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Experience Level
Entry Level
Qualifications
The ideal candidate will have a strong willingness to learn and a basic understanding of IT principles. Proficiency in troubleshooting and excellent communication skills are essential. A passion for technology and customer service will set you apart.
About the job
Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications.
Role overview
The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure customers can use Devexperts’ products without interruption.
What you will do
Respond to customer inquiries about application functionality
Troubleshoot technical problems as they arise
Assist clients in navigating and using Devexperts’ software
Requirements
Interest in technical support and problem solving
Strong communication skills
Ability to work onsite in Sofia
About Devexperts
Devexperts is a leading provider of financial software and services, dedicated to delivering cutting-edge solutions to our clients. Our team is composed of talented individuals who thrive in a collaborative environment, committed to excellence and innovation.
Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications. Role overview The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure cu…
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Yotpo is at the forefront of transforming trust and loyalty in the eCommerce landscape. Leveraging AI-driven Reviews and Loyalty solutions, we empower brands to convert casual browsers into dedicated customers and advocates. With trusted integrations across the eCommerce ecosystem and a robust network of over 30,000 global brands, Yotpo delivers unparalleled omnichannel experiences that enhance conversion rates, foster customer relationships, and drive sustainable growth.Our mission is to help brands cultivate lifelong customer loyalty through innovative reviews and loyalty solutions.We operate globally, with teams in the US, Canada, UK, Israel, Bulgaria, and Australia, and we are continually expanding. Our primary focus is to provide the best technology available in the industry.Excited to learn more? Check out our latest brand video.If this sounds appealing to you, keep reading—we are on the lookout for top talent!About the RoleAs a Tier 2 Technical Support Engineer, you will be an integral part of our global support team. Your responsibilities will include addressing complex technical challenges, serving as a pivotal escalation point for the support team, and collaborating closely with Product and R&D teams to identify root causes and develop effective long-term solutions.This position extends beyond merely resolving tickets; we seek an individual who demonstrates strong ownership, sound judgment, and the capability to bring clarity to complex situations. You will help identify systemic issues, enhance support operations, and contribute to the broader team’s growth through knowledge sharing, mentorship, and cross-functional collaboration.
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If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!
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Full-time|On-site|Sofia, Sofia (stolitsa), Bulgaria
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