About the job
Assistant Business Manager, Charlotte Tilbury - Harrods, Knightsbridge
Full-Time Position, 40 Hours per Week, Fixed-Term Contract
About Charlotte Tilbury Beauty
Established in 2013 by the renowned British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup applications for individuals everywhere. With a diverse, user-friendly range that makes gifting a delight, Charlotte Tilbury Beauty is breaking records across more than 50 markets and continues to expand rapidly.
Over the past decade, Charlotte Tilbury Beauty has witnessed remarkable growth, becoming a leading name in the beauty industry and beyond. With a team of over 2,300 passionate professionals globally, we are dedicated to making magic happen. The brand's infectious energy and commitment to innovation drive our market-leading growth, supported by groundbreaking technology and a culture of collaboration, challenge, and creativity.
About Your Role
The Assistant Business Manager serves as a brand ambassador, embodying the values of Charlotte Tilbury. You will enthusiastically pursue and surpass targets, inspiring exceptional team performance through motivation and engagement. Your leadership will prioritize customer experience while working closely with your Business Manager to ensure seamless daily operations on the counter. You don't just aspire to dream, you actively make it happen.
As an Assistant Business Manager, you will:
- Drive in-store financial performance, achieving and exceeding targets and KPIs.
- Assist the Business Manager in setting individual and team sales objectives, collaborating with Retail Artists to reach these goals.
- Exhibit entrepreneurial spirit as a specialist in retail artistry, demonstrating genuine enthusiasm and commitment to the company's success.
- Lead by example, fostering an exceptional customer service culture and enhancing the overall customer experience.
- Coach and provide feedback to team members, ensuring adherence to Charlotte Tilbury standards in service and artistry.
- Seize every opportunity to elevate customer service beyond the store, enhancing the customer database for direct marketing efforts.
