AI Success Engineer - San Francisco

OpenAISan Francisco

Hybrid Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with strong technical acumen and a passion for customer success. Ideal qualifications include:Proven experience in a customer-facing technical role, preferably in AI or software deployment. Excellent problem-solving skills and ability to translate technical concepts into business solutions. Strong project management skills with the ability to manage multiple engagements simultaneously. Exceptional communication skills, both verbal and written, with an ability to engage and influence stakeholders at all levels. Familiarity with API integrations and a solid understanding of software development processes is a plus.

About the job

About Our Team

Join the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.

We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.

About the Role

As an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.

This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.

Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.

This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.

Key Responsibilities:

Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.
Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.
Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.
Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.

About OpenAI

OpenAI is at the forefront of artificial intelligence research and application, dedicated to ensuring that advanced AI technologies benefit humanity as a whole. Our team is driven by innovation and aims to empower organizations across various sectors to leverage AI for enhanced productivity and transformative results. By joining us, you will be part of a mission that is reshaping how businesses operate and thrive in the digital age.

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Value Engineer, AI Success - San Francisco

OpenAI

Full-time|On-site|San Francisco

About Our TeamJoin our AI Success team, where we empower organizations to transform cutting-edge AI technology into real-world business benefits. We facilitate the large-scale adoption of OpenAI solutions, guiding clients from initial engagement through to significant, measurable organizational impact. Collaborating closely with Sales, Product, Solutions Arc…

Mar 17, 2026

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AI Success Engineer - San Francisco

OpenAI

Full-time|Hybrid|San Francisco

About Our TeamJoin the innovative AI Success Engineer team at OpenAI, where we collaborate with forward-thinking organizations to harness the transformative power of artificial intelligence. Our mission is to ensure that cutting-edge AI technologies translate into tangible business outcomes, guiding clients from initial deployment to extensive enterprise adoption. Our expertise encompasses technical integration, workflow transformation, and ongoing program and product delivery.We work with a diverse clientele, including rapidly growing digital companies, established global enterprises, government bodies, and educational institutions. Each engagement offers a chance to influence the impact of AI on work processes, productivity, and innovation. This role is pivotal to our vision.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health, promoting user adoption, ensuring technical readiness, uncovering new use cases, and delivering significant value through our rapidly expanding platform.This position combines technical expertise, program management, customer advisory, and product influence. You will engage deeply with customer teams, analyze workflows, lead configurations, manage deployment plans, and guide clients to impactful use cases that highlight the full potential of our solutions.Collaboration is key; you will work closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every interaction. Success in this position means accelerating adoption rates, enhancing customer engagement, facilitating strategic use cases from concept to production, and enabling clients to demonstrate measurable business results.This position is based in San Francisco (in-office three times a week), and we provide relocation assistance for new hires.Key Responsibilities:Develop and maintain strong technical relationships with post-sale clients, serving as their trusted advisor on deployment, adoption, and value realization.Oversee account health, user adoption rates, and continuous technical deployment success within your portfolio.Become an expert in OpenAI's suite of products, including our API, Codex, and ChatGPT Enterprise, conducting technical enablement and configuration sessions.Identify and validate potential use cases by collaborating closely with customer teams to assess workflows and pain points.

Jan 20, 2026

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AI Success Engineer at OpenAI | San Francisco

OpenAI

Full-time|On-site|San Francisco

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with the most forward-thinking organizations to convert groundbreaking AI advancements into tangible business outcomes. We support our clients from their initial deployment through to extensive enterprise integration. Our contributions encompass technical integration and enablement, workflow innovation, and ongoing program and product execution.Our clientele includes dynamic digital startups as well as major global corporations, government entities, and educational institutions. Each engagement provides a chance to influence how AI transforms work, enhances productivity, and drives innovation. This position is pivotal to our mission.Role OverviewAs an AI Success Engineer, you will be the primary point of contact for OpenAI's key customers post-sale. Your responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying new applications, and delivering measurable value using OpenAI's rapidly evolving platform.This position requires a blend of technical expertise, program management, customer advisory, and product influence. You will closely collaborate with customer teams to map workflows, lead configuration efforts, supervise deployment strategies, and guide customers toward impactful use cases that demonstrate the full potential of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams will be essential to provide a seamless and successful experience for customers at every interaction. Success in this role entails accelerating adoption rates, deepening customer activation, guiding strategic use cases into production, and helping customers achieve measurable business results.Your Responsibilities Include:Overseeing post-sale technical success, adoption, and value realization across a diverse customer portfolio, leveraging customer insights, product signals, and business impact to determine priority engagement areas.Serving as a trusted advisor regarding deployment health, adoption strategies, and value realization for ChatGPT, API, Codex, and related capabilities.Analyzing logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and provide actionable recommendations on latency, reliability, model selection, prompting, cost efficiency, and rollout preparedness.Leading targeted interventions for critical moments such as launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities.Translating customer objectives into practical, effective strategies.

