AI/Scaled Customer Success Lead

LovableBoston

On-site Full-time

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About the job

TL;DR: Lovable is experiencing rapid growth and is in search of a dedicated builder to establish systems, automation, and programs that enhance customer success at scale, ensuring that every customer receives timely and appropriate touchpoints without the necessity of a dedicated Customer Success Manager for every account.

Why Choose Lovable?

At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by everyone from solo entrepreneurs to Fortune 100 companies, allowing millions to rapidly transform their ideas into tangible products. As pioneers in the evolving landscape of software development, you have a unique opportunity to reshape the digital world. With over 2 million users in more than 200 countries, Lovable is helping to launch businesses, automate tasks, and bring concepts to fruition, and we are just getting started.

We are a compact, highly skilled team building a company that will define a generation from our base in Stockholm. We value extreme ownership, high speed, and collaborative teamwork. We look for individuals who are passionate, move quickly, and are eager to make a significant impact.

What We’re Seeking

4+ years of experience in Customer Success Operations, Digital/Scaled Customer Success, Lifecycle Management, or Growth (B2B SaaS), demonstrated experience in creating 1:many Customer Success programs is essential.
Adept systems builder with strong analytical skills, capable of defining success metrics, implementing monitoring systems, and rapidly iterating based on feedback.
Excellent writing and communication abilities, your customer-facing content is clear, concise, and composed under pressure, especially during critical incidents.
Cross-functional collaborator, able to align Product, Customer Success, Marketing, and Support teams without requiring excessive processes or formal mandates.
Comfortable with ambiguity and quick iterations, you launch a version 1.0, gather insights, and enhance without waiting for perfection.
Preferred: Experience in product-led growth or usage/consumption-based models; familiarity with AI tools to scale content creation, segmentation logic, and insight synthesis.

Your Responsibilities

Manage the entire lifecycle automation engine, design and oversee onboarding sequences, activation nudges, adoption milestone campaigns, renewal outreach, and expansion triggers for the entire customer base.
Develop and enhance...

About Lovable

Lovable is at the forefront of revolutionizing software development, enabling users from entrepreneurs to large enterprises to turn ideas into products swiftly. Our mission is to transform the digital landscape, with millions relying on our platform to innovate and automate.

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Customer Success Manager

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Customer Success Associate - Remote (USA)

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AI/Scaled Customer Success Lead

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TL;DR: Lovable is experiencing rapid growth and is in search of a dedicated builder to establish systems, automation, and programs that enhance customer success at scale—ensuring that every customer receives timely and appropriate touchpoints without the necessity of a dedicated Customer Success Manager for every account.Why Choose Lovable?At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by everyone from solo entrepreneurs to Fortune 100 companies, allowing millions to rapidly transform their ideas into tangible products. As pioneers in the evolving landscape of software development, you have a unique opportunity to reshape the digital world. With over 2 million users in more than 200 countries, Lovable is helping to launch businesses, automate tasks, and bring concepts to fruition—and we are just getting started.We are a compact, highly skilled team building a company that will define a generation from our base in Stockholm. We value extreme ownership, high speed, and collaborative teamwork. We look for individuals who are passionate, move quickly, and are eager to make a significant impact.What We’re Seeking4+ years of experience in Customer Success Operations, Digital/Scaled Customer Success, Lifecycle Management, or Growth (B2B SaaS)—demonstrated experience in creating 1:many Customer Success programs is essential.Adept systems builder with strong analytical skills—capable of defining success metrics, implementing monitoring systems, and rapidly iterating based on feedback.Excellent writing and communication abilities—your customer-facing content is clear, concise, and composed under pressure, especially during critical incidents.Cross-functional collaborator—able to align Product, Customer Success, Marketing, and Support teams without requiring excessive processes or formal mandates.Comfortable with ambiguity and quick iterations—you launch a version 1.0, gather insights, and enhance without waiting for perfection.Preferred: Experience in product-led growth or usage/consumption-based models; familiarity with AI tools to scale content creation, segmentation logic, and insight synthesis.Your ResponsibilitiesManage the entire lifecycle automation engine—design and oversee onboarding sequences, activation nudges, adoption milestone campaigns, renewal outreach, and expansion triggers for the entire customer base.Develop and enhance...

Apr 10, 2026

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Mar 31, 2026

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Customer Success Manager at Datadog | Boston

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Manager, Customer Success Engineering

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Full-time|On-site|Boston

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Customer Success Manager at Weave | Boston

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Principal Customer Success Manager

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Full-time|On-site|Boston

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Apr 29, 2026

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Sales Engineer - Customer Success for LATAM

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Full-time|$92K/yr - $122K/yr|Hybrid|Boston, Massachusetts, USA; New York, New York, USA

As a Sales Engineer at Datadog, you will play a pivotal role in qualifying and securing opportunities with our esteemed customers and partners across the LATAM region. Your technical expertise will shine through in engaging sales presentations, compelling product demonstrations, and by supporting crucial technical evaluations (POCs). You will also collaborate closely with our product team, providing valuable insights based on customer feedback and competitor analysis to help steer feature prioritization. Additionally, your role will involve liaising with various teams to address customer concerns, escalate bug issues, and represent our brand with pride. If you are eager to be part of a dynamic, enthusiastic team that offers limitless growth opportunities, we would love to hear from you! At Datadog, we cherish our office culture, which fosters strong relationships and collaboration, and sparks creativity. We operate on a hybrid work model, empowering our Datadogs to achieve a work-life balance that suits their needs.

Mar 18, 2026

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