API Support Specialist II

airSlatePhilippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess strong troubleshooting skills, a deep understanding of API functionality, and the ability to communicate technical information effectively to both technical and non-technical users. Familiarity with documentation processes and experience in a customer support role are essential.

About the job

Join Our Dynamic Team at airSlate

As a leading global SaaS technology company, airSlate specializes in no-code workflow automation, electronic signature, and document management solutions. Our award-winning products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empower hundreds of millions of users and over one million customers worldwide to digitize their processes and enhance operational efficiency.

With a presence in more than 20 countries and main offices in the United States, Poland, Romania, Ukraine, and the Philippines, we're in an exciting phase of growth. At airSlate, we value innovation and are committed to fostering a culture where personal and professional growth thrive.

The SignNow Team:

Our passionate and ambitious team of 140+ is dedicated to expanding our award-winning signature solution, SignNow, which supports over 28 million users globally in streamlining their document processes.

We are currently seeking an API Support Specialist II to assist in driving the next phase of our growth and success.

Work Schedule:

This position requires nighttime hours starting at 3:00 AM, comprising a 9-hour shift, including a lunch break. Public holiday work is compensated with an additional holiday coefficient.

About airSlate

airSlate is a forward-thinking SaaS technology company that empowers businesses globally to transform their workflows through innovative document management solutions. Our products are designed to streamline processes, enhance productivity, and provide significant ROI for our clients.

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Customer Support Specialist - Billing at airSlate | Philippines

airSlate

Full-time|On-site|Philippines

About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across …

Feb 1, 2024

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API Support Specialist II

airSlate

Full-time|On-site|Philippines

Join Our Dynamic Team at airSlateAs a leading global SaaS technology company, airSlate specializes in no-code workflow automation, electronic signature, and document management solutions. Our award-winning products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empower hundreds of millions of users and over one million customers worldwide to digitize their processes and enhance operational efficiency. With a presence in more than 20 countries and main offices in the United States, Poland, Romania, Ukraine, and the Philippines, we're in an exciting phase of growth. At airSlate, we value innovation and are committed to fostering a culture where personal and professional growth thrive. The SignNow Team:Our passionate and ambitious team of 140+ is dedicated to expanding our award-winning signature solution, SignNow, which supports over 28 million users globally in streamlining their document processes.We are currently seeking an API Support Specialist II to assist in driving the next phase of our growth and success.Work Schedule:This position requires nighttime hours starting at 3:00 AM, comprising a 9-hour shift, including a lunch break. Public holiday work is compensated with an additional holiday coefficient.

Mar 25, 2026

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Customer Support Representative

airSlate

Full-time|Remote|Philippines

Join airSlate as a Customer Support Representative, where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving skills. You will assist our valued clients with inquiries, resolve issues, and provide information about our products and services. Your contribution will be vital in maintaining our high standards of customer service.

Apr 30, 2026

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Customer Service and Billing Specialist

remote-va

Full-time|Remote|Remote — Davao Region, Philippines

Location: Fully Remote (Availability required from 9 AM to 5 PM EST)About Us:Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes. We are seeking a passionate Customer Service and Billing Specialist to enhance our team and ensure the seamless execution of billing operations while delivering outstanding support to our clients.Job Overview:The Customer Service and Billing Specialist will handle customer queries regarding billing, accurately process transactions, and keep meticulous records using Salesforce and Excel. The right candidate will be detail-oriented, exceptionally organized, and committed to providing top-notch customer service.Primary Responsibilities: Customer Support: Address customer inquiries concerning billing issues promptly and professionally. Communicate effectively to resolve any billing discrepancies with clear solutions. Billing Operations: Ensure accurate and efficient processing of billing transactions. Conduct account reconciliations and maintain timely billing cycles. Data Management and Reporting: Leverage Salesforce to manage customer accounts and update billing details. Create and maintain comprehensive billing reports and spreadsheets in Excel. Analyze and track billing data to identify trends and areas for improvement. Collaboration and Process Enhancement: Work collaboratively with various teams to optimize billing workflows. Provide insights and suggestions for process enhancements to boost customer satisfaction and operational efficiency. Essential Qualifications: Demonstrated experience in customer service and billing functions. Proficient in Salesforce and Microsoft Excel. Superior verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks effectively. Capability to work independently as well as collaboratively in a team setting. Must be available to work during scheduled hours: 9 AM - 5 PM EST. Benefits:What We Provide: Permanent remote work arrangement A nurturing, growth-focused work culture. Opportunities for professional development and career progression.