Mar 14, 2026

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Manager, AI Success Engineers - San Francisco

OpenAI

Full-time|Hybrid|San Francisco

About the TeamJoin the AI Success Engineering team, where we transform innovative AI technologies into impactful enterprise solutions. Collaborating closely with our clients, we guide them from initial experimentation to substantive real-world transformations, focusing on adoption, technical preparedness, and long-term value realization. Our team is pivotal in accelerating the deployment of AI products in production, ensuring they deliver measurable business results. We work in synergy with Sales, Solutions Architecture, Technical Success, and Product teams to safely and successfully bring leading-edge AI solutions to market.About the RoleWe are in search of a seasoned technical leader to oversee and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, facilitating customer onboarding, activation, and adoption through structured programs, enablement initiatives, and change-management strategies.AI Success Engineers are highly technical and hands-on, assisting customers with advanced capabilities including connectors, Codex, custom GPTs, and other cutting-edge features upon their release. They collaborate closely with client stakeholders to guarantee effective deployment, widespread adoption, and tangible business outcomes.In this leadership role, you will shape team strategy, ensure robust execution and technical excellence, and create frameworks that promote scalability, consistency, and operational superiority—while maintaining close connections with customers and the field.This position is based in San Francisco and follows a hybrid work model, requiring three days per week in the office. Some regional travel will be required.Key ResponsibilitiesDevelop and implement the strategy and operational framework for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.Recruit, lead, mentor, and nurture a high-performing team of AI Success Engineers with solid technical capabilities and a focus on customer impact.Oversee the successful post-sale adoption of OpenAI products across various sectors, including enterprises, digital-native companies, and high-growth organizations.Ensure technical readiness and effective adoption of advanced OpenAI capabilities, collaborating closely with clients on practical applications.Advocate for customer perspectives to inform product development and commercial strategies.Establish operational rhythms, such as leadership updates and knowledge-sharing platforms, to enhance team effectiveness.

Feb 18, 2026

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AI Engineer - San Francisco

Aegis AI

Full-time|On-site|San Francisco

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Sep 10, 2025

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Saris AI

Full-time|On-site|San Francisco

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Stack AI

Full-time|On-site|SF Office - 171 2nd, 4th floor

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Product Engineer at David AI | San Francisco

David AI

Full-time|On-site|San Francisco

About David AIDavid AI is pioneering the audio data research landscape, applying a rigorous R&D approach to dataset development akin to the methodologies used in AI labs for model creation. Our goal is to integrate AI seamlessly into real-world applications, with audio serving as the perfect entry point due to its inherent versatility and human connection. As the audio AI field progresses, the demand for high-quality training data becomes critical, and that's where David AI excels.Founded in 2024 by a team of experienced engineers and operators from Scale AI, David AI has quickly gained traction, serving prominent clients among FAANG companies and AI research labs. Recently, we secured a $50M Series B funding round from esteemed investors including Meritech, NVIDIA, Jack Altman (Alt Capital), Amplify Partners, and First Round Capital.Our team embodies intelligence, humility, ambition, and a close-knit ethos. We are on the lookout for exceptional talent in research, engineering, product, and operations to join us in advancing the frontiers of audio AI.About Our Engineering TeamAt David AI, our engineering team is responsible for constructing the pipelines, platforms, and models that convert raw audio into valuable data for top AI labs and enterprises. We pride ourselves on our collaborative environment, comprising product engineers, infrastructure specialists, and machine learning experts dedicated to leading the charge in audio data research.We operate at a fast pace, taking ownership of our projects from conception through to production. Our team develops real-time processing pipelines capable of managing terabytes of audio data daily while deploying innovative generative audio models.About This RoleAs a Product Engineer at David AI, you will design and implement state-of-the-art tools that enable our users to leverage audio data effectively for training their AI models. You will collaborate closely with researchers to continuously refine our data collection methodologies.Your ResponsibilitiesDeliver full-stack features that will be utilized by thousands of users on a daily basis.Develop scalable systems that create essential data processing pipelines, extracting actionable insights from terabytes of audio data each day.Construct, deploy, and assess LLM and DSP-based solutions to enhance our clients' comprehension of intricate features within our datasets.Rapidly iterate on research hypotheses by collaborating with researchers and the operations team to deploy enhancements efficiently.

