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Experience Level
Experience
Qualifications
Job Requirements:Proficiency in Amazon's Platform: Strong familiarity with Amazon Seller Central, encompassing listings, FBA processes, and reporting. Customer Service Experience: Comfortable addressing customer service messages and resolving related issues. Technical Skills: Proficiency in Excel for reporting and data management, along with familiarity with communication tools such as Teams. Problem-Solving Skills: Capable of troubleshooting and efficiently resolving issues regarding listings, FBA shipments, and open cases. Attention to Detail: High level of accuracy in listings, shipments, and reporting is essential for success.
About the job
We are seeking a meticulous and proactive Amazon Administrator to become an integral part of our dynamic team. In this remote role, you will be responsible for a variety of essential Amazon-related tasks, including the management of product listings, customer service communications, FBA shipment assistance, report generation, and resolution of outstanding cases. The ideal candidate will possess a deep understanding of Amazon's platform and exhibit the ability to juggle multiple responsibilities to facilitate seamless operations.
Key Responsibilities:
Amazon Listings Creation: Develop and optimize product listings on Amazon, ensuring precision and compliance with best practices.
Solution Finder: Address issues pertaining to listings, inventory, or customer inquiries to maintain operational efficiency.
Amazon Messages: Provide outstanding customer service by responding to inquiries via Amazon messaging.
Amazon FBA Shipments: Oversee the creation and tracking of FBA shipments while resolving any related issues.
Amazon Reporting: Create and analyze reports to monitor performance, sales, and inventory metrics.
Amazon Open Cases: Keep track of and resolve any open cases, ensuring prompt resolutions.
About Remote VA
Remote VA is a forward-thinking company dedicated to providing exceptional virtual assistance services to clients worldwide. Our team is committed to excellence and ensuring smooth operations for our clients' businesses.
Full-time|Remote|Remote — Western Visayas, Philippines
Job Title: Customer Service Representative with Amazon Background – Remote, Full-TimeWe are in search of an exceptional Customer Service Representative (CSR) with a solid background in Amazon customer service to join our dynamic remote team. This full-time, permanent role is perfect for individuals who are fluent in English, quick thinkers, and possess a fri…
Full-time|Remote|Remote — Western Visayas, Philippines
Job Title: Amazon Customer Service Representative (CSR)Join our dynamic team as an Amazon Customer Service Representative where you will leverage your expertise in Amazon Seller Central to facilitate seamless daily account operations and foster excellent customer communications.Work Schedule: 10:00 am - 6:00 pm ESTKey ResponsibilitiesAddress customer emails and inquiries through Amazon Seller Central in a timely manner.Manage and resolve basic customer service inquiries related to orders, returns, and general issues.Generate, download, and upload reports via Amazon Seller Central.Maintain precise records and ensure prompt responses to customer queries.Provide support for various Amazon account-related tasks as required.
We are seeking a meticulous and proactive Amazon Administrator to become an integral part of our dynamic team. In this remote role, you will be responsible for a variety of essential Amazon-related tasks, including the management of product listings, customer service communications, FBA shipment assistance, report generation, and resolution of outstanding cases. The ideal candidate will possess a deep understanding of Amazon's platform and exhibit the ability to juggle multiple responsibilities to facilitate seamless operations.Key Responsibilities:Amazon Listings Creation: Develop and optimize product listings on Amazon, ensuring precision and compliance with best practices.Solution Finder: Address issues pertaining to listings, inventory, or customer inquiries to maintain operational efficiency.Amazon Messages: Provide outstanding customer service by responding to inquiries via Amazon messaging.Amazon FBA Shipments: Oversee the creation and tracking of FBA shipments while resolving any related issues.Amazon Reporting: Create and analyze reports to monitor performance, sales, and inventory metrics.Amazon Open Cases: Keep track of and resolve any open cases, ensuring prompt resolutions.
As a Client Services Representative Team Lead at Crewbloom, you will play a vital role in fostering direct, positive relationships with our customers. Your primary responsibility will involve addressing customer inquiries, resolving concerns, and providing comprehensive education on our client's products and services.Key Responsibilities:Respond to a minimum of 30 customer inquiries daily through email, phone, or chat, maintaining a professional and positive demeanor;Manage and resolve client cases within the client services team;Guide clients through searches, necessary forms, and the adverse action process;Support clients in setting up new user accounts, assisting during the ordering process, and training them on how to use the portal;Conduct training for new clients on the billing process;Collaborate with other departments to gather necessary information and forms from clients for conducting searches;Carry out other assigned duties as needed.Qualifications:Prior experience in a background screening company;Familiarity with verification processes including employment, education, and reference checks;Demonstrated leadership or management experience;Ability to maintain regular and punctual attendance;Capacity to thrive in a fast-paced environment;Natural problem-solving skills with a focus on creating effective solutions;Quick adaptability to changing circumstances;Strong independent work ethic while valuing teamwork;Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences;High School Diploma or equivalent required;Preferred: 1+ years of experience in a client services department within a call center environment;Proficient in G-Suite and Microsoft Office;Familiarity with Salesforce is a plus;Track record of building, nurturing, and retaining client relationships;Ability to sit for extended periods while working on a computer;Proficient in navigating multiple windows/browsers, conducting extensive internet research, and typing at least 45 WPM.Minimum Technical and Work Environment Requirements:Internet Connection:Primary internet with a minimum speed of 15 Mbps.Backup internet connection with at least 10 Mbps, capable of supporting work during power outages.Primary Device:Desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or equivalent processor.A minimum of 8 GB RAM.
Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
Full-time|Remote|Remote — Central Luzon, Philippines
Join our dynamic team at Remote VA as an Amazon PPC Specialist, where you'll be responsible for managing and optimizing our client's Amazon advertising campaigns. We seek a candidate who possesses a deep understanding of Amazon's advertising platform and is driven by data to make informed decisions. This role is vital for enhancing product visibility and driving sales on Amazon.Work Schedule: Monday to Friday, 9:00 AM - 5:00 PM EST
Join our team as a US Screening Lead, where you will play a pivotal role in ensuring the accuracy and efficiency of US background checks. You will be responsible for adhering to client expectations while complying with federal and state guidelines. As the initial point of contact for review, you will evaluate and address concerns raised by specialists, clients, vendors, or other stakeholders. You will take ownership of challenges whenever possible and escalate unresolved issues to the Support Lead or the US VP of Operations & Compliance as needed.Our client is a leading technology company based in New Zealand, specializing in pre-employment screening and hiring automation solutions. Their innovative Software-as-a-Service (SaaS) platform enables organizations to streamline their hiring processes, promoting faster, safer, and more effective decision-making.As part of their expansion into the United States, they are seeking an experienced US Screening Lead from the Philippines. This position demands a detail-oriented and proactive professional with extensive knowledge of US background screening processes, as well as a collaborative approach to ensuring quality and efficiency.This role presents an excellent opportunity for individuals looking to grow their careers and develop their skills within a diverse and dynamic team.
Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly to wholesalers and retailers. Your contributions will be crucial in fostering robust client relationships and ensuring every order is executed flawlessly.Key Responsibilities- Serve as the primary point of contact for assigned clients, addressing inquiries and providing real-time updates regarding orders, inventory, and shipping.- Coordinate the routing of orders to wholesalers, retailers, and other partners, ensuring compliance with routing guides.- Monitor and track orders using Warehouse Management Systems (WMS), proactively communicating any delays or issues.- Submit routing requests, schedule carrier pickups, and diligently follow up on shipment statuses to ensure timely deliveries.- Collaborate closely with the warehouse team to guarantee accuracy in order picking, packing, and shipping.- Manage order exceptions, such as cancellations, returns, and changes, while keeping clients informed throughout the process.- Maintain comprehensive documentation of all client communications, updates, and resolutions.- Work in partnership with the WMS Manager to enhance operational processes and service levels.RequirementsEssential Experience:- Proven routing experience with wholesalers is mandatory.- Background in a 3PL, logistics, or supply chain setting.- Knowledge of retailer compliance standards, routing guides, and shipping procedures.- Practical experience with Warehouse Management Systems (preferably Extensiv or similar platforms).Required Skills:- Strong customer service orientation with a successful track record of cultivating lasting client relationships.- Excellent verbal and written communication skills.- Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant communication tools.- Typing speed of at least 40 WPM (a typing test will be required).Benefits Work Schedule & Setup Monday to Friday | 9:00 AM – 5:00 PM EST Fully Remote / Work-from-HomeReady to Apply?Send your CV and portfolio to: mondilla.jay03@gmail.com
Join Our Team as a Customer Service Representative (CSR) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (with flexibility for evenings/weekends based on shifts)About the PositionAt Pavago, we are seeking a dedicated Customer Service Representative (CSR) to manage a high volume of customer inquiries and provide swift, high-quality support across various channels.Your Primary Responsibilities Will Include:Quickly resolving customer issuesEffectively managing ticket queuesEnsuring an exceptional customer experienceAs the first point of contact for our customers, you will ensure that every interaction is:ClearProfessionalResolved efficientlyKey ResponsibilitiesCustomer Support & Issue ResolutionHandle 50–100 tickets daily through:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive ChatSocial MediaStrive for first-contact resolution whenever possibleEscalate complex issues to Tier 2 or technical teams when necessaryTicket Management & SLA OwnershipPrioritize tickets based on urgency and SLA commitmentsMaintain thorough and accurate case notesMonitor open tickets for timely resolutionKeep ticket backlogs manageableEffective Customer CommunicationCommunicate with empathy and professionalismEnsure customers feel:HeardUnderstoodSupportedManage high-volume workloads without sacrificing qualityKnowledge Base & EfficiencyUpdate our internal knowledge base and FAQs regularlyCreate and refine response templates and macrosEnhance resolution speed and consistencyGathering Customer Feedback & InsightsCapture customer sentiment through CSAT and NPSIdentify recurring issues and trendsShare valuable insights with product and support teamsCollaboration & EscalationWork closely with:ProductEngineeringOperationsFacilitate smooth resolution of complex casesProvide constructive feedback to improve systems and workflowsCompliance & Quality AssuranceAdhere to privacy and compliance standards (GDPR, HIPAA if applicable)Maintain confidentiality of sensitive customer informationEnsure high-quality interactions across all customer engagementsAre You a Good Fit?We are looking for someone who is patient, empathetic, and...