Feb 3, 2025

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Customer Support Specialist - Remote (Philippines)

brightwheel

Contract|Remote|Philippines

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Apr 7, 2026

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Customer Success Specialist at LevelUp | Philippines

LevelUp

Full-time|On-site|Philippines

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Feb 12, 2026

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Healthcare Billing Specialist

Winning Assistants

Full-time|$5/hr - $7/hr|Remote|Remote — Philippines

Job Opportunity: Healthcare Billing SpecialistPosition Code: GJ-MHSEmployment Type: Full-Time (40 hours a week)Working Hours: 9:00 AM – 5:00 PM Pacific Daylight TimeWork Schedule: Monday to FridayCompensation: Starting at $5 - $7 per hour, based on experienceOur client is a reputable U.S.-based healthcare billing and management firm dedicated to delivering thorough medical billing, revenue cycle management, and administrative assistance to healthcare providers. Their goal is to enhance operational efficiency, maximize reimbursements, and provide outstanding patient service.Role OverviewWe are in search of a meticulous Healthcare Billing Specialist with substantial expertise in medical billing and revenue cycle management, especially within home health agencies. This position requires a professional capable of overseeing the entire billing workflow while assisting with administrative and patient-related tasks.Familiarity with ALORA software, home health billing processes, and the review of Notices of Admission (NOAs) is strongly preferred.Key ResponsibilitiesBilling & Revenue Cycle Management (Primary Focus)Oversee complete medical billing processes, including claim submissions, follow-ups, denials, and appealsAssess and manage NOAs (Notices of Admission) for accuracy and complianceConduct home health agency billing, ensuring compliance with payer regulationsUtilize ALORA software for billing, documentation, and tracking purposesConfirm insurance eligibility and benefitsEnsure claims are precise, complete, and compliant prior to submissionAim to meet a daily KPI of 45 claim follow-upsUpload, monitor, and organize Explanation of Benefits (EOBs)Administrative & Executive SupportPrepare and uphold reports, spreadsheets, and documentationAssist with administrative tasks and operational overflowProvide executive support to facilitate seamless daily operationsPatient & Reception SupportManage calls utilizing the Nextiva VoIP systemRespond to patient inquiries in a professional and timely mannerOffer receptionist-level support as neededTools & PlatformsPreferred experience with:Billing/EHR Systems: ALORA (highly preferred), eClinicalWorks (ECW), AdvancedMD, DrChrono, WebPT, Fair Bill, Elation, TheraBillCommunication Tools: Nextiva VoIPEssential Skills & QualificationsDemonstrated experience in medical billing and revenue cycle managementHands-on experience with home health billing and NOA reviewFamiliarity with ALORA software is a significant advantageExcellent attention to detail and strong organizational skillsExceptional communication and interpersonal abilities

Mar 24, 2026

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Dental Billing Specialist - Remote Opportunity

