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Experience Level
Entry Level
Qualifications
Bachelor's Degree in Computer Science or a related field preferred. Strong analytical and problem-solving skills. Excellent communication abilities, both verbal and written. Experience with application support and troubleshooting. Familiarity with programming languages and databases is a plus.
About the job
Join our dynamic team at StemXpert as an Application Support Engineer. In this role, you will be at the forefront of supporting our innovative applications, ensuring optimal performance and user satisfaction. You will troubleshoot issues, collaborate with development teams, and provide exceptional customer service.
About StemXpert
StemXpert is a leading technology company focused on delivering cutting-edge solutions to enhance user experiences. We pride ourselves on fostering a collaborative and innovative work environment where talent thrives and ideas flourish.
About Us:Datacor is a premier provider of innovative software solutions, encompassing ERP, CRM, Asset Tracking, Simulation, and Formulation for the process manufacturing industry. Our mission is to empower the sector with advanced software tools, driving progress through user-friendly, sophisticated products that address our customers' most challenging issue…
Join our dynamic team at stemxpert1 as an Application Support Engineer, where you will play a crucial role in ensuring the smooth operation of our applications and providing exceptional support to our clients. You will troubleshoot issues, optimize performance, and work closely with cross-functional teams to enhance our software solutions.
Full-time|Remote|Remote — Tampa, Florida, United States
Lead Application Support EngineerLocation: RemoteWe are in search of a Lead Application Support Engineer to spearhead the operational support and enhancement of our Corporate Service applications. This pivotal role involves providing hands-on second-level support, addressing escalations from the Help Desk, and ensuring the stability, security, and performance of essential business systems.Additionally, the role entails leading a small, remote team consisting of one Support Engineer based in London and another nearshore/local Support Engineer to guarantee prompt and quality support delivery.Key ResponsibilitiesTeam LeadershipGuide and mentor a team of support engineers (London & nearshore/local)Oversee daily workload and ticket resolution, ensuring efficient project processes.Establish and promote best practices in troubleshooting, documentation, and communication.Application Support & OperationsCoordinate the lifecycle of application patching, version upgrades, and routine maintenance for custom and vendor applications, including creating status reports, developing schedules for deliverables, and deploying fixes.Provide second-level support for Legal and Corporate Service applications.Address escalations from the Help Desk and manage requests from end users.Diagnose and resolve bugs, escalating to development teams when necessary.Monitor system automated tests and health checks, creating action plans for identified issues.Ensure system stability, performance optimization, and data integrity.Technical ResponsibilitiesCarry out scheduled maintenance tasks to keep applications running smoothly.Support and troubleshoot web applications, web servers, and database connectivity.Comprehend how web servers and databases interact across client/server environments.Manage group-based security and user access controls.Support process improvements and contribute to automation initiatives.Continuous ImprovementAnalyze incident trends to identify improvement opportunities and incident prevention strategies.Document standard operating procedures, best practices, and known error resolutions.Recommend enhancements to application lifecycle management and support models.
Join our dynamic team at StemXpert as an Application Support Engineer. In this role, you will be at the forefront of supporting our innovative applications, ensuring optimal performance and user satisfaction. You will troubleshoot issues, collaborate with development teams, and provide exceptional customer service.
Join our dynamic team as an Application Support Engineer where you will play a pivotal role in maintaining and enhancing our software applications. You will collaborate with cross-functional teams to troubleshoot issues and implement solutions that ensure optimal performance. Ideal candidates will possess strong analytical skills and a passion for technology.
