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Application Support Engineer at Dexterity | Redwood City

DexterityRedwood City
On-site Full-time

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Experience Level

Experience

Qualifications

- Strong problem-solving skills and a passion for technology.- Experience with software debugging and data analysis.- Excellent communication skills, with the ability to convey complex technical details to a non-technical audience.- Ability to work collaboratively in a fast-paced environment.- A proactive approach to identifying and resolving issues.

About the job

At Dexterity, we envision a world transformed by robots, where our innovative technology allows individuals to engage in creative and problem-solving roles, while robots tackle repetitive and physically demanding tasks. Our focus begins with warehouse automation, a crucial area where enhanced supply chains make a significant difference in the lives of countless individuals and businesses globally.

Our advanced full-stack robotics systems are designed to pick, move, pack, and collaborate with human-like precision, awareness, and learning capabilities. With over 15 million goods already processed in production, our software-driven, hardware-agnostic systems are a testament to our customer-centric approach.

Our guiding principle is straightforward: How can we empower our customers to achieve what they never thought possible with the help of robots? Backed by prestigious investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity is rapidly emerging as a leader in the robotics industry.

We pride ourselves on our diverse and multidisciplinary team, which thrives on a culture of passion, trust, and commitment. Join us at Dexterity and contribute to making intelligent robots a reality!

Role Overview:
As an Application Support Engineer, you will serve as the vital link between Dexterity’s New Product Introduction (NPI) and our deployed AI applications, directly influencing our customers' essential operations. Your primary responsibility will be to ensure seamless production site functionality, swiftly resolving intricate software issues to prevent performance disruptions while providing valuable feedback to our Engineering team for ongoing enhancement.

You will immerse yourself in logs, data-driven results, and configuration states; develop workarounds or scripted patches; and collaborate closely with the Technical Assistance Center (Tier 1), Product Support (hardware), and Engineering (Tier 3).

This position is perfect for engineers who enjoy debugging live systems, translating technical concepts for non-experts, and delivering effective solutions rapidly, all while laying a foundation for a future transition into Hardware or Software Engineering. The role demands a blend of field readiness, software debugging, data analysis, and direct collaboration with both internal engineering and customer-facing teams.

About Dexterity

Dexterity is a pioneering robotics company dedicated to revolutionizing warehouse automation through our intelligent robotic systems. We focus on enhancing supply chain resilience and efficiency, aiming to empower businesses and improve lives across the globe.

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