of Audit.People ManagementDuring audits:Provide mentorship and on-the-job training to junior team members, fostering a culture of knowledge sharing to achieve team objectives efficiently and in accordance with established procedures.Promote the organization's values and ethics throughout team activities to cultivate a value-driven culture within the bank.Budgeting and Financial PerformanceMonitor financial performance against budgets, ensuring compliance with approved guidelines and reporting any discrepancies to management.Policies, Systems, Processes & ProceduresAdhere to established GIA policies and procedures during all audit tasks, contributing to the development of best practices in line with industry standards and regulatory requirements.Review all activities within the Branch Operations portfolio across jurisdictions to define and maintain the Audit Universe.
Join MultiBank Group, a trailblazer in the financial services sector, rooted in California since 2005 and now proudly situated in Dubai, UAE. Our firm excels in offering state-of-the-art trading technology, extraordinary liquidity, and unmatched customer support. Our diverse portfolio encompasses Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Become part of our vibrant community of over 2 million clients spanning 100 countries, engaging in daily trading activities that surpass US$ 35 billion. With stringent regulations enforced by over 17 financial authorities from five continents and having received more than 70 awards, MultiBank Group champions innovation, excellence, and empowers clients to realize their financial aspirations.Role OverviewWe are on the lookout for a dynamic Operations Product Manager to enhance operational efficiency and scalability across our platform. Your responsibilities will include designing internal tools, automating workflows, and mitigating manual processes, errors, and risk exposure. You will collaborate with engineering, compliance, finance, and operations teams to develop monitoring systems, dashboards, and controls that facilitate daily operations and incident management. This position is ideal for individuals well-versed in financial back-office processes who leverage data and automation to construct reliable, compliant operational workflows.Key ResponsibilitiesCreate and manage the roadmap for internal tools aimed at enhancing back-office operations and ensuring compliance while automating workflows.Develop dashboards and transaction monitoring systems for operational teams to effectively manage incidents and detect fraudulent activities.Establish and monitor operational KPIs.Work in collaboration with engineering, compliance, finance, and operations teams to continually refine processes.Skills & Qualifications4-6 years of experience in product and operations within fintech, cryptocurrency exchanges, or financial services, with a strong foundation in back-office functions such as risk management and settlements.In-depth understanding of financial back-office processes including clearing, custody, and trade reporting.Proficiency in SQL and dashboards for operational analytics; knowledge of custom monitoring tools is a plus.Demonstrated experience in automating manual processes.Possess strong cross-functional skills within high-stakes, regulated environments.
Full-time|On-site|Dubai, Dubai, United Arab Emirates
Are you passionate about your work and eager to make a meaningful impact? Do you want to be part of a dynamic team dedicated to transforming traditional norms and delivering exceptional experiences?If so, look no further! webook.com stands as Saudi Arabia's leading event ticketing and experience booking platform, celebrated for its cutting-edge technology, innovative features, and impressive agility. With over 2 billion sales, we proudly serve some of the largest mega events in the Kingdom.Role Overview:We are seeking a driven Product Operations Manager to establish our Product Operations function from the ground up. This pivotal role will shape the way our product organization operates and scales, enabling us to deliver excellent cross-functional initiatives that enhance our planning, shipping, and learning processes.Reporting to the Sr. Director of Product, you will collaborate closely with senior leaders across Product, Engineering, Design, and Commercial departments. With the function's success, you'll have the chance to recruit and lead a small Product Ops team.The Mission:The primary goal of Product Operations is to streamline our processes, reducing lead times to value by enhancing our planning, execution, launching, and learning methodologies across Product, Engineering, and Design. As the inaugural Product Ops hire, you will lay the groundwork for our operational standards, rituals, tools, and feedback loops, ensuring teams can operate swiftly and effectively with clarity.This role is hands-on; you will be responsible for designing and managing the systems.Key Responsibilities:Establish and manage the foundations of webook.com Product Operations, including planning cadence, OKR tracking, decision forums, roadmap hygiene, and collaborative work methods.Coordinate release readiness and market execution by defining launch standards, checklists, and clear ownership structures.Develop a post-launch learning loop involving performance tracking, insights synthesis, retrospectives, and follow-up actions with accountable product owners.Define and monitor cross-market experience standards and launch quality signals, identifying gaps early and assigning clear responsibilities for remediation.Lead a select number of high-impact horizontal initiatives aimed at measurably improving delivery speed, quality, and cross-team alignment.Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial teams, working to eliminate friction and surface systemic risks proactively.Establish lightweight documentation and tooling standards to enhance clarity without introducing unnecessary bureaucracy.