berryvirtual

Full-time|Remote|Remote — Philippines

Join our dynamic team at berryvirtual as a Dental Billing Specialist, where you will play an essential role in the seamless management of the billing cycle. Your expertise in Revenue Cycle Management (RCM) and Accounts Receivable (A/R) will be crucial in ensuring the efficiency of our billing operations. You will handle claims processing, investigate denials, and perform comprehensive billing tasks all aimed at maximizing revenue for dental healthcare practices.Key Responsibilities: Comprehensive Revenue Cycle Management (RCM): Manage the entire billing cycle, from claims submission to final reimbursement, ensuring accuracy and efficiency at each stage. Accounts Receivable (A/R) Management: Monitor unpaid bills, conduct follow-ups on outstanding claims, and resolve collection challenges to enhance revenue. Claims Denial Investigation: Thoroughly investigate denied claims, pinpoint errors, and make necessary corrections before resubmission. Claims Resubmission: Oversee backend processes related to claim corrections and resubmissions to prevent delays in reimbursements. Document Compliance: Ensure all billing activities adhere to regulatory standards, including HIPAA compliance. Qualifications: Demonstrable experience in medical billing within the dental sector. Familiarity with claim denial management and collections practices. Excellent English communication skills, both written and verbal. Proficient in dental billing software (e.g., Eaglesoft, Dentrix, Denticon). Strong customer service orientation and critical thinking abilities. Knowledge of HIPAA regulations and commitment to patient data confidentiality. Exceptional problem-solving capabilities and ability to work independently. Willingness to accommodate US time zones (PST, EST, CST). High school diploma or equivalent is required. System and Work Setup Requirements: Internet: Minimum bandwidth of 25 Mbps with a reliable backup connection. Processor: Intel Core i5 7th Generation or higher (or equivalent). Memory: 8 GB RAM. Storage: 256 GB SSD or HDD with at least 50% free space. Webcam: 720p resolution or higher. Operating System: Windows 10 or later (or equivalent). Audio Equipment: Noise-canceling headphones or headset. Workspace: A dedicated, quiet, and organized workspace to ensure productivity. Benefits: Permanent remote work opportunities. Health Insurance coverage. 401k retirement plan options.

Jan 20, 2026

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SMB Customer Success Manager

airSlate

Full-time|Remote|Philippines

Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.

Apr 22, 2026

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Billing Specialist - Remote (Philippines)

Turnitin LLC

Full-time|Remote|Manila

As a Billing Specialist reporting to the Accounts Receivable Team Lead, you will play a vital role in ensuring accurate customer invoicing by utilizing your experience with NetSuite to convert sales orders into invoices. Your proactive communication with internal teams will be crucial in maintaining accuracy and consistency throughout the monthly billing cycle. Embrace a remote-first work culture with Turnitin, where diversity and dynamism are celebrated.Key Responsibilities:Generate and thoroughly review invoices to confirm accuracy, completeness, and compliance with company standards.Respond promptly to system exceptions to address complex billing inquiries, collaborating effectively with internal stakeholders to provide solutions.Monitor unbilled orders, evaluate performance metrics, and formally report on any identified issues.Work closely with the Orders and Sales departments to enable swift corrections of sales orders and timely issuance of credit memos.Collaborate with the Tax Department on global tax inquiries and ensure compliance in all financial transactions.Manage the service ticket queue, adhering strictly to departmental Service Level Agreements (SLAs) to resolve billing tickets on time.Ensure compliance with all documented processes and consistently secure necessary Delegation of Authority (DOA) approvals.Own a personal development plan and provide detailed quarterly reflections on your progress.Assist with ad hoc project work as required by business needs.

Mar 2, 2026

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Customer Support Specialist at Paddle | Philippines

Paddle

Full-time|Remote|Philippines

About PaddleIn the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.The RoleWe are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.

Mar 31, 2026

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Customer Support Representative - Remote in the Philippines

NeoWork

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Join the NeoWork team as a passionate and committed Customer Support Representative! In this vital role, you will be an integral part of our operations, ensuring that our clients receive outstanding support and assistance.At NeoWork, we are transforming the BPO landscape by adopting a remote-first culture and offering customizable service packages designed to meet our clients' specific requirements. Our tailored approach enables collaboration with early-stage startups, helping them establish and refine their operational processes for rapid growth.This is your chance to make a significant difference by delivering exceptional support to our clients. You will be responsible for responding to customer inquiries and resolving issues promptly and professionally. Furthermore, you will work closely with various internal teams at NeoWork to provide valuable insights and contribute to the ongoing enhancement of our services.If you possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for providing outstanding customer experiences, we encourage you to apply!

