Applied AI Engineer at Zello | Austin, Texas

Zello Inc.Austin, Texas

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have a solid foundation in applied AI, machine learning, and software development. You should possess strong analytical skills, experience with AI frameworks, and familiarity with API integrations. A proactive approach to problem-solving and the ability to work independently will be crucial for success in this role.

About the job

About Zello

Zello is a cutting-edge voice-first communication platform that harnesses our industry-leading push-to-talk technology to enhance collaboration and productivity for desk-less workers. With a user base exceeding 175 million, we proudly hold the title of the world's top-rated push-to-talk application, facilitating a staggering 9 billion messages each month.

At Zello, our core values drive our daily operations. We take pride in serving frontline workers, connecting individuals during critical moments worldwide, and supporting first responders.

This is where your expertise comes into play.

Our AI & Data team is currently inundated with high-value AI initiatives and requires a dedicated Applied AI Engineer. You will be one of the pioneering Applied AI Engineers at Zello, tasked with transforming AI agents from prototypes to production, ensuring their operational health by monitoring quality, managing human reinforcement workflows, and fostering ongoing improvements.

In your first year, you will:

Launch at least 3 production-grade AI agents within your initial 90 days that are actively utilized by internal teams (integrated with Slack, automating workflows, and serving as data-driven assistants).
Develop evaluation frameworks for deployed agents featuring automated quality scoring and regression detection.
Seamlessly integrate AI solutions with Zello's existing systems (Slack, Jira, HubSpot, Snowflake) through APIs, establishing comprehensive logging and monitoring protocols.
Create reusable code patterns and component libraries to accelerate future agent development.
Take ownership of the operations for deployed agents: monitor their performance, supervise human reinforcement processes, address failures, and drive measurable enhancements in agent quality over time.
Independently identify and implement AI tools for new applications, whether proposed by stakeholders or discovered independently.

Your Responsibilities:

Design and develop AI agents and automation solutions from inception through deployment and ongoing maintenance.

About Zello Inc.

Zello is a pioneering voice-first communication platform that revolutionizes the way desk-less workers connect and collaborate. Our commitment to innovation and service has made us a leader in the push-to-talk sector, enabling millions to communicate effectively in both everyday and critical situations.

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