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Assistant Bakery Operations Manager

On-site Full-time

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Experience Level

Experience

Qualifications

• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Proven ability to coach and develop hourly team members.• Comfortable operating in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business hours.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role intended to nurture and cultivate the next generation of Bakery Operations Managers. ABOMs are expected to operate at nearly the same level as Bakery Operations Managers, executing bakery operations with a focus on urgency, accuracy, and accountability while honing their leadership skills necessary for independent bakery management.
This position combines hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a vital extension of the BOM and must be prepared to step into full bakery leadership when required. Our Detroit, MI store is conveniently located at 5171 Anthony Wayne Dr, Detroit, MI 48202.

KEY RESPONSIBILITIES:

Operational Execution
• Oversee all core bakery operations, including inventory management, scheduling, staffing coordination, and administrative tasks.
• Uphold strict adherence to product quality, cleanliness, food safety, and exceptional guest experience standards.
• Assist with ordering, maintaining inventory accuracy, and controlling shrink.
• Contribute to schedule creation and labor management to meet operational benchmarks.

Talent & Team Development
• Participate in recruiting, interviewing, onboarding, and training of new staff.
• Provide consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while promoting a culture of growth and development.
• Ensure that onboarding and training programs are executed in accordance with company standards.

Leadership & Ownership
• Manage bakery operations independently in the absence of the BOM.
• Demonstrate urgency, accountability, and operational discipline.
• Collaborate with BOM and Area leadership to identify operational deficiencies and implement effective solutions.
• Ensure operational continuity during leadership transitions or staffing shortages.
• Perform additional duties as assigned.

WHAT SUCCESS LOOKS LIKE
• Ability to independently execute all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at high standards.
• Cultivation of a robust culture of accountability and consistency.
• Acts as a dependable operational leader during any coverage scenario.
• Exhibits clear readiness and upward mobility toward a BOM role.

QUALIFICATIONS & EXPERIENCE:
• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and meticulous attention to detail.
• Proven ability to coach and develop hourly team members.
• Comfortable operating in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business hours.
• Excellent communication and problem-solving skills.

About Insomnia Cookies

At Insomnia Cookies, we are dedicated to delivering the ultimate cookie experience. Our commitment to quality and customer satisfaction is paramount as we expand our reach, creating a vibrant environment where both our customers and employees thrive.

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