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Founding Software Engineer at Simple AI | San Francisco

Simple AI

Full-time|On-site|San Francisco

About Simple AIAt Simple AI, we are pioneering cutting-edge voice AI solutions tailored for enterprises. Our lifelike voice agents empower renowned companies such as DoorDash, xAI, and Omaha Steaks in managing diverse phone operations ranging from customer support to order intake and lead qualification. As we experience rapid revenue growth, we seek a couple of founding software engineers to help us meet current customer demands while developing innovative systems for the future. Our team is passionate about harnessing AI to transform the world, and we operate from our San Francisco office five days a week.Simple AI is proudly supported by top-tier investors and industry leaders, including Y Combinator, Massive Tech Ventures, and prominent figures like Michael Seibel (co-founder of Twitch), Jared Friedman (Scribd), Alexandr Wang (Scale AI), Matt Van Horn (June Oven and Lyft), Suhail Doshi (Mixpanel), JJ Fliegelman (WayUp), and Scott Wu (Cognition).Meet the FoundersThe founders, Catheryn Li and Zach Kamran, previously led software teams at Y Combinator, where they launched numerous products for YC founders, including the co-founder matching site. Cat brings experience from Instagram and Facebook and holds degrees in mathematics and computer science from MIT. Zach studied computer science and statistics at the University of Chicago and led software initiatives at PEAK6.What We ProvideCompetitive salary with significant equity opportunitiesEmployee-friendly equity termsOffice located in San FranciscoComprehensive health, dental, and vision insuranceComplimentary lunch and dinner at the officeFree Uber rides home after 8:30 PMRegular team events and offsite activitiesYour Qualifications4+ years of relevant software engineering experience.Exceptional problem-solving skills and a passion for tackling technical challenges.A customer-centric mindset coupled with strong communication skills and a keen interest in product design and prioritization.Self-motivated with the ability to work independently.A genuine enthusiasm for continual learning and keeping abreast of the latest advancements in AI.

Oct 8, 2025

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Senior Software Engineer at f2-ai | San Francisco

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Sep 19, 2025

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AI Engineer at Vooma | San Francisco

Vooma

Full-time|On-site|San Francisco Office

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Apr 20, 2026

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Customer Success Engineer at Flux | San Francisco

Flux

Full-time|On-site|San Francisco Office

Why Choose FluxAt Flux, we are revolutionizing the hardware landscape by introducing the world's first AI Hardware Engineer. Our mission is to democratize cutting-edge hardware creation and transform the way electronics are designed and manufactured globally.Role OverviewWe are seeking a forward-thinking, technically inclined individual to serve as one of our pioneering Customer Success Engineers. In this role, you will collaborate closely with product, design, engineering, and growth teams, concentrating on empowering customers to successfully utilize Flux for their electronic design needs. Your responsibilities will include delivering training, troubleshooting issues, and translating customer feedback into actionable insights that will inform our future direction.Key ResponsibilitiesConduct technical onboarding and training for new customers, guiding them through Flux’s design environment to ensure they quickly achieve their first significant breakthrough.Analyze and resolve electrical design challenges and application issues, utilizing your Electrical Engineering expertise to lead users to successful solutions.Create educational materials—such as documentation, videos, and sample designs—to enhance knowledge sharing throughout our community.Collect and synthesize customer feedback to shape product priorities and enhance our platform.Work in tandem with engineering and product teams to triage bugs and implement customer-requested features.Foster and maintain robust relationships with customers, acting as their trusted advisor and advocate within Flux.Examine usage data to identify friction points or potential churn and collaborate with cross-functional teams to mitigate these issues.Who You AreYou hold a degree in Electrical Engineering or a related discipline and possess experience in designing PCBs or electronic systems.You have a minimum of 3 years of experience in customer-facing technical roles, including customer success, solutions engineering, or field applications engineering.You are enthusiastic about helping others and can clearly articulate complex technical concepts into actionable guidance.You are adept at troubleshooting circuit designs and can explain trade-offs to both technical and non-technical audiences.You excel in dynamic, fast-paced startup environments and enjoy the challenge of ambiguity.

