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Experience Level
Experience
Qualifications
Strong analytical and problem-solving skills. Experience in application support or production support roles. Proficiency in SQL and familiarity with database management. Excellent communication skills and ability to work collaboratively with cross-functional teams. Knowledge of ITIL processes is a plus.
About the job
We are seeking a dynamic and detail-oriented Application and Production Support Analyst to join our growing team in Charlotte, North Carolina. In this role, you will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of our applications in a production environment.
About Collabera
Collabera is a leading technology consulting and workforce solutions company, dedicated to delivering innovative solutions and exceptional talent to our clients. Join us and be part of a team that values integrity, excellence, and growth.
About Us:Datacor is a premier provider of innovative software solutions, encompassing ERP, CRM, Asset Tracking, Simulation, and Formulation for the process manufacturing industry. Our mission is to empower the sector with advanced software tools, driving progress through user-friendly, sophisticated products that address our customers' most challenging issue…
Full-time|Remote|Remote — Tampa, Florida, United States
Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.
Job DescriptionJoin Computer World Services Corp. (CWS), a leading provider of engineering solutions in the National Capital Region (NCR). We are currently seeking a highly skilled Project Manager Team Lead for Mission Applications Support. This critical role involves overseeing complex and high-risk projects, ensuring the seamless planning, design, testing, implementation, and deployment of cutting-edge Information Technology (IT) solutions to fulfill diverse customer needs.The successful candidate will facilitate smooth transitions to state-of-the-art solutions that comply with stringent security standards, while also providing comprehensive operations and maintenance for development and testing environments. This position is solely focused on managing mission-specific systems and applications.
Role overview The Application Support Engineer - Project/Production Lead at Sopra Steria focuses on both project delivery and production support. The role involves troubleshooting and supporting applications, with an emphasis on strengthening infrastructure and cloud services. Key responsibilities Collaborate with cross-functional teams to ensure smooth daily operations. Lead and support application projects throughout their lifecycle. Identify and resolve technical issues within production environments. Suggest and contribute to enhancements for infrastructure and cloud-based systems. Location Candidates from any city are eligible for this position.
Join Honeycomb Insurance as an Application Support Engineering Team Lead where you will be at the forefront of our technology-driven insurance solutions. In this pivotal role, you'll lead a talented team to ensure the seamless operation of our applications while enhancing user experience and operational efficiency.
We are seeking a dynamic and detail-oriented Application and Production Support Analyst to join our growing team in Charlotte, North Carolina. In this role, you will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of our applications in a production environment.
Join our team as the Director of Product and Application Support, where you will play a vital role in developing processes and training programs that empower both customers and team members to effectively troubleshoot technical issues.Deliver exceptional technical assistance via incoming calls, emails, and live chats, addressing customer inquiries, software functionalities, and performance challenges.Resolve customer issues through collaboration with QA and Engineering teams, ensuring prompt ticket closure.Act as the primary point of escalation for all application support representatives, providing guidance and support.Ensure timely responses and resolutions to outages, minimizing customer impact.Contribute to the product knowledge base and assist in creating comprehensive troubleshooting documentation.Provide coaching and identify training opportunities for both new and existing employees within the department.Oversee key performance metrics, including KPIs, ensuring high standards of speed, quality, and, most importantly, customer satisfaction.Demonstrate the ability to multitask and prioritize effectively to maintain productivity levels.Collaborate with senior leadership to set strategic direction and facilitate team meetings.Analyze data trends and user feedback to identify areas for enhancing support engagement and proactively supporting users.Engage frequently with subordinates, customers, and peer group managers to align on overall team objectives across functional areas.Identify and recommend improvements to processes, policies, and systems to optimize accuracy and efficiency, while adhering to global corporate requirements.Monitor SLAs and generate regular performance reports.Supervise a team of up to 15 employees.
Join our dynamic team at stemxpert1 as an Application Support Engineer, where you will play a crucial role in ensuring the smooth operation of our applications and providing exceptional support to our clients. You will troubleshoot issues, optimize performance, and work closely with cross-functional teams to enhance our software solutions.
About EngineAt Engine, we’re revolutionizing business travel, making it more personalized, rewarding, and effortless. For too long, managing travel and expenses has been a tedious and fragmented process — we’re here to change that. We envision a future of travel that is seamless, powered by technology that delights customers at every turn. Our platform integrates corporate travel, a robust charge card, and advanced spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies trust Engine to support more than 1 million travelers and facilitate billions in annual bookings. With a positive cash flow and rapid growth, we combine exclusive Engine-only rates, industry-leading rewards, and smart automation to help businesses save money while providing world-class personalization and convenience.Supported by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, receiving accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.Your Mission:As a vital member of the Engine team, you will thrive in an environment where innovation meets collaboration. Here’s what you will oversee:Deliver expert-level support and manage escalations from Member Support regarding flight operations, ticketing intricacies, and booking challenges.Employ your deep expertise in GDS (Amadeus) and NDC reservation systems to identify errors, rectify failures, and assist with complex bookings.Hold a comprehensive understanding of airline policies concerning schedule adjustments, voluntary changes, and Irregular Operations (IROPS) to facilitate timely and accurate decision-making.Work alongside internal teams and external airline partners to create and implement training and continuous learning initiatives for BPO staff.Maintain a thorough grasp of airline regulations, procedures, and industry standards to ensure compliance and operational precision.Analyze trends in escalations to pinpoint recurring issues and propose process enhancements or training requirements.Act as a liaison between BPO teams and operational stakeholders to optimize communication and elevate service quality.Document resolutions, workflows, and best practices to develop a knowledge base for ongoing team reference.Engage in cross-functional projects aimed at optimizing flight support.