About the Role:We are currently seeking a dedicated Research Analyst to join our dynamic team at FGC+. In this pivotal role, you will be responsible for executing independent investigations, managing investigative files for new cases, and liaising with third-party vendors. You will utilize our company portals to effectively track and store critical information and documents. If you have outstanding research and analytical abilities, coupled with exceptional verbal and written communication skills, we would love to have you on board!Key Responsibilities:Conduct investigations of varying complexity levels.Research and analyze information about companies, individuals, and events using a variety of public and proprietary databases as well as the internet.Extract vital insights and analyses from investigations and integrate them into comprehensive investigative reports.Review and prepare investigative reports to ensure accuracy and professionalism.Utilize advanced analytical skills to enhance investigative outcomes.
Full-time|On-site|Parañaque, Metro Manila, Philippines
Join our dynamic team at Tasq Work as a Customer Service Representative in Parañaque! We are in search of enthusiastic individuals who thrive in a fast-paced environment and are dedicated to providing outstanding service to our valued clients. You will leverage your communication and problem-solving skills to engage with customers effectively and enhance their experience.Key Responsibilities:Respond to customer inquiries promptly and professionally through phone, email, and chat.Resolve customer issues with a focus on achieving first-call resolution.Keep accurate records of customer interactions for future reference.Collaborate with colleagues to refine and improve customer service processes.Provide detailed product and service information to assist customers effectively.Identify and implement opportunities to elevate the customer experience.Consistently meet or exceed individual and team performance targets.Requirements:High School Graduate (Old Curriculum) with or without prior BPO experience.Fluent in both spoken and written English.Willing to work fully on-site in Parañaque.Amenable to a shifting schedule.Available to start immediately.Benefits:Complimentary Health Maintenance Organization (HMO) coverage.Dependents can also enjoy free HMO coverage.Night differential pay.Incentives based on program performance.Please note that final assignments will be contingent upon the specific company or account you will be profiled to.
Customer Service RepresentativeJob Type: Part-Time (PST Hours)About the RoleAre you a dedicated and enthusiastic professional ready to provide exceptional customer service? We are in search of a proactive Customer Service Representative who excels in delivering outstanding assistance across various platforms, including email, chat, and social media. This position is perfect for individuals who thrive in a dynamic, remote setting and are committed to creating a seamless, high-quality customer experience from beginning to end.Key ResponsibilitiesDeliver inbound customer support through email, chat, and social media channels as needed.Assist customers with professionalism and efficiency while adhering to established protocols.Evaluate and manage incoming tickets for effective resolution of customer inquiries.Process order placements, refunds, replacements, and data entry utilizing company systems.Uphold a strong customer-first mindset, demonstrating empathy, patience, and meticulous attention to detail.Efficiently navigate multiple systems while prioritizing workload effectively.Collaborate with internal and external teams on cross-functional projects, product launches, and updates.De-escalate customer issues and provide timely, effective solutions.
Full-time|On-site|Makati City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Customer Service Representative in Luzon! We are eager to bring on motivated individuals who are committed to providing outstanding service to our esteemed clients. In this role, you will utilize your communication prowess, problem-solving abilities, and customer profiling skills to ensure an exceptional client experience.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-contact resolutionMaintain accurate and detailed records of customer interactionsCollaborate with team members to enhance customer service initiativesProvide information about products and services to meet customer needsIdentify and recommend opportunities to improve the customer experience proactivelyAchieve or surpass individual and team performance objectives
About the Role: We are on the lookout for a seasoned Amazon Listings & Campaign Manager to become a vital member of our expanding e-commerce team. This position demands an extensive knowledge of SEO optimization, keyword analysis, and Amazon Ads management to craft high-impact product listings that enhance visibility and drive successful campaigns.Key Responsibilities: Develop persuasive, keyword-rich product titles, bullet points, and descriptions that boost conversion rates. Execute thorough keyword research to elevate product visibility and rankings. Oversee and refine Amazon ad campaigns to maximize ROI and enhance product performance. Track and assess product and campaign results, implementing data-driven modifications as necessary. Work collaboratively with team members to ensure listing content aligns with overarching brand messages and objectives.