Jan 6, 2026

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Developer Success Engineer at Finch | San Francisco, CA

Finch

Full-time|On-site|San Francisco, New York City

About FinchAt Finch, we are dedicated to transforming the world of work by creating the essential infrastructure that supports every aspect of employment. We seek innovative thinkers who approach challenges with a comprehensive perspective, possess a relentless curiosity, and are proactive self-starters committed to bringing ideas to fruition.As a Series B company, Finch enjoys the backing of a distinguished group of investors and advisors, including General Catalyst, Menlo Ventures, and YCombinator, among others.About Our TeamOur team is composed of dynamic problem solvers who are not afraid to question the status quo. We cherish speed, inquisitiveness, empathy, and diverse viewpoints. Every team member is enthusiastic about tackling complex challenges and the significant impact our efforts can have on the global workforce. We recognize the immense responsibility that comes with the value we deliver, which is why security and privacy are our top priorities.We come from a variety of backgrounds, each contributing unique skills to our collective expertise. We encourage applicants regardless of whether their experience aligns perfectly with the job description. Your skills and potential are what truly matter, particularly if your career path has been unconventional.About the RoleAs a Developer Success Engineer (DSE), you will manage the post-sale technical relationship with our customers. You will proactively assist them from the initial API integration to the ongoing optimization of their employment data processes.Your responsibilities will include driving increased product usage, advising on integration strategies, and conducting architectural assessments to minimize friction, identify new use cases, and enhance product adoption.DSEs are pivotal to the customer experience, acting on product feedback, revealing roadmap opportunities to the Engineering and Product teams, contributing to developer resources, and collaborating with Sales and Marketing to relay insights gathered from the field. You will establish and disseminate best practices and play a crucial role in the evolution of the employment data ecosystem.

Apr 1, 2023

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Forward Deployed Engineer at strala-ai | San Francisco

strala-ai

Full-time|On-site|San Francisco

Overview: Join strala-ai as we redefine the insurance industry using cutting-edge technology.In just under a year, strala-ai has achieved impressive multi seven-figure ARR and is experiencing rapid growth at 50% month-over-month. We are backed by top-tier investors, including Peter Thiel’s Founders Fund, and led by partners with strong ties to OpenAI, Cognition, and Scale AI. Our talented team hails from prestigious institutions such as Harvard, Berkeley, and Oxford, and includes professionals from leading firms like Optiver, AMD, and Palantir, many with backgrounds in ICPC and NeurIPS.Key Responsibilities:Lead the deployment of multi-modal, agentic AI systems in production, ensuring significant business outcomes. You will manage client deployments from start to finish, being the key liaison for senior client stakeholders.Develop and nurture client relationships by understanding their challenges and aligning on priorities, establishing yourself as the trusted advisor for AI adoption.Create, build, and enhance AI agents that optimize claims outcomes through prompt engineering, model integration, and rapid prototyping using AI-assisted coding tools.Engage with applied AI daily, scoping and developing new features to support our customers in scaling and improving claims results.Integrate our solutions into client environments, collaborating directly with their technical teams on APIs and systems.Coordinate with our core platform team to facilitate smooth delivery, providing actionable insights for product enhancement.Document and share best practices in internal playbooks to scale our Forward Deployed Engineering efforts effectively.Ideal Candidate:Exhibit a founder's mindset, taking ownership of challenges, acting swiftly, and finding solutions, whether that means engaging in client calls or executing quick integrations.Possess over 2 years of experience in a role that merges technical expertise with client-facing responsibilities (e.g., agent engineering, forward deployed engineering, growth engineer, or founding engineer/founder).Demonstrate a strong technical foundation with proficiency in Python, APIs, cloud platforms, and modern AI/ML tools.Familiarity with LLMs, prompt engineering, and agentic AI concepts, as well as comfortability with AI-assisted development workflows for rapid solution delivery.Excel in articulating complex concepts to non-technical stakeholders.

Aug 4, 2025

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Senior Software Engineer, Infrastructure at Retell AI | San Francisco

Retell AI

Full-time|On-site|San Francisco Bay Area

Join the Revolution at Retell AIRetell AI is pioneering the future of call centers through innovative voice AI, driven by first principles thinking.In just 18 months since our inception, we have empowered thousands of businesses with our AI voice agents, transforming how sales, support, and logistics calls are managed—previously requiring extensive human teams. Supported by prestigious investors such as Y Combinator and Alt Capital, we've rapidly scaled from $5M ARR to an impressive $36M ARR with a compact yet dynamic team of 20.Our ambition for 2026 is to create a revolutionary customer experience platform, where entire contact centers are powered by AI. Moving beyond basic automation, we aim to develop intelligent AI “workers” that serve as frontline agents, QA analysts, and managers, continuously enhancing customer interactions without the need for constant human oversight.As we expand, we are seeking passionate engineers who are eager to solve challenging technical problems, act swiftly, and make a significant impact in one of the fastest-growing voice AI startups. Let’s shape the future together.

Aug 12, 2025

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Founding Customer Success Manager at Reducto | San Francisco

Reducto

Full-time|On-site|San Francisco Office

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Mar 17, 2026

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Customer Success Manager at Lumafield | San Francisco

Lumafield

Full-time|On-site|San Francisco, CA

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Apr 2, 2026

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