Dec 9, 2025

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Customer Support Representative at Motion | Philippines

Motion

Contract|Remote|Philippines

About MotionMotion is revolutionizing the way businesses operate by developing the first comprehensive agentic work suite tailored for everyday business needs. Unlike traditional point solutions, our platform is built with AI agents at its core, facilitating seamless project management, documentation, scheduling, communication, and more—all integrated within a single ecosystem.What sets us apart is the native integration of our AI agents, which don’t merely assist but autonomously execute tasks with full access to data and workflows. In a short span of three months, our AI Employees have scaled from $0 to achieving eight-figure annual recurring revenue, marking the beginning of an exciting journey.With prestigious backing from Y Combinator and industry leaders like Sam Altman, alongside a valuation exceeding $500 million and a rapidly expanding user base, we are poised to redefine productivity standards. We are dedicated to developing agents that enhance accuracy and dramatically increase work efficiency.At Motion, we thrive in a dynamic environment that encourages focus, learning, and rapid career growth. If you aspire to collaborate with exceptional talent, challenge your limits, and transform the landscape of AI deployment in real-world applications, you will flourish in our team.Location: Philippines (Fully Remote)Are you passionate about technology and eager to elevate customer experiences? As a Customer Support Representative, you will play a crucial role in delivering exceptional support while embracing a culture that prioritizes growth, learning, and career advancement.

Jan 24, 2024

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Technical Support Specialist at Okendo | Philippines

Okendo

Full-time|On-site|Philippines

Position Overview:Join Okendo as a Technical Support Specialist and become an essential part of our mission to empower Shopify brands with seamless platform integration and support. This role involves guiding merchants through their onboarding process by executing front-end development tasks on Shopify storefronts utilizing HTML, Liquid, CSS, and JavaScript. Your responsibilities will include installing Okendo widgets, setting up features, customizing widgets, and troubleshooting front-end issues. Collaboration with the support team, adherence to coding standards, and contributing to our documentation are vital components of this position.Your Impact:Technical Support Excellence:- Deliver prompt and effective chat and email support to merchants during onboarding, installation, and ongoing maintenance.- Complete onboarding tasks requiring front-end development skills on Shopify storefronts (HTML, Liquid, CSS, JavaScript).- Install Okendo widgets and execute feature setup, including SEO enhancements and app integrations.- Conduct post-installation and maintenance tasks for merchants.- Customize Okendo widgets, add additional components, and troubleshoot front-end bugs.- Uphold Okendo's coding guidelines to ensure the highest quality of work.- Strive for excellence in work quality for yourself and your colleagues.- Proactively request app reviews from satisfied customers.Team Collaboration:- Support fellow team members with inquiries and tasks as needed.- Help maintain and update internal technical documentation.- Escalate incidents to appropriate team members as necessary.Product Insight and Industry Engagement:- Partner with the development team to relay customer feedback and suggest potential product improvements.- Stay updated on industry trends, best practices, and emerging technologies to provide proactive support to merchants.Cross-Functional Collaboration:- Engage in cross-functional projects aimed at improving customer experience and support efficiency.- Work alongside sales and marketing teams to assist in technical aspects of pre-sales activities, including consultations and product demos.Empowerment of Okendo Merchants:- Actively participate in Okendo forums, webinars, and other channels to answer common merchant questions, share insights and best practices, and foster a supportive community.

Jan 8, 2026

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Billing Specialist - Remote (12-Month Contract, Philippines)

Turnitin LLC

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Join Turnitin LLC as a Billing Specialist on a 12-month fixed contract. In this role, you will be responsible for managing billing processes, ensuring accuracy in invoicing, and providing exceptional support to our clients. Your attention to detail and strong analytical skills will be vital in maintaining our billing integrity.As a part of our remote team, you will collaborate with colleagues across the globe, contributing to our mission of promoting academic integrity.

Mar 24, 2026

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Customer Success Specialist at onlyexperts | Remote in the Philippines

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Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Nov 16, 2024

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Technical Support Specialist - Remote Opportunity in the Philippines

Hostaway

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Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.

