Amazon Account Manager

remote-vaRemote — Calabarzon, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements:Demonstrated experience managing Amazon Seller Central accounts. In-depth knowledge of Amazon policies and best practices. Proficiency in listings, case management, account health, and customer support. Exceptional written English and communication skills. Highly organized with a keen attention to detail. Preferred Qualifications:Basic understanding of Amazon PPC (not mandatory but advantageous).

About the job

Job Title: Amazon Account Manager

Remote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)

Join our dynamic team at remote-va as an Amazon Account Manager, where you will take charge of the daily operations of our Amazon Seller Central account. This pivotal role is centered around maintaining account health, optimizing listings, providing stellar customer support, and driving growth initiatives.

Key Responsibilities:

Content Creation for New Listings:

Develop optimized titles, bullet points, descriptions, and backend keywords.
Contribute to the structure and copy of A+ Content.
Ensure all content adheres to Amazon policies and guidelines.

Listing Optimization:

Enhance listings for SEO and conversion rates.
Refine titles, bullet points, and images based on performance metrics.
Analyze session data, conversion rates, and keyword efficiency.

Listing Management:

Oversee listings for unauthorized modifications, suppressions, or missing data.
Regularly update titles, bullet points, descriptions, and backend keywords.
Upload and manage updates for A+ Content and Brand Store.

Coupons & Promotions:

Design and manage promotional coupons and deals.
Track performance metrics and report outcomes.
Coordinate promotions with internal marketing campaigns.

Creator Connections:

Facilitate connections with Amazon Creators and Influencers.
Engage with creators for potential product collaborations.
Monitor creator content, performance, and approval status.

Case Management:

Open and manage Seller Central cases efficiently.
Address listing issues, suppressed ASINs, policy warnings, and Brand Registry matters.
Maintain a detailed case log and ensure timely resolutions.

Customer Support:

Respond promptly to buyer inquiries.
Handle returns, refunds, and A-to-Z claims.
Monitor and manage negative feedback, requesting removals when appropriate.

Account Health Monitoring:

Daily monitoring of the Account Health Dashboard.
Track policy violations, performance indicators, and suppression risks.
Proactively identify and escalate issues that may affect account status.

About remote-va

remote-va is a forward-thinking remote work company committed to excellence and innovation in the e-commerce space. We pride ourselves on fostering a collaborative and dynamic team environment that empowers our employees to thrive.

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Amazon Inventory and Demand Planner - Remote

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