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Experience Level
Experience
Qualifications
To succeed in this role, you should possess:A degree in Computer Science, Software Engineering, or a related discipline.1-2 years of experience in Application Support, System Administration, Software Quality Assurance, or DevOps. Strong system administration skills, especially in Linux environments (Windows experience is advantageous). Proficiency in MySQL and familiarity with Oracle or MongoDB. Experience in automation testing and scripting languages is a plus. Familiarity with monitoring tools such as Nagios, Grafana, and NewRelic. Effective communication skills in both Greek and English, both written and spoken. A commitment to teamwork and valuing collective success over individual accomplishments.
About the job
Join INTRALOT as an Application Support Engineer
Your Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:
Monitoring and addressing open production issues at the second level within specified timeframes.
Immediately initiating a "Problem" report when the root cause of an incident is not identified.
Performing advanced troubleshooting for production incidents and issues.
Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.
Reproducing incidents and validating fixes through regression testing.
Contributing to root cause analysis initiatives to prevent future outages or quality problems.
Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.
About INTRALOT
INTRALOT, established in 1992 and publicly listed, is a leading provider of gaming solutions and operates in 40 regulated jurisdictions worldwide. Our global team of approximately 1,700 employees is dedicated to redefining innovation and quality in the lottery and gaming sector while assisting operators in generating funds for worthwhile causes. In 2025, INTRALOT was recognized as one of the top ten most attractive employer brands in Greece. We have received the esteemed WLA Responsible Gaming Framework Certification from the World Lottery Association, reinforcing our commitment to integrity and enjoyment in our work.
Join Our TeamAllwyn Lottery Solutions is a renowned leader in the realm of digital lottery and gaming, proudly operating as a subsidiary of the Allwyn Entertainment Group. Our multinational presence spans across Austria, the Czech Republic, Greece, Cyprus, and Italy.Our core mission is to enrich the gaming experience for everyone by leveraging advanced techn…
Become a Key Player as a Senior Application Support Engineer at INTRALOTYour Mission:As a Senior Application Support Engineer, you will be instrumental in ensuring our applications run smoothly and reliably. You will tackle complex production challenges, contribute to system enhancements, and guide junior engineers. Your key responsibilities include:Diagnosing and resolving production incidents at the 2nd level within established SLAs.Conducting root cause analyses (RCA) to identify and address recurring issues.Improving and optimizing our existing monitoring and alerting systems, including Nagios, Grafana, and NewRelic.Partnering with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Reproducing incidents in testing environments and validating solutions prior to deployment.Managing problem tracking and resolution to facilitate continuous service improvements.Offering mentorship and technical assistance to junior team members.
Elevate Your Career with INTRALOT as a Senior Application Support EngineerRole Overview:As a Senior Application Support Engineer, you will be instrumental in maintaining the reliability and seamless functionality of our applications. Your expertise will be crucial in addressing intricate production challenges, driving system enhancements, and guiding junior team members.Diagnosing and resolving production incidents at the 2nd level, adhering to agreed Service Level Agreements (SLAs).Conducting root cause analysis (RCA) to pinpoint and alleviate recurring issues.Improving and refining existing monitoring and alerting systems, utilizing tools such as Nagios, Grafana, and NewRelic.Collaborating with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Simulating incidents in test environments and confirming fixes prior to deployment.Managing problem tracking and resolution, ensuring ongoing service improvement.Providing mentorship and technical support to junior team members.
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G4S Telematix, part of the renowned Global G4S & Allied Universal Group, stands as a leader in integrated security solutions, boasting over 20 years of expertise in delivering exceptional Monitoring & Response services tailored to secure your mobility.Our innovative solutions merge cutting-edge tracking and sensing technologies with an advanced software platform, all supported by our 24/7 Secure Operations Center. We provide comprehensive monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.Position: Level 3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for an enthusiastic and skilled Level 3 Application Support Engineer to become a vital part of our Technology team. In this dynamic role, you will be pivotal in developing and supporting both internal and client-facing software applications. Your focus will be to uphold the design, quality, and reliability of our solutions through meticulous QA, testing, and assessment procedures.
Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.
Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.
