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AI Operations Associate at telli | Berlin

telliBerlin
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications- Proven experience in customer operations or a related field.- Strong analytical skills and a data-driven mindset.- Familiarity with automation tools and processes.- Excellent communication skills and a team-oriented attitude.- Passion for technology and innovation in customer experience.

About the job

About Us

At telli, we are pioneering the development of the first AI-native phone system, revolutionizing customer communication.

Since our inception at Y Combinator, the same incubator that nurtured giants like Airbnb and Stripe, we have achieved over $2M in annualized revenue with a lean team of just 12.

Many organizations struggle with customer communication not due to a lack of care, but because they are overwhelmed by the volume of calls, forcing them to resort to low-quality outsourced call centers or burdening internal teams with repetitive tasks.

With telli, our clients leverage AI voice agents to manage repetitive calls, allowing their human teams to concentrate on meaningful interactions with customers. The outcome: enhanced efficiency, happier teams, and superior customer experiences.

Traditional phone systems do not cater to an AI-driven world. Therefore, we are committed to creating the first AI-native phone system that empowers companies to manage both human and AI teams seamlessly on a single platform.

Our founding team possesses extensive experience, having run a 150-person internal call center at Enpal, giving us profound insights into the challenges and costs associated with scaling high-quality customer experiences through phone communication.

The opportunity in this field is immense, and we are just at the beginning of our journey. Our mission is to empower every company to deliver world-class customer experiences by eliminating the era of low-quality call centers.

Your Mission

We are looking for an exceptional AI Operations Associate to join us in crafting our AI-native operating system from the ground up. This is not about following outdated playbooks; you will be building an intelligent engine focused on providing an impeccable customer experience that propels us toward achieving $100M in Annual Recurring Revenue (ARR).

What You’ll Be Responsible For

  • Master the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always aiming for world-class customer experiences.

  • Design, implement, and scale core business processes with an automation-first mindset, utilizing tools like n8n or Zapier to ensure optimal operational efficiency.

About telli

At telli, we are at the forefront of transforming customer communication with our innovative AI-native phone system. Our mission is to enhance customer experiences and operational efficiency, ensuring that every company can thrive in the era of AI-driven communication.

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