Full-time|$100K/yr - $130K/yr|On-site|Greenwich, Connecticut, United States
Note: This position does not provide visa sponsorship now or in the future.iCapital Network is seeking a motivated Associate Application Support Engineer to join our expanding Data Support team. This pivotal role focuses on production support, where you will leverage your technical troubleshooting skills, particularly in SQL and site administration, to assist our customer support team. You will also collaborate with our Product Development and Engineering teams to address customer requests and technical issues.Key ResponsibilitiesConduct root cause analysis of production issues by utilizing SQL to analyze data and collaborate with the Production Support and Engineering teams to resolve technical challenges.Act as the primary liaison, working cross-functionally with clients, fund administrators, and business units to manage and rectify data discrepancies.Partner with Product Managers to define and implement data projects for existing and new features and workflows.Create exception management tools to enhance data quality control and develop metrics and dashboards to guide stakeholders in prioritizing resolutions.Draft business and technology requirement documents to assist Engineering teams in developing new features or addressing issues.Gain a comprehensive understanding of organizational data flows and their impact on business processes.Write test cases and execute User Acceptance Testing (UAT) to ensure issues are effectively identified and resolved.
Join our dynamic team as an Application Support Engineer specializing in Linux systems. In this role, you will provide essential support to our applications, ensuring optimal performance and functionality. Your expertise will help troubleshoot and resolve issues while collaborating closely with development teams to implement effective solutions.
Join our dynamic team at StemXpert1 as an Application Support Engineer/Build Engineer. In this pivotal role, you will provide technical support for our applications and assist in the build process, ensuring seamless functionality and performance. Your expertise will contribute to enhancing the user experience and optimizing application performance.
We are seeking a dynamic Applications Engineering & Technical Support Scientist to join our innovative team in Minneapolis. This role is pivotal in providing technical assistance and support to our clients, ensuring they maximize the use of our products. You will be responsible for troubleshooting issues, developing solutions, and enhancing customer satisfaction through effective communication and technical expertise.
StemXpert1 is seeking a dedicated and knowledgeable Level 2 Application Support Engineer to join our dynamic team in Stamford, Connecticut. In this role, you will be responsible for providing exceptional support for our software applications, assisting users with troubleshooting and issue resolution, and ensuring optimal system performance.The ideal candidate will possess a strong understanding of application support processes, excellent problem-solving abilities, and a commitment to customer satisfaction. You will work closely with other engineering teams to identify and resolve complex issues, while also helping to enhance application functionality.
Join our dynamic team as an Application Support Engineer, where you'll play a pivotal role in providing exceptional application support while collaborating on innovative projects across various departments.Engage with teams in Software Development, Technical Marketing, Customer Training, and Consulting to enhance your technical expertise and professional growth.Deliver high-level application support to customers, resolving intricate technical issues related to MATLAB, Simulink, and our comprehensive product suite.Focus on specialization and skill development within your domain and product suite.Seize opportunities to cultivate leadership abilities by mentoring others and spearheading process improvement initiatives.
Join our dynamic team as an Application Support Specialist, where you will report directly to the Application Support Manager. In this pivotal role, you will deliver exceptional technical support and troubleshooting for various software applications within our organization. Collaborating closely with end-users, IT teams, and external vendors, you will play a crucial role in resolving application-related challenges, ensuring seamless system functionality, and enhancing the overall user experience.Your primary focus will be on supporting our applicant tracking system (ATS), internal business applications, and our unique managed services platform/vendor management system (MSP/VMS). You will also assist in application upgrades through testing, validation, and user training to ensure a smooth transition and continued operational efficiency.