Position: Amazon Case SpecialistWork Hours: 9 AM - 5 PM Pacific Standard TimeSalary: Negotiable based on experienceThe Amazon Case Specialist operates under direct supervision, adhering to company and departmental policies to provide dedicated support for clients and internal stakeholders. This role involves addressing seller challenges and promptly resolving issues via Amazon Seller Support, facilitating seamless and compliant operations on the platform.Primary Responsibilities:Prepare and submit content to Amazon using internal procedures to generate Inventory flat files.Utilize Amazon Seller Central’s Manage Inventory interface for accurate and up-to-date product data submissions.Implement category-specific updates to the Amazon marketplace through Inventory Flat Files.Collaborate with the team lead to submit cases for issue resolution during content publication, aiming for a target of approximately 125 cases submitted post-training.Escalate complex cases to Strategic Account Services for further resolution.Assist with submissions and issue resolution via partner-owned Seller Central accounts.Maintain regular communication with project stakeholders and segment leaders, ensuring project updates and deadlines are met.Track submissions and provide comprehensive updates in project management software.Develop and maintain an internal tracking system for live submissions.Stay informed about Amazon's product data management and syndication policies, communicating changes to internal teams and external partners.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join our dynamic team at Tasq Work as a Customer Service Representative in Taguig! In this fast-paced role, you will provide outstanding service to our cherished clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Address customer inquiries swiftly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong emphasis on first-call resolution.Maintain accurate and detailed records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively identify opportunities to improve the customer experience.Achieve or surpass individual and team performance metrics.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Join our dynamic team as a Customer Service Representative in Alabang! At tasq-work, we pride ourselves on providing outstanding service to our clients. Your role will involve engaging with customers through various channels, utilizing your excellent communication and problem-solving skills to address their needs effectively.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Identify opportunities to elevate the customer experience proactively.Aim to meet or exceed personal and team performance targets.
Join Our Team as a Customer Service Representative!Are you passionate about customer service and have a flair for communication? We are looking for a dedicated Customer Service Representative specializing in Apparel eCommerce. This role is fully remote and requires you to work during our peak hours of 9 AM to 5 PM EST. You will be the voice of our brand, assisting customers with their inquiries and ensuring a seamless shopping experience.Key Responsibilities:Respond to customer inquiries through email and phone with professionalism and urgency.Resolve issues related to online orders, including lost shipments, stock queries, and return processes.Understand and implement company policies to assist customers effectively.Keep detailed records of customer interactions and issues.Collaborate with other teams like inventory and logistics to resolve customer issues efficiently.Uphold a positive shopping experience through courteous and effective communication.Handle charge disputes and process refunds as necessary.
Job Title: Amazon Account ManagerRemote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)Join our dynamic team at remote-va as an Amazon Account Manager, where you will take charge of the daily operations of our Amazon Seller Central account. This pivotal role is centered around maintaining account health, optimizing listings, providing stellar customer support, and driving growth initiatives.Key Responsibilities:Content Creation for New Listings:Develop optimized titles, bullet points, descriptions, and backend keywords.Contribute to the structure and copy of A+ Content.Ensure all content adheres to Amazon policies and guidelines.Listing Optimization:Enhance listings for SEO and conversion rates.Refine titles, bullet points, and images based on performance metrics.Analyze session data, conversion rates, and keyword efficiency.Listing Management:Oversee listings for unauthorized modifications, suppressions, or missing data.Regularly update titles, bullet points, descriptions, and backend keywords.Upload and manage updates for A+ Content and Brand Store.Coupons & Promotions:Design and manage promotional coupons and deals.Track performance metrics and report outcomes.Coordinate promotions with internal marketing campaigns.Creator Connections:Facilitate connections with Amazon Creators and Influencers.Engage with creators for potential product collaborations.Monitor creator content, performance, and approval status.Case Management:Open and manage Seller Central cases efficiently.Address listing issues, suppressed ASINs, policy warnings, and Brand Registry matters.Maintain a detailed case log and ensure timely resolutions.Customer Support:Respond promptly to buyer inquiries.Handle returns, refunds, and A-to-Z claims.Monitor and manage negative feedback, requesting removals when appropriate.Account Health Monitoring:Daily monitoring of the Account Health Dashboard.Track policy violations, performance indicators, and suppression risks.Proactively identify and escalate issues that may affect account status.
