About the job
About Our Team
At OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.
About the Role
We are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.
This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.
Your Responsibilities Will Include:
Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.
Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.