At Dexterity, we envision a world transformed by robots, where our innovative technology allows individuals to engage in creative and problem-solving roles, while robots tackle repetitive and physically demanding tasks. Our focus begins with warehouse automation, a crucial area where enhanced supply chains make a significant difference in the lives of countless individuals and businesses globally.Our advanced full-stack robotics systems are designed to pick, move, pack, and collaborate with human-like precision, awareness, and learning capabilities. With over 15 million goods already processed in production, our software-driven, hardware-agnostic systems are a testament to our customer-centric approach.Our guiding principle is straightforward: How can we empower our customers to achieve what they never thought possible with the help of robots? Backed by prestigious investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity is rapidly emerging as a leader in the robotics industry.We pride ourselves on our diverse and multidisciplinary team, which thrives on a culture of passion, trust, and commitment. Join us at Dexterity and contribute to making intelligent robots a reality!Role Overview:As an Application Support Engineer, you will serve as the vital link between Dexterity’s New Product Introduction (NPI) and our deployed AI applications, directly influencing our customers' essential operations. Your primary responsibility will be to ensure seamless production site functionality, swiftly resolving intricate software issues to prevent performance disruptions while providing valuable feedback to our Engineering team for ongoing enhancement.You will immerse yourself in logs, data-driven results, and configuration states; develop workarounds or scripted patches; and collaborate closely with the Technical Assistance Center (Tier 1), Product Support (hardware), and Engineering (Tier 3).This position is perfect for engineers who enjoy debugging live systems, translating technical concepts for non-experts, and delivering effective solutions rapidly—all while laying a foundation for a future transition into Hardware or Software Engineering. The role demands a blend of field readiness, software debugging, data analysis, and direct collaboration with both internal engineering and customer-facing teams.
Join our dynamic team at Sonsoft Inc. as an Application Support Analyst. In this pivotal role, you will provide essential support for our applications, ensuring optimal performance and user satisfaction. Your expertise will help us maintain high service standards and foster positive user experiences.
Join our dynamic team at Sonsoft Inc. as an Application Support Analyst. In this role, you will play a crucial part in maintaining and enhancing our software applications, ensuring a seamless experience for our users. You will be responsible for troubleshooting issues, providing excellent customer support, and collaborating with cross-functional teams to implement solutions that drive efficiency and user satisfaction.
Role overview The Application Support Engineer - Project/Production Lead at Sopra Steria focuses on both project delivery and production support. The role involves troubleshooting and supporting applications, with an emphasis on strengthening infrastructure and cloud services. Key responsibilities Collaborate with cross-functional teams to ensure smooth daily operations. Lead and support application projects throughout their lifecycle. Identify and resolve technical issues within production environments. Suggest and contribute to enhancements for infrastructure and cloud-based systems. Location Candidates from any city are eligible for this position.
Are you interested in joining Baisch Engineering but don’t see a specific position that matches your skills? We invite you to submit your general application here. Be a part of our innovative team and let us discover how your talents can contribute to our success.
Join our team as an Application Support Engineer specializing in Java and Middleware. In this dynamic role, you will be responsible for troubleshooting, maintaining, and enhancing our application systems to ensure optimal performance and reliability.
Join our dynamic team as a Junior Application Support Specialist, where you'll play a crucial role in enhancing user experience and ensuring smooth application functionality. In this position, you will provide first-level support to end-users, troubleshoot application issues, and collaborate with cross-functional teams to resolve technical challenges. Your contributions will be essential in maintaining the performance and reliability of our applications.
Key ResponsibilitiesTechnical Solution ManagementServe as a technical authority for designated technology solutions, possessing a comprehensive understanding of system configurations, workflows, and integrations.Create, update, and organize detailed documentation, including system standards, configuration notes, known issues, workarounds, release notes, and user manuals.Manage a structured service ticketing environment, providing timely updates, effective communication, and adherence to internal service standards.Identify and analyze recurring issues or trends within the ticket queue, taking proactive measures to address root causes.Collaborate closely with development and support teams (both internal and vendor-based) to resolve issues, implement enhancements, and prioritize system improvements.Conduct preliminary testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation.Research and advocate for the adoption of existing and emerging technologies to enhance the operational effectiveness of Revenue’s operations.Relationship ManagementEstablish and maintain strong, consultative relationships with various Revenue business units, central OIT areas, and technology vendors.Act as the primary liaison for assigned systems concerning coordination, communication, and strategic planning.Develop a deep understanding of the business processes and requirements linked to supported systems.Engage in regular status and planning meetings with stakeholders, advocating for system needs, upgrades, and support priorities.Monitor and assess vendor performance, escalating any concerns, and ensuring compliance with agreed service expectations.Deliver clear and timely reports to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activities, and user satisfaction.