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Assistant Bakery Operations Manager

Insomnia CookiesPhiladelphia, PA (Cottman Ave)
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:• Minimum of 1 year leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and detailed-oriented mindset.• Proven capability to mentor and develop team members.• Comfortable working in dynamic, high-volume settings.• Ability to fulfill all bakery roles during busy periods.• Strong communication and problem-solving abilities.

About the job

The Assistant Bakery Operations Manager (ABOM) is a vital leadership development role aimed at nurturing the future leaders of Bakery Operations. ABOMs are expected to perform at a level close to the Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and accountability while cultivating essential leadership skills for managing a bakery independently.
 
This position merges practical operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a genuine extension of the BOM, demonstrating the capability to take full responsibility for bakery operations when necessary.
 
KEY RESPONSIBILITIES:
 
Operational Execution
• Oversee all core bakery operations including inventory management, scheduling support, staffing coordination, and administrative tasks.
• Ensure adherence to product quality, cleanliness, food safety, and exceptional guest experience standards.
• Assist in ordering, maintaining inventory accuracy, and shrink control.
• Help create schedules and execute labor plans to achieve operational objectives.
 
Talent & Team Development
• Support the recruitment, interviewing, onboarding, and training of new employees.
• Provide consistent coaching and immediate performance feedback.
• Hold team members accountable to established standards while fostering a culture of growth and development.
• Ensure compliance with onboarding and training programs according to company standards.
 
Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with the BOM and Area leadership to identify operational gaps and implement effective solutions.
• Maintain operational continuity during leadership transitions or staffing shortages.
• Perform other duties as assigned.
 
WHAT SUCCESS LOOKS LIKE:
• Ability to execute all BOM-level administrative and operational tasks independently.
• Bakery is fully staffed, trained, and operating to high standards.
• Strong culture of accountability and consistency is maintained.
• Acts as a dependable operational leader in any coverage scenario.
• Clearly demonstrates readiness for advancement to a BOM role.
 
QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and meticulous attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak periods.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

Insomnia Cookies specializes in delivering warm, delicious cookies and desserts to customers. With a focus on quality and customer satisfaction, we are dedicated to providing a unique experience that keeps our customers coming back for more.

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