Application Technical Support Team Lead | On-Site | New Cairo

Xenon7New Cairo City, Cairo Governorate, Egypt

On-site Full-time

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Experience Level

Manager

Qualifications

Requirements:6+ years of technical support experience in the banking industry. Demonstrated expertise with third-party integrations and payment gateways. Strong C# programming skills, including:ASP. NET & ASP. NET Core. NET Framework & . NET 6/7+Entity Framework / EF CoreWeb API / RESTful ServicesLINQADO. NET

About the job

About Us:

Xenon7 collaborates with top-tier enterprises and pioneering startups on groundbreaking projects that utilize state-of-the-art technologies across multiple IT domains, including Data, Web, Infrastructure, AI, and more. Our proficiency in IT solutions and resource management enables us to engage with clients on transformative projects that foster innovation and business development. Whether we are empowering global corporations or partnering with avant-garde startups, our commitment is to deliver sophisticated and impactful solutions to tackle today’s intricate challenges.

About the Client:

Become part of one of Egypt’s leading financial institutions, celebrated for its comprehensive range of banking services, encompassing Institutional Banking, Personal Banking, and Islamic Banking. With an expansive global footprint through over 50 branches and partners, we cater to a diverse and evolving clientele. As we initiate an innovative digital transformation journey, we are dedicated to harnessing cutting-edge technologies to create a modern data architecture that will enhance our performance and service delivery.

Role Overview:

We are in search of a highly proficient Application Tech Support Team Lead to manage application support operations and coordinate integrations with third-party systems and payment gateways. In this role, you will lead a team of application support engineers, guarantee application stability, and leverage your C#/. NET development skills to troubleshoot, enhance, and maintain essential banking systems. This position is designed for a technically adept, proactive problem solver.

Key Responsibilities:

Lead the application technical support team to guarantee exceptional service delivery.
Troubleshoot and resolve application-related incidents, including integrations with payment gateways and third-party services.
Work collaboratively with development teams to implement fixes, enhancements, and upgrades.
Assess system performance and proactively suggest improvements.
Ensure thorough documentation, reporting, and knowledge sharing within the team.
Mentor junior team members and promote best practices in application support.

About Xenon7

At Xenon7, we focus on delivering innovative IT solutions and collaborating with top enterprises and startups. Our mission is to drive business growth through cutting-edge technology and transformative projects.

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