Applied AI Operations Lead

Canvas MedicalSan Francisco, CA / Remote

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

- Proven experience in AI operations or a related field, with a focus on LLM-based systems.- Exceptional communication and relationship-building skills to engage with diverse stakeholders.- Strong analytical and problem-solving abilities to maximize AI agent performance.- Experience in change management and customer success initiatives.- A passion for healthcare innovation and improving patient outcomes.

About the job

Company Overview

At Canvas Medical, we are revolutionizing everyday healthcare through our innovative EMR platform designed for healthcare automation. Our mission is to empower care teams with advanced software solutions that streamline data integration, automate workflows, and foster collaboration among developers and clinicians to tackle the most pressing challenges in healthcare. Backed by some of the world’s leading technology investors, we are committed to transforming healthcare delivery.

The Role

We are seeking an Applied AI Operations Lead to join our GTM Operations team. In this pivotal role, you will oversee the deployment, adoption, and governance of AI agents across our diverse customer base. Acting as the crucial link between our Applied AI engineering team and healthcare organizations, you will facilitate the implementation of Canvas's cutting-edge AI capabilities to enhance clinical and operational processes.

As a hands-on expert, you will collaborate directly with customers to deploy and manage AI agents that utilize foundation model APIs and our server-side SDK. This entails working closely with clinical, operational, and financial stakeholders to tailor agent configurations for peak performance while establishing robust governance frameworks to ensure trust in AI-driven automation.

This position is perfect for individuals who possess a strong technical background in LLM-based systems, exceptional interpersonal skills, and a genuine passion for healthcare innovation. You will translate complex AI capabilities into engaging value propositions, guide customers through the change management process, and develop repeatable playbooks to accelerate AI adoption throughout the Canvas community. Your contributions will have a direct impact on how countless care teams leverage AI to improve patient outcomes and alleviate administrative burdens.

You will work alongside our Applied AI engineering team to provide valuable field insights that inform product development, ensure seamless implementations in collaboration with customer success, and partner with technical marketing to highlight the transformative effects of AI agents at Canvas. As AI becomes integral to healthcare delivery, you will play a key role in helping our customers unlock the full potential of healthcare automation.

About Canvas Medical

Canvas Medical is at the forefront of healthcare innovation, leveraging technology to create an EMR platform that revolutionizes everyday medicine. Our elegant tooling empowers developers and clinicians to automate workflows, integrate data seamlessly, and collaborate effectively to address healthcare's most significant challenges.

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