Mar 27, 2026

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Customer Success Specialist (Remote) | Philippines

HireHawk

Full-time|$1K/mo - $1.5K/mo|Remote|Remote — Western Visayas, Philippines

Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.Key Responsibilities:Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.Reconnect with past prospects to assess their interest in proceeding with flooring projects.Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.Accurately document detailed notes and insights from customer interactions in our tracking systems.Classify leads as hot, warm, or cold based on customer engagement.Identify and flag potential opportunities for the sales team to follow up on.Maintain precise records using spreadsheets or CRM tools.Provide valuable insights to improve our customer follow-up processes.Assist in developing a systematic outreach process and knowledge base as the role evolves.

Mar 11, 2026

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Customer Service Associate (Voice & Chat Support) - Remote - Philippines

Scale Virtually

Full-time|Remote|Remote — Philippines

Join our dynamic team at Scale Virtually as a Customer Service Associate (Voice & Chat Support). This is a fully remote opportunity tailored for professionals based in the Philippines who are available to work during US hours.We highly encourage candidates to include an introduction video with their application, as proficiency in video communication is essential for this role.Role OverviewThe Customer Service Associate plays a pivotal role in addressing customer concerns from start to finish through voice, chat, and email platforms. This position is not merely about responding; it’s about driving resolutions.As a Customer Service Associate, your primary responsibility will be to take charge of customer issues as they arise and ensure they are resolved effectively, regardless of complexity or customer frustration. Your efforts will ensure that no issue remains open-ended.In this role, you will:Manage incoming customer inquiries across multiple channels, including voice, chat, and email.Quickly diagnose issues and take decisive action rather than just documenting problems.Collaborate internally to resolve cases without redirecting customers.Consistently follow up until every case is resolved.Maintain clarity and accuracy in all interactions.Every customer interaction must culminate in one of three outcomes:Issue ResolvedEscalated with clear ownershipClosed with documented resolution attemptsIt is crucial that candidates are proactive in handling challenging conversations and are capable of thinking critically rather than relying solely on templates.Core Responsibilities1. Real-Time Customer SupportAddress inbound inquiries via voice, chat, and email.Take ownership of issues directly instead of deferring or redirecting them.Maintain control of customer interactions until a resolution or escalation is achieved.2. Issue Diagnosis & Resolution OwnershipIdentify the root cause of issues, beyond just the surface-level complaints.Act promptly to resolve issues or coordinate resolutions.Own cases until they are either fully resolved or appropriately handed off.3. Escalation with AccountabilityEscalate matters only when necessary and ensure full context is provided.Ensure escalations are clear, complete, and actionable.Follow up on escalations until resolution is confirmed.4. Follow-Up Until ClosureRe-contact customers or internal teams diligently until all issues are resolved.Avoid leaving tickets open due to silence or delays.Ensure every case concludes with a defined outcome.5. CRM / Ticketing DisciplineDocument all interactions transparently and promptly.Keep ticket statuses accurate at all times.Maintain organized and audit-ready records.

Apr 10, 2026

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Remote Medical Billing Specialist

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Full-time|Remote|Remote — Metro Manila, Philippines

Join our innovative team at Remote VA as a Remote Medical Billing Specialist. In this exciting role, you'll be tasked with managing and processing medical claims while ensuring timely and precise billing for both insurance companies and patients. The ideal candidate will exhibit exceptional organizational skills, have strong communication abilities, and demonstrate a comprehensive understanding of medical billing protocols.Key Responsibilities:Accurately prepare and submit medical claims to a variety of insurance providers.Review and verify claims to ensure all information is complete and correct.Follow up on outstanding claims and promptly resolve any billing issues.Communicate effectively with healthcare providers and insurance companies to address queries and discrepancies.Post payments, manage adjustments, and reconcile accounts as needed.Stay informed about current billing regulations, insurance policies, and compliance standards.Generate and provide reports on claims submissions, payments, and denials.

Feb 25, 2026

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