Amazon Case Specialist

lago-1Remote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements:1-3 years of experience with Amazon Seller Central or related Amazon roles. Bachelor’s degree or a combination of education and relevant experience. Familiarity with Amazon Brand Registry and Strategic Account Services, including case escalation processes. Experience with bulk image submissions via Amazon’s upload tool. Understanding of case creation using Amazon’s self-help tool. Knowledge of partial and full updates via Amazon’s Add Product via Upload tool. Proven project management skills with the ability to communicate effectively with Amazon and meet strict deadlines. Excellent listening skills; capable of understanding assignments, taking notes, and completing tasks efficiently. Adaptable and able to manage multiple tasks in a fast-paced environment. Strong computer proficiency, particularly in Google and Microsoft Office Suite.

About the job

Position: Amazon Case Specialist

Work Hours: 9 AM - 5 PM Pacific Standard Time

Salary: Negotiable based on experience

The Amazon Case Specialist operates under direct supervision, adhering to company and departmental policies to provide dedicated support for clients and internal stakeholders. This role involves addressing seller challenges and promptly resolving issues via Amazon Seller Support, facilitating seamless and compliant operations on the platform.

Primary Responsibilities:

Prepare and submit content to Amazon using internal procedures to generate Inventory flat files.
Utilize Amazon Seller Central’s Manage Inventory interface for accurate and up-to-date product data submissions.
Implement category-specific updates to the Amazon marketplace through Inventory Flat Files.
Collaborate with the team lead to submit cases for issue resolution during content publication, aiming for a target of approximately 125 cases submitted post-training.
Escalate complex cases to Strategic Account Services for further resolution.
Assist with submissions and issue resolution via partner-owned Seller Central accounts.
Maintain regular communication with project stakeholders and segment leaders, ensuring project updates and deadlines are met.
Track submissions and provide comprehensive updates in project management software.
Develop and maintain an internal tracking system for live submissions.
Stay informed about Amazon's product data management and syndication policies, communicating changes to internal teams and external partners.

About lago-1

Lago-1 is a dynamic company specializing in e-commerce solutions, providing exceptional support and advocacy for clients navigating the Amazon marketplace. Our mission is to ensure our clients achieve seamless and compliant operations on Amazon, empowering them to succeed in a competitive environment.

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