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Analyst, Clinical Operations Workforce Optimization

Remote Full-time

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Experience

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What you’ll do:Take ownership of forecasting inbound volume to Clinical Operations, categorized by team and request type. Develop and manage dynamic staffing models to guide the Clinical Operations workforce effectively.

About the job

Our mission: to eliminate every barrier to mental health.

At Spring Health, we are committed to transforming mental healthcare by removing every obstacle that hinders individuals from receiving timely assistance. Our clinically validated technology, Precision Mental Healthcare, enables us to provide the right care tailored to each person's unique needs, be it therapy, coaching, medication, or other forms of support.

We proudly collaborate with over 450 organizations, ranging from innovative startups to global Fortune 500 companies, serving 10 million individuals. Our esteemed clients include well-known brands like Microsoft, Target, and Delta Airlines, all trusting us to deliver exceptional mental health outcomes for their employees worldwide. Through our cutting-edge platform, we have achieved a net positive ROI for employers and are the only company in our sector to receive external validation of net savings for our clients.

Our success is further fueled by partnerships with prominent investors such as Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures. Following our recent Series E funding, our valuation has soared to $3.3 billion. We are just getting started, join us on our journey to make mental healthcare accessible for all.

In this role, reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Clinical Operations Workforce Optimization will ensure optimal staffing and capacity within the Clinical Operations department to efficiently meet member needs. As part of the Operations Analytics & Workforce Optimization team, within the broader Operations Intelligence function, this position is pivotal in driving effective service delivery and strategic workforce planning. This is a full-time, fully remote position, although the ability to be onsite in our NYC office once a week is preferred.

About Spring Health

Spring Health is dedicated to revolutionizing mental healthcare by eliminating barriers and ensuring everyone receives the support they need. With a strong commitment to innovation, we partner with leading organizations worldwide to provide effective mental health services.

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