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About InfiterraJoin us in revolutionizing the subscription economy by streamlining the delivery of subscription services.Infiterra empowers IT distributors, Managed Service Providers (MSPs), and telecommunications companies to thrive in the subscription landscape. Our cutting-edge subscription commerce platform automates and integrates subscription workflows—from quote to billing—enhancing operational efficiency, ensuring billing accuracy, and enabling scalable growth.As a recognized global frontrunner in subscription commerce, Infiterra melds innovation, performance excellence, and trusted expertise to assist our partners in their transformation and growth journeys.About the RoleWe are seeking a proactive Senior Application Security Engineer who will embed security into our software design, development, and operational processes—not as an afterthought, but as an integral part of our daily engineering practices. You will engage directly with product and engineering teams to identify risks early, enhance secure-by-design methodologies, and consistently elevate our application security standards. This role is highly practical, closely interfacing with code and architecture, and deeply integrated into the Software Development Life Cycle (SDLC).Your ResponsibilitiesIntegrate security within the SDLCIncorporate security measures across all SDLC phases: requirements gathering, design, implementation, testing, deployment, and maintenance.Collaborate closely with engineering teams to ensure adherence to secure development practices.Evaluate security controls for new features, services, and architectural modifications.Threat Modeling and Secure DesignFacilitate threat modeling sessions (e.g., STRIDE) for both new and existing systems.Identify potential threats, attack vectors, misconfigurations, and insecure design patterns.Work alongside engineers to ensure systems adhere to secure-by-design principles.Secure Code and Architecture ReviewsConduct security-focused code reviews to pinpoint vulnerabilities and risky implementations.Offer clear and actionable guidance on secure coding patterns and best practices.Assess application and system architectures from a security standpoint.Security Testing and Tooling
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About UsAt Upstream, we are at the forefront of mobile technology innovation, empowering 1.2 billion consumers with cutting-edge solutions. As the digital landscape expands, we partner with businesses to enhance their digital capabilities, optimize user experiences, engage customers effectively, and drive revenue growth.Our performance marketing strategies are unparalleled, as our elite marketers and engineers craft exceptional digital journeys through a unique omnichannel marketing approach. We proudly collaborate with industry leaders across various sectors such as Telecommunications, Insurance, Education, Fast-Moving Consumer Goods, and Retail, serving over 45 countries across Latin America, Africa, the Middle East, and Southeast Asia.About the RoleWe are seeking an enthusiastic Technical Support Engineer to join our dynamic Technical Support team in Athens, Greece. In this role, you will play a vital part in ensuring the stability and reliability of Upstream's infrastructure, which encompasses hardware, software, and applications critical to our revenue-generating projects, operating 24/7 in a rotational shift model.Your responsibilities will include monitoring our infrastructure, swiftly identifying and resolving issues, providing support to both internal and external users, and contributing to our ongoing automation initiatives to enhance operational efficiency.Main Responsibilities:Continuously monitor the Upstream infrastructure, adhering to standard procedures and utilizing available tools.Promptly report, identify, and investigate issues, responding accurately to system errors.Follow established protocols for escalating incidents to the appropriate second-level support teams.Ensure all incidents are accurately recorded and closed in a timely manner.Generate standard reports and maintain high-quality outcomes.Complete operational tasks and respond to ad-hoc requests promptly while ensuring quality results.Deliver technical support by effectively managing and resolving customer inquiries.Review and provide feedback on documentation, suggesting improvements and utilizing scripting skills in Python, Bash, or other languages to automate routine tasks.
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Join Renesas Electronics Corporation as a Digital Online Field Applications Engineer and become a key player in delivering innovative solutions to our clients. In this role, you will be responsible for providing technical support, engaging with customers, and working closely with our product development teams to ensure the successful implementation of our digital technologies. Your expertise will play a critical role in enhancing customer satisfaction and driving the adoption of our products in the market.
Join our dynamic team as a Senior QA Engineer at a leading American EdTech company, a pioneer in the industry since the 1990s. You will play a crucial role in ensuring the quality and performance of high-traffic native applications across iOS, Android, and Desktop platforms, utilized by millions of users globally.We are seeking a skilled engineer with a solid grasp of client-server architecture, capable of diving into microservices, and adept at analyzing logs to pinpoint core issues effectively.
Role overview Speechify seeks a Senior Software Engineer with experience in Windows and desktop applications for its Athens, Greece office. The focus is on building software that enhances user experience and accessibility for a broad audience. What you will do Design, develop, and maintain desktop applications for Windows platforms Collaborate with colleagues across teams to deliver high-quality software Contribute to technical decisions and help guide project direction Work to ensure applications are scalable, efficient, and reliable
Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!
