Amazon Account Manager at remote-va | Remote

remote-vaRemote — Calabarzon, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven track record managing Amazon Seller Central accounts. In-depth knowledge of Amazon policies and best practices. Experience with listings, case management, account health, and customer support. Exceptional written and verbal communication skills in English. Highly organized, detail-oriented, and proactive. Preferred (Not Required):Basic understanding of Amazon PPC.

About the job

Join our Team as an Amazon Account Manager!

Location: Remote | Employment Type: Full-Time | Hours: 10:00 AM - 6:00 PM EST (Monday - Friday)

We are seeking a skilled and dedicated Amazon Account Manager to oversee the daily operations of our Amazon Seller Central account. This position is pivotal in ensuring account health, optimizing listings, providing customer support, and driving growth initiatives.

Your Responsibilities Will Include:

1. Content Creation for New Listings:

Craft optimized titles, bullet points, descriptions, and backend search terms.
Assist in structuring and writing A+ Content.
Ensure compliance with Amazon's policies for all content.

2. Listing Optimization:

Enhance listings for SEO and conversions.
Adjust titles, bullet points, and images based on performance insights.
Analyze session data, conversion rates, and keyword effectiveness.

3. Listing Management:

Monitor listings for unauthorized modifications, suppressions, or missing information.
Update titles, bullet points, descriptions, and backend keywords as needed.
Upload and manage A+ Content and Brand Store updates.

4. Coupons & Promotions:

Create and manage coupons, deals, and promotional activities.
Track performance and compile reports on outcomes.
Align promotions with internal marketing campaigns.

5. Creator Connections:

Manage relationships with Amazon Creators and Influencers.
Engage creators for product collaborations.
Monitor creator content, performance, and approvals.

6. Case Management:

Open, manage, and follow up on cases in Seller Central.
Resolve listing issues, suppressed ASINs, policy warnings, and Brand Registry cases.
Maintain a case log and ensure prompt resolutions.

7. Customer Support:

Respond to buyer inquiries and messages.
Handle returns, refunds, and A-to-Z claims.
Monitor and address negative feedback, requesting removals when applicable.

8. Account Health Monitoring:

Review the Account Health Dashboard daily.
Track policy violations, performance metrics, and suppression risks.
Proactively identify and escalate issues that could impact account status.

About remote-va

About remote-va: We are a dynamic team dedicated to providing exceptional virtual assistant services, specializing in Amazon account management. Our goal is to empower businesses to maximize their online presence and sales through expert support.

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