About the job
About Our Team
Join the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.
We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.
About the Role
As an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.
This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.
Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.
This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.
Key Responsibilities:
Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.
Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.
Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.
Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.
