Application Support Engineer

BlabsCairo, Cairo Governorate, Egypt

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.1-2 years of experience in Application Support or a similar IT role, preferably in a retail or Fintech setting. Strong familiarity with retail and fintech systems, including POS, inventory management, loyalty programs, microfinance applications, and supply chain platforms. Hands-on experience with ERP systems, ideally Microsoft Dynamics (AX or D365). Proficient in DB2, PostgreSQL, and Microsoft SQL databases, with capabilities in writing queries and analyzing log data. Basic knowledge of APIs and system integrations is advantageous. Exceptional problem-solving skills, familiarity with incident management, ITIL V4, an Agile mindset, and a commitment to customer satisfaction. Strong command of English, both written and spoken, to effectively communicate with technical teams and business stakeholders. Able to excel in a fast-paced, high-demand retail environment.

About the job

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.

Key Responsibilities:

Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.
Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.
Collaborate with IT and business users to identify root causes and implement effective solutions.
Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.
Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.
Support data integration and flow across systems (e.g., POS, ERP, CRM).
Conduct regular system health checks, monitor logs, and uphold system performance standards.
Provide end-user training and support, creating training materials as necessary.

About Blabs

At Blabs, we foster a collaborative and creative work environment. Our office features innovative workspaces and a well-equipped kitchen, promoting teamwork and community among our employees. We value flexibility, allowing you to choose whether to work from home or in the office, with lunch subsidies available for on-site team members.

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Application Support Engineer

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Full-time|On-site|Cairo, Cairo Governorate, Egypt

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.

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