Join our dynamic team as a Production Application Support Specialist, where you will leverage your expertise in SQL, Unix, and scripting to provide vital application support within a large enterprise environment. Familiarity with Hyperion, Control-M, or Autosys is highly desirable. This role is essential in ensuring operational excellence and reliability of application processes.
We are seeking a dedicated and detail-oriented Production Support Lead to join our dynamic team at Sonsoft Inc. In this role, you will be responsible for overseeing production support activities, ensuring seamless operations, and enhancing system performance. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and provide high-quality support to our end-users.
Join Freeform Future Corp as a Lead Applications Engineer specializing in the automotive sector. In this critical role, you will spearhead innovative solutions, ensuring the seamless integration of advanced technologies into our automotive applications. Your expertise will drive our projects forward, collaborating with cross-functional teams to deliver high-quality results.
About the Role Adaptive Security is looking for a Lead Application Security Engineer in NYC. This position shapes how we defend our software against threats, guiding security strategy and execution across our applications. What You Will Do Lead the design and rollout of security measures for software applications Develop and refine security strategies to address emerging risks Work closely with teams to uphold strong security standards Ensure our practices align with industry regulations and compliance requirements What Matters Here Deep experience in application security Ability to guide teams and set technical direction Commitment to both proactive defense and regulatory compliance
Join our dynamic team at StemXpert as an Application Support Engineer. In this role, you will be at the forefront of supporting our innovative applications, ensuring optimal performance and user satisfaction. You will troubleshoot issues, collaborate with development teams, and provide exceptional customer service.
Join Freeform Future Corp as a Lead Applications Engineer in the dynamic field of robotics. In this pivotal role, you will spearhead the design and implementation of cutting-edge robotic applications that revolutionize industries. Collaborate with cross-functional teams to drive innovation and enhance our product offerings.
Join Northwestern Mutual as a Lead Application Engineer, where you will spearhead innovative digital solutions in the insurance and financial services sectors. In this role, you will collaborate with cross-functional teams to design, develop, and implement cutting-edge applications that enhance our customer experience. Your expertise will guide the technical direction of projects, ensuring the delivery of high-quality software products that meet both business and user needs.
Join our dynamic team as an Application Support Engineer where you will play a pivotal role in maintaining and enhancing our software applications. You will collaborate with cross-functional teams to troubleshoot issues and implement solutions that ensure optimal performance. Ideal candidates will possess strong analytical skills and a passion for technology.
Full-time|$120K/yr - $185K/yr|On-site|Issaquah, WA
SanMar recognizes the value each person brings to the team. The Application Support Manager shapes how support and service are delivered across the business, with a focus on collaboration and growth. Role overview This position leads a team of Application Support Analysts. Responsibilities include hiring, coaching, and mentoring, all aimed at building a supportive environment. Strong experience in application support is required, especially in e-commerce platforms, systems integration, troubleshooting, and service management. Main responsibilities Manage the Application Support team, including hiring, resource planning, coaching, and performance reviews. Oversee trouble ticket workflows, prioritize issues, and ensure timely escalation and resolution. Mentor team members to support skill development and career growth. Collaborate with senior leadership to shape the strategic direction for Application Support. Participate in IT leadership efforts, sharing best practices across teams. Track and report on key performance metrics for the Application Support team. Create and assign documentation for troubleshooting and new features to support cross-training. Work with customers and stakeholders to clarify support needs and meet objectives. Communicate proactively with customers to manage expectations and resolve escalations. Promote a collaborative, customer-focused team culture. Perform other duties as assigned and follow all company policies and standards. Location This role is based in Issaquah, WA.
Why Join Xogene?At Xogene, we are at the forefront of transforming clinical trial transparency with cutting-edge AI-driven solutions. Our team of dedicated professionals is reshaping how top pharmaceutical and life sciences companies approach regulatory compliance. If you are passionate about tackling intricate challenges in a dynamic environment that prioritizes impactful and rewarding work, we would love to hear from you.Position OverviewAs we grow, we are in search of an experienced Product Support Lead to enhance and oversee our product support operations. This pivotal role will involve managing a team of Product Support Analysts addressing Tier 2 technical issues, acting as the primary escalation point and strategic link between our Product and Support teams.This role demands a proactive leader with a strong sense of ownership and urgency—someone dedicated to driving issues towards resolution, removing obstacles for the team, and ensuring that no critical customer issue is overlooked. You will oversee the entire support operations process, from designing workflows and managing SLAs to mentoring the team and handling customer escalations, all while ensuring a consistently high-quality experience for our clients.
Full-time|$100K/yr - $130K/yr|On-site|Greenwich, Connecticut, United States
Note: This position does not provide visa sponsorship now or in the future.iCapital Network is seeking a motivated Associate Application Support Engineer to join our expanding Data Support team. This pivotal role focuses on production support, where you will leverage your technical troubleshooting skills, particularly in SQL and site administration, to assist our customer support team. You will also collaborate with our Product Development and Engineering teams to address customer requests and technical issues.Key ResponsibilitiesConduct root cause analysis of production issues by utilizing SQL to analyze data and collaborate with the Production Support and Engineering teams to resolve technical challenges.Act as the primary liaison, working cross-functionally with clients, fund administrators, and business units to manage and rectify data discrepancies.Partner with Product Managers to define and implement data projects for existing and new features and workflows.Create exception management tools to enhance data quality control and develop metrics and dashboards to guide stakeholders in prioritizing resolutions.Draft business and technology requirement documents to assist Engineering teams in developing new features or addressing issues.Gain a comprehensive understanding of organizational data flows and their impact on business processes.Write test cases and execute User Acceptance Testing (UAT) to ensure issues are effectively identified and resolved.