About the job
The Assistant Bakery Operations Manager (ABOM) role serves as a vital leadership pathway, aimed at nurturing the future Bakery Operations Managers. This position requires the ABOM to operate with a level of proficiency near that of a Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and responsibility while honing the leadership capabilities necessary to independently manage a bakery.
This dynamic role combines hands-on operational excellence with talent cultivation, administrative management, and team leadership. ABOMs function as an integral extension of the BOM, fully prepared to assume complete bakery management in their absence. Our Charles Village store is conveniently located at 3301 N Charles, Baltimore MD 21218.
KEY RESPONSIBILITIES:
Operational Execution
• Oversee all essential bakery operations, including inventory management, scheduling assistance, staffing coordination, and administrative tasks.
• Ensure compliance with product quality, cleanliness, food safety, and customer experience standards.
• Assist in ordering processes, maintain inventory accuracy, and control shrinkage.
• Aid in crafting schedules and executing labor plans to achieve operational goals.
Talent & Team Development
• Participate in recruiting, interviewing, onboarding, and training new team members.
• Provide ongoing coaching and immediate performance feedback.
• Hold team members accountable to established standards while fostering a culture of growth and improvement.
• Ensure onboarding and training programs are conducted in alignment with company standards.
Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with the BOM and area leadership to identify operational deficiencies and implement effective solutions.
• Maintain operational continuity during leadership transitions or staff shortages.
• Undertake additional duties as assigned.
WHAT SUCCESS LOOKS LIKE:
• Ability to independently manage all BOM-level administrative and operational responsibilities.
• Bakery is fully staffed, well-trained, and operating at exemplary standards.
• A strong culture of accountability and consistency is established.
• Acts as a dependable operational leader during any coverage scenarios.
• Demonstrates clear readiness for advancement into a BOM role.
QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and meticulous attention to detail.
• Proven ability to mentor and develop hourly team members.
• Comfortable thriving in fast-paced, high-volume environments.
• Capability to perform all bakery roles during peak business periods.
• Excellent communication and problem-solving skills.
