AI Support Executive

Darwin AIBogotá, Bogota, Colombia

Hybrid Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, you will need: A Bachelor's degree in Engineering, Computer Science, Information Technology, or a closely related field. 1-3 years of experience in technical support, onboarding, or implementation engineering roles. Familiarity with SaaS platforms, AI/ML products, or enterprise integrations. Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools. Strong analytical and problem-solving skills, with the ability to effectively debug technical issues. Basic knowledge of scripts (Python/JavaScript) is advantageous. Experience with cloud platforms (AWS, GCP, Azure) is a definite plus. Excellent communication skills and the ability to simplify technical concepts for non-technical users.

About the job

In this pivotal position, you will:

Utilize internal tools to build, configure, and customize AI assistants, applying simple scripts or logic workflows as needed.
Serve as the first point of contact for technical inquiries, effectively reproducing bugs, analyzing logs, and escalating issues to the engineering team when necessary.
Expertly troubleshoot API integrations, authentication flows, and data connectivity challenges.
Collaborate with our Product teams to identify and address recurring customer issues while proposing impactful enhancements.
Contribute to our technical knowledge base, creating playbooks, FAQs, and troubleshooting guides.
Maintain proactive and clear communication with clients across various platforms (email, WhatsApp, Slack).

About Darwin AI

At Darwin AI, we are pioneers in the AI field, dedicated to transforming how businesses leverage artificial intelligence. Our commitment to innovation drives us to provide cutting-edge solutions that empower our clients and enhance their operational efficiency. Join us in shaping the future of technology!

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