Oversee the complete operations of the events department, ensuring excellence in every aspect.Accountable for strategic operational leadership across all facets of events within the organization.Design and enforce programs, policies, and procedures that align with the company's standards and objectives.Develop and manage the events department's annual budget, aiming to optimize monthly revenue and Gross Operating Profit (GOP) targets while maintaining strict oversight of operational expenditures.Lead the planning and execution of various events, ensuring each detail is meticulously managed.Supervise the entire event production process, from initial concept development through to the final cleanup, ensuring a seamless experience.
About Anduril Industries Anduril Industries develops advanced defense technology for the U.S. and allied forces. The company integrates modern technology and expertise to rethink how military systems are designed, produced, and delivered. Their product suite, powered by Lattice OS, uses AI to transform large data streams into a real-time 3D command and control platform. Anduril focuses on bringing autonomy, AI, computer vision, sensor fusion, and networking capabilities to the military in months, not years. Team Overview: Middle East Operations The Middle East team delivers Anduril’s integrated systems and platforms to clients across the region. This group adapts core products for defense and commercial sectors, responding to the unique requirements of the Middle East market. As the team grows, members take on a range of responsibilities to support expansion. Role Overview: Mission Operations Manager The Mission Operations Manager will establish and manage deployments for Anduril’s offerings in the Middle East. For the first 9 to 12 months, the focus will be on supporting operations and reporting for a multi-site program, while maintaining a strong regional presence. This position plays a key role in executing current in-country programs and preparing for future growth and operational independence. Location: Abu Dhabi, United Arab Emirates Travel: 50-75% within the region What You Will Do Work with Division and Anduril leadership to build an effective staffing structure, supporting in-country hiring, infrastructure setup, and resource distribution as the organization expands. Support the corporate planning cycle by managing local business operations, tracking progress against goals, financial plans, and headcount targets to meet growth objectives. Coordinate with Product Engineering and Test and Evaluation teams to spot and address operational gaps, ensuring programs run smoothly. Serve as a point of contact for Anduril US regarding international trade and export compliance issues. Monitor recruiting, staffing, and financial performance versus plans, advising leadership on resource planning and adjustments as needed.
Join Binance as a Payment Integration Operations Manager, where you will oversee and optimize payment integration processes, ensuring smooth and efficient transactions. This role involves collaborating with cross-functional teams to enhance payment systems, improve user experience, and drive innovation in payment solutions.
We are seeking an experienced Operations Manager to oversee our Infrastructure Maintenance team in Abu Dhabi. This role involves the strategic planning, execution, and monitoring of maintenance operations to ensure the highest standards of quality and efficiency.The ideal candidate will possess strong leadership skills, a deep understanding of infrastructure maintenance processes, and a proactive approach to problem-solving. Join us at Egis Group and contribute to our mission of delivering sustainable infrastructure solutions.
Join Binance as a Process Operations Manager for Derivatives, where you will play a pivotal role in enhancing operational efficiency and process optimization within our derivatives trading division. You will lead a dynamic team, implementing innovative solutions to streamline operations and improve client satisfaction.In this role, you will be responsible for devising and executing strategies that align with our business objectives, ensuring compliance with industry regulations while driving performance metrics. Your expertise will be essential in fostering a culture of continuous improvement and